Questions & Answers

Q: QuestionDoes any one has problem with water dispenser They replace it for me 3 times and tech came 4 time and can't find what is the problem if I don't used the water dispensers for 30 mints no water, unplugs filter water come then no water if no use for 30 m

Asked 8 years ago by Moe.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Black Stainless Steel

• A:Answer i had the same problem. Do you have high water pressure at your house? I installed an in line pressure regulator and problem solved. You attach it to the water line from the wall to the fridge.

  Answered 8 years ago by Ryan

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Q: QuestionWhat is the difference between the. kRFC 704FPS andd KRFC 604FPS?

Asked 8 years ago by LizP.

• A:Answer I read that the 704 series has the platinum interior whereas the 604 series is the standard interior.

  Answered 8 years ago by Cybil

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Q: Questionwhen is this product available in Canada Bro? gonna fill it with lots of pop !

Asked 9 years ago by IvanaHumfalot.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Never coming to Canada son. Go to a pop machine

  Answered 9 years ago by Bestbuyresponseteam

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Q: QuestionHow do I get rid of a deep scratch on the stainless steel fridge, also how do you rid of the water filter light when we already changed the filter on it?

Asked 3 years ago by Frank.

• A:Answer Hi Frank, for scratches, we recommend using a stainless steel cleaner. We recommend the Affresh Brand and here is the link to that product: https://bit.ly/3vjVimg The Filter Reset procedure is on page 18 of the Owner's Manual and reads as follows: RESET FILTER — Touch MAX COOL and MAX ICE together for 3 seconds to reset the water filter. The display will do a 3-second countdown, then flash the icon and play a tone. We hope this helps. Please don't hesitate to reach out to us directly if you have any further questions! KitchenAid 800-422-1230 M-F 8 AM to 6 PM ET

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionI purchased my KitchenAid krfc704ss in November 2017. The refrigerator will not cool and freezes up - freezer still works. I have had a repairman out. This has happened twice in the past 6 weeks. What is the problem?

Asked 5 years ago by Cindyj.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer You probably need to return the fridge and have a new one delivered. Sounds like the control panel. We had a service person out and he suggested a return since our first one was 2 weeks old as well. The new one works perfectly.

  Answered 5 years ago by Scribbles

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Q: QuestionAre the door bins on the left side of the krfc704fss wide enough to hold condiments, salad dressings or jam jars?

Asked 5 years ago by SousVideSue.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer SousVideSue, yes, the door bins will be able to accommodate this for you. Hopefully, this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid Appliances!

  Answered 5 years ago by KitchenAidTeam

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Q: Questionis the baskets in freezer wired or solid on this unit KRFC604fss

Asked 7 years ago by Anonymous.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer The baskets in the freezer are solid and not wire.

  Answered 7 years ago by KitchenAidTeam

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Q: QuestionIs the front of the fridge curved or flat?

Asked 8 years ago by Mmnf.

• A:Answer Flat.

  Answered 7 years ago by DeniecejVerified Purchase

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Q: QuestionWhere can you store items like a gallon of milk? On the lower shelf but only if you retract the middle shelf, or on the lower shelf even without retracting the middle shelf? Would a gallon of milk fit in the side compartments in the door?

Asked 9 years ago by JaymusPajamas.

• A:Answer I have to retract the shelf to store milk. The shelves can be slightly lowered and raised by turning the shelf holders to different positions, but I do not think it will change enough to fit milk without retracting the shelf above. If it did, then it it would barely fit.

  Answered 8 years ago by HamSandwichVerified Purchase

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Q: QuestionI have seen where you can switch out handles for a bronze color. Will I be able to do this with this model? KitchenAid 23.8 ft 36" counter depth Thank you

Asked 2 weeks ago by kezzell.

• A:Answer Hello! Model KRFC704FPS does not have the option for the bronze handles. We greatly apologize.

  Answered 2 weeks ago by KitchenAidTeam

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Q: QuestionMy unit was purchased in 2020 broke just the other day. No cooling of any kind. We already had the water dispenser paddle break and the ice machine break as well. Are this many issues typical of this model?

Asked 2 months ago by Greg.

Q: QuestionAre there any brass handles from KitchenAid that fits this model?

Asked 3 months ago by Anonymous5.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Black Stainless Steel

• A:Answer Thank you for your inquiry about our KitchenAid appliances. The brass handles will not fit model KRFC704FBS.

  Answered 3 months ago by KitchenAidTeam

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Q: Questionwhere is it made

Asked 6 months ago by Anonymous.

This question was asked about the related product: KitchenAid - 23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator with PrintShield Finish - Stainless Steel with PrintShieldâ„¢ Finish

• A:Answer Hi, we understand the importance to our customers of purchasing products made in the U.S. KitchenAid Corporation currently has 9 manufacturing locations across the United States, and 80% of the products that sell in the U.S. are manufactured here in the U.S.

  Answered 6 months ago by KitchenAidTeam

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Q: QuestionFor the Kitchen aide refrigerator are there matching combination oven /microwave, dishwasher availble Krfc704fps?

Asked 7 months ago by Anonymous.

• A:Answer Hello, we currently do not have any Combination Wall Oven with the Fingerprint Print shield. We do have dishwasher's. You may view them at the link provided. https://shorturl.at/5ruFl. There is a difference between Fingerprint resistant and Stainless Steel, the fingerprint resistant will have a different protectant coat and finish on it. Thank you for your inquiry about our KitchenAid appliances.

  Answered 7 months ago by KitchenAidTeam

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Q: QuestionWhy doesn't best buy allow for leaving reviews on this product? Is it to avoid negative reviews on a bad product that they have high margins on?

Asked 7 months ago by Anonymous.

• A:Answer Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.

  Answered 7 months ago by KitchenAidTeam

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Q: QuestionCurrent kitchen aide model # is KRFC704FBS05. I want to replace the fridge with the exact same one. Is model #KRFC704FBS the same without the last 2 digits-05? Thx

Asked 10 months ago by Lam.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Black Stainless Steel

• A:Answer Hello, this would be the same model. Thank you for your inquiry about our KitchenAid appliances.

  Answered 10 months ago by KitchenAidTeam

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Q: QuestionCan the angle of the water dispenser be adjusted? It is angled outward and dribbles down the front of fridge.

Asked 1 year ago by Sheena.

• A:Answer Hello! Unfortunately, the water dispenser angle cannot be adjusted. We greatly apologize. Thank you for your inquiry on our KitchenAid appliances.

  Answered 1 year ago by KitchenAidTeam

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Q: Questionhight of freezer drawer?

Asked 1 year ago by js.

• A:Answer Hello! Please see the link for the available dimensions we have for this model. https://tinyurl.com/yp2m32t7 Thank you for your inquiry on our KitchenAid appliances.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionWhy has my kitchenaid stop making ice ?

Asked 1 year ago by QUIRIN.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm est. They will be better able to assist you.

  Answered 1 year ago by KitchenAidTeam

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