“Why do I keep getting an error message that there is a used pod in the machine when I have inserted a new pod? This has happened multiple times. Your customer support team has not been helpful.”
Answer This Question
1-2 of 2 Answers
I was having that problem as well as failing to recognize a pod was inserted at all. Unplugging the machine for a few seconds helped. I recently found that opening and closing the top a few extra times seems to have helped. I unplugged the coffee maker as a precaution against damaging the electronics while doing that. I have only used the coffee maker a couple times since, but it works much better now.
Sorry, there was a problem. Please try again later.We are sorry to hear that you are encountering this issue. In this case, we recommend contacting our Consumer Care team at 866-901-2739 so they can look into it further for you. Thank you for reaching out!
Sorry, there was a problem. Please try again later.