Questions & Answers

Q: QuestionDoes this model require a pump if so how much is the pump

Asked 5 years ago by Jp1940.

• A:Answer Hello, Jp1940, the KUIX335HPS is a Gravity Drain System. A drain pump is necessary when a floor drain is not available. A Drain Pump kit, Part Number 1901A, is available for purchase. Here is a link to the kit for you: https://www.bestbuy.com/site/misc/6305173.p?skuId=6305173

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionIs this ice maker panel ready?

Asked 5 years ago by Diane.

• A:Answer Hi Diane, This model is not a panel ready unit. We hope this helps.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionWhat size ice does this make?

Asked 5 years ago by BKTechOverwhelmed.

• A:Answer Small clear squares.

  Answered 3 years ago by JoseVerified Purchase

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Q: QuestionDo you sell a 15 in ice machine with a drp down door? please email brand and pricing,

Asked 6 years ago by ray.

Q: QuestionCould you please tell me the height

Asked 6 years ago by Tracy.

• A:Answer Tracy, the dimensions are below as well as the dimension guide. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid appliances! Height To Top Of Cabinet(IN,inches) 33 5/8 Height To Top Of Door Hinge(IN,inches) 34 1/16 https://bit.ly/395tswa

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionDOES BESTBUY SELL PUMPS FOR KITCHENAID ICEMAKER?

Asked 6 years ago by JANE.

• A:Answer Yes they do. We bought our pump at pacificsales they're associated with bestbuy.

  Answered 3 years ago by JoseVerified Purchase

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Q: QuestionIce make has been just cleaned per instruction but not making ice anymore! Any suggestions?

Asked 6 years ago by Aalpasha.

• A:Answer Aalpasha, we would recommend you contacting KitchenAid's call center for troubleshooting at 800-253-1301. The hours of operation are Monday-Friday 8am-8pm and Saturday 8am-4pm Eastern Standard Time.

  Answered 6 years ago by KitchenAidTeam

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Q: Questionwill the door to my dying model KUIC15NLXS1 fit on this new model?

Asked 6 years ago by djglovesice.

• A:Answer djglovesice, unfortunately, we cannot recommend altering the door designed for this Icemaker. Hopefully, this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid Appliances!

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionDoes this ice maker include water pomp?

Asked 6 years ago by Anonymous.

• A:Answer No, you will need to buy a separate pump kit if the drain is above the floor level. The kit is super easy to find online and easy to install.

  Answered 6 years ago by 123CireEngVerified Purchase

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Q: QuestionHow many volts does the icemaker draw?

Asked 6 years ago by Volts.

• A:Answer Volts, the Volts 115/120. We recommend following the electrical requirements per page 3 of the Installation Instructions. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid appliances!

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionDoes this ice maker come with a drain pump or does it require a floor drain?

Asked 6 years ago by Mmoore.

• A:Answer This unit does not come with a drain pump and would require a floor drain as is. The drain pumps are easy to find online and easy to install.

  Answered 6 years ago by 123CireEngVerified Purchase

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Q: QuestionIs Ice Maker KUIX335HPS "door compatible" with older KUIS15NRTB ? I want to use existing door panel.

Asked 7 years ago by Larry.

• A:Answer The dimensions for your ice maker are 14 5/8 inches wide by 33 13/18 inches tall.

  Answered 7 years ago by CommunityAnswer

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