Questions & Answers

Q: QuestionDoes this model clean like the older models?

Asked 3 years ago by Ken.

• A:Answer Yes

  Answered 2 years ago by JoseVerified Purchase

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Q: QuestionDoes Depth measurement include handle?

Asked 3 years ago by Dick.

• A:Answer The Depth is 25 3/8" including the handle on this model Icemaker. Here is the link to the full spec sheet for this particular model. We hope this helps! https://bit.ly/3NNRSQg

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionWhy does my ice maker condensate and drip on the inside? What should the interior temp be? Is there something wrong with mine?

Asked 3 years ago by BeeDee.

• A:Answer Hello BeeDee! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionWhich way does the door open

Asked 3 years ago by Rick.

• A:Answer Door can be installed righ handed or left handed.

  Answered 2 years ago by JoseVerified Purchase

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Q: QuestionDoes this model have the ability to be completely "shut off" where all ice is melted and drained in times when it is not being used? Unit is going into a seasonal vacation home where it will not be used all year. Thank you!

Asked 3 years ago by Carrie.

• A:Answer Hello Carrie, this model does allow you turn the unit off so it will not produce any ice until you turn it back on. We hope this helps.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionWill this fit in place of a standard trash compactor?

Asked 3 years ago by Size.

• A:Answer Hello Size, it would depend on the size of the compactor. The cutout dimensions needed for this model are Cutout Depth(IN,inches) 25, Cutout Height(IN,inches) 34 1/2, and Cutout Width(IN,inches) 15. Thank you for your inquiry on our KitchenAid appliances.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionDepth of this model

Asked 3 years ago by Anonymous.

Q: QuestionDepth of this unit

Asked 3 years ago by Anonymous.

• A:Answer Hello, the depth of this model is 26 1/16". We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionWill it accept a custom cabinet door front?

Asked 3 years ago by DPeck.

• A:Answer Hello DPeck, no, this model will not accept a custom cabinet door. We do apologize.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionWhat's the difference between the 335HPS and the 535HPS models?

Asked 3 years ago by Gus.

• A:Answer Hi Gus, the KUIX335HPS model has a Gravity Drain System, the KUIX535HPS has a Built-In Drain Pump System. We hope this helps!

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionHow many amps does this ice maker use?

Asked 4 years ago by Me2.

Q: QuestionWhat is the warranty on this and can I do an extended warranty

Asked 4 years ago by Lance.

• A:Answer Hi Lance, This unit comes with a 3-year warranty for parts and labor for functional failures and a 4th through 5th year for SEALED REFRIGERATION SYSTEM PARTS ONLY— LABOR NOT INCLUDED). We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionDoes this model require a pump if so how much is the pump

Asked 4 years ago by Jp1940.

• A:Answer Hello, Jp1940, the KUIX335HPS is a Gravity Drain System. A drain pump is necessary when a floor drain is not available. A Drain Pump kit, Part Number 1901A, is available for purchase. Here is a link to the kit for you: https://www.bestbuy.com/site/misc/6305173.p?skuId=6305173

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionWhat size ice does this make?

Asked 5 years ago by BKTechOverwhelmed.

• A:Answer Small clear squares.

  Answered 2 years ago by JoseVerified Purchase

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Q: QuestionDo you sell a 15 in ice machine with a drp down door? please email brand and pricing,

Asked 5 years ago by ray.

Q: QuestionCould you please tell me the height

Asked 5 years ago by Tracy.

• A:Answer Tracy, the dimensions are below as well as the dimension guide. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid appliances! Height To Top Of Cabinet(IN,inches) 33 5/8 Height To Top Of Door Hinge(IN,inches) 34 1/16 https://bit.ly/395tswa

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionDOES BESTBUY SELL PUMPS FOR KITCHENAID ICEMAKER?

Asked 5 years ago by JANE.

• A:Answer Yes they do. We bought our pump at pacificsales they're associated with bestbuy.

  Answered 2 years ago by JoseVerified Purchase

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Q: QuestionIce make has been just cleaned per instruction but not making ice anymore! Any suggestions?

Asked 5 years ago by Aalpasha.

• A:Answer Aalpasha, we would recommend you contacting KitchenAid's call center for troubleshooting at 800-253-1301. The hours of operation are Monday-Friday 8am-8pm and Saturday 8am-4pm Eastern Standard Time.

  Answered 5 years ago by KitchenAidTeam

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Q: Questionwill the door to my dying model KUIC15NLXS1 fit on this new model?

Asked 5 years ago by djglovesice.

• A:Answer djglovesice, unfortunately, we cannot recommend altering the door designed for this Icemaker. Hopefully, this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid Appliances!

  Answered 5 years ago by KitchenAidTeam

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