A:Answer Hello and thank you for your question. To descale your system, you can use the following steps:
Step 1: First Vinegar Rinse
• Fill the Cold Water Reservoir with 10 oz. of undiluted white vinegar.
• Place the ceramic mug on the Drip Tray.
• Lift the Handle, but do not add a K-Cup® pack.
• After 5 seconds, lower the Handle.
• Press the flashing blue BREW Button. It will flash red and then turn
solid red.
• Once the vinegar is dispensed, discard hot contents into sink.
Step 2: Second Vinegar Rinse
• Pour the remaining 10 oz. of vinegar into the Cold Water Reservoir.
• Place the ceramic mug on the Drip Tray.
• Lift the Handle, but do not add a K-Cup® pack.
• After 5 seconds, lower the Handle.
• Press the flashing blue BREW Button. It will then flash red.
• When it turns solid red, power off as it starts to dispense.
• Allow brewer to sit for 30 minutes.
• Power on the brewer, lift and lower the Handle, then press
BREW Button.
• Once the vinegar is dispensed, discard hot contents into sink.
Step 3: Fresh Water Rinse
• Fill the Cold Water Reservoir with 10 oz. of fresh water.
• Place the ceramic mug on the Drip Tray.
• Lift the Handle, but do not add a K-Cup® pack.
• Lower the Handle and continue the brewing process until the
hot water is dispensed into the mug. Discard hot contents into sink.
• Repeat this cleansing brew process three (3) more times to cleanse the
brewer plumbing and to remove any residual vinegar taste. The brewer
is now ready for normal use again.
If you are still having problems with your brewer, we suggest that you contact our consumer care team at 866-901-2739. We hope this information is useful!
