Questions & Answers
- Model:
- 5000378536
- |
- SKU:
- 6589365
Highly rated by customers for: Ease of Use, Coffee Quality, Overall Performance
Page Showing 21-32 of 32 questions
Q: QuestionCan this dual brew make carafe and single cup at the same time?
Asked by Susan.
- A:Answer Thank you for your question. The K-Duo coffee maker can not brew a carafe and single serve cup at the same time. We hope this helps!
Answered by Keurig Care

Q: QuestionDoes this Keurig Combo Also come WITH COFFEE CUP?
Asked by skic.
- A:Answer No it does not
Answered by THERESAK
Q: QuestionQuestion: Does this have a reusable filter or do you have to buy paper filters for the coffee section?
Asked by pokerman78.
- A:Answer I use paper filters. Not sure if reusable filters are available.
Answered by PeterPeter
Q: QuestionDO YOU SELL THE COFFEE POT ALONE THAT GOES WITH THIS. I JUST GOT MINE FOR CHRISTMAS & BROKE THE POT. TRYING TO FIND A REPLACEMENT. THANK YOU
Asked by Anonymous.
- A:Answer The Keurig website offers replacement carafes for all of their current models. Glass carafes sell for about $20 (+ tax and shipping), but you must make sure you select the carafe for your specific model - they are not all interchangeable .
Answered by SEKDave
Q: QuestionIs the heating plate programmable? Can I change it from 2 hours to 3 hours?
Asked by Margef.
- A:Answer No, the heating plate turns on after carafe brewing completes and automatically shuts off after 2 hours - this interval isn't adjustable. You can toggle the heating plate on and off by pressing and holding the carafe icon button for 3 to 5 seconds.
Answered by SEKDave
Q: QuestionIf I brew a pot, then a single does the warming plate stay on automatically or do you need to flip a switch and turn it back on?
Asked by Coffeeguy.
- A:Answer When the carafe icon button is lit red, the warming plate is on and will remain on for two hours, even when using the single-serve (K-cup) brewer.
Answered by SEKDave
Q: QuestionAm I able to preset start time
Asked by PattiC.
- A:Answer Yes. You can program
Answered by RobinR
Q: QuestionWhat is the heating plate made out of and coated with? Are there any PTFE/PFOA, Teflon, or non-stick coatings anywhere on the heating plate or this machine? I have a pet bird and these materials are considered deadly to them. Thank you in advance.
Asked by HappyCustomer.
- A:Answer Thank you for your question. The base material is aluminum and it is coated with Polytetrafluoroethylene (PTFE). We hope this helps!
Answered by Keurig Care

Q: QuestionWhat is the manufacturer's warranty on this unit?
Asked by momma2.
- A:Answer Thank you for your question. Our warranty for Keurig brewers is for one year from the date of purchase. That said, we encourage consumers who are experiencing a problem, regardless of when it was purchased, to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Answered by Keurig Care

Q: QuestionWhy isn’t the plastic filter holder included in this model? Which one do you purchase and where do you buy?
Asked by Pat.
- A:Answer According to the website, FoodDrinkTalk Pro, Keurig's decision to no longer include water filtering kits with new coffee makers is based on, "Design Simplicity", "Cost Savings". and "Convenience". You can purchase the Keurig Short Handle Water Filter Starter Kit for about $14, which should be available at the store where you originally bought the coffee maker or directly from Keurig's website.
Answered by SEKDave
Page 2, Showing 21-32 of 32 questions
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