Questions & Answers

Q: Questionwhat year and serial number denotes the the start of the improved model that addressed the ice maker and compressor problems? Were these problems fixed before the platinum interior model?

Asked 6 years ago by Nubian.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer This is a very important question that KitchenAid or all who carry this refrigerator need to definitively answer in 2019. "What year and serial number denotes the the start of the improved model that addressed the ice maker and compressor problems? Were these problems fixed before the platinum interior model?" I actually want to buy one of these, but just can't in light of the current reviews.

  Answered 6 years ago by Famousname

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Q: QuestionWill the KitchenAid Team PLEASE address this question that has been asked several times. Was the production of this model stopped for re-engineering purposes? and if so when was it temporary halted and restarted?

Asked 6 years ago by nubian.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Our BestBuy sales rep, who seemed to be knowledgeable, stated that there was a production stop/start to address signficant defects. We were told this when we were hesitant to buy because of all the poor reviews. We were assured the unit we would be buying in May, 2019 would be the "updated" model. However, our model makes a loud buzzing sound when running which is way above the acceptable decibel level, and its frequency is disturbing to me, and the fact that I can hear it running 30+ feet away. AVOID THIS UNIT/BRAND. Do you really want to buy something that was so poorly designed or built that they had to stop the production run? Don't make our same mistake.

  Answered 6 years ago by hevykevy

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Q: Questionthe depth dimensions are confusing can you please clarify

Asked 9 years ago by hector.

• A:Answer Height to top of cabinet: 70.875 inch Height to top of hinge: 71.875 inch Depth of cabinet with out doors: 24.375 inch. (Some additional space required to allow for water hook up & air circulation behind cabinet.) Depth of cabinet with doors: 31.5 inch. Depth with door open: 43.75 inch

  Answered 8 years ago by BruceK

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Q: QuestionAre you sure this is black? The model number ends in BS, like all the other black stainless appliances, not BL which appears to indicate black. Maybe this has a bad model number? KRFC704FBS

Asked 9 years ago by Color.

• A:Answer It's black stainless steel. I've seen it in person at the store and have talked to Kitchenaid personally about it. They have three versions of this model: Black Stainless Steel (KRFC704FBS), Stainless Steel (KRFC704FSS) and Fingerprint Resistant Stainless Steel (KRFC704FPS).

  Answered 9 years ago by Rhummy

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Q: QuestionCan we pour bagged ice into the dispenser for dispensing? We can not use our well water right now so we can not hook up the water to the frig

Asked 4 years ago by PS.

• A:Answer I would imagine you could, the arm that breaks up the ice seems to be pretty strong. I would be careful to ensure that there are no large chunks of ice as it could possibly overload it. You could always do it the old fashioned way and just keep the bag in the freezer until your well is back in service.

  Answered 4 years ago by MikeVerified Purchase

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Q: QuestionCan the door bins hold gallon jugs or pitchers? How much space inside fridge for tall things like pitchers? Is there bright led lighting inside so you can see everything easily? How well does the water dispenser work? How long has this model been availa

Asked 9 years ago by Acs59.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Yes the inside of the doors can hold gallon jugs. Then there is a center section (the top slides back) so you can put tall things in - the shelves are also adjustable left and right for taller things. The LED lighting is bright - no issues seeing things inside - the 604 series is standard interior and the 704 is the "platinum" interior with a grayish (attractive IMO) and wood grain finish on the shelves. The water dispenser works well - we don't use the auto fill feature or use the water feature much at all as its cold out of the tap at our house (on a well) We have the 704FPS - Platinum Interior, Counter Depth with Fingerprint Stainless - it has been available since late January 2017 - they built out the 704 series first as the 604 - standard interior was not going to be available until Mid-late February we decided not to wait. So far so good. Its a nice fridge.

  Answered 8 years ago by CBNH1

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Q: QuestionIs this fridge noisy? We have an open floor plan and fridge will be close to living room.

Asked 8 years ago by Joanmo.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hardly hear it.

  Answered 8 years ago by TEOJrVerified Purchase

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Q: QuestionDoes the water dispenser have a light that you can turn off and on?

Asked 8 years ago by anothernickname.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer There is a dispenser light, it is not able to be turned off. It will turn on automatically when you use the dispenser and then turn off again when not in use, unless the ambient lighting in the room is very low and then it will turn on as a night light.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionWhy aren't there more reviews anywhere? Any long term feedback? What are drawbacks (or aren't there any:))

Asked 9 years ago by Acs59.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer No reviews because it is a new model. The press release announcing the model came out Sept 1st, 2016.

  Answered 9 years ago by Flavious

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Q: QuestionDoes anyone not experience the buzzing noise with this model?

Asked 4 years ago by Tony12345.

• A:Answer Ours does not make any noise other than when ice tray is filling up.

  Answered 4 years ago by ClosBVerified Purchase

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Q: QuestionMy Refri. doesn't go all the way inside the Cabinet unless I remove the Top Hinge Cover. The user guide says not to do it. Please Advise!!! Also there is a circular shape hole at the back panel of the refrigerator. What is the function of that design?

Asked 5 years ago by Chuck.

• A:Answer I had to take an oscillating tool and carve out my cabinets on the top side where the hinges go. Very odd that it doesnt fit into a standard opening.

  Answered 5 years ago by craig

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Q: QuestionCan I remove a deep scratch on my refrigerator. We have the Black Stainless Steel Model. Don't want it to rust. Thanks Bob

Asked 5 years ago by Anonymous.

• A:Answer Hello Bob, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionIs this model available without the door ice/water dispenser?

Asked 8 years ago by grace.

• A:Answer Unfortunately No. The Platinum Interior, counter depth, only comes with thru the door water and ice. Model KRFC300ESS is the Counter depth WITHOUT water and ice thru the door but is does NOT have the Platinum Interior.

  Answered 8 years ago by XIVFAVerified Purchase

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Q: QuestionIs this model Energy Star certified? Some sites mark it as such, but others don't. Not sure why KA would manufacture a frig that isn't.

Asked 8 years ago by DSC.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Yes. It only uses 4.5 amps. All lighting is LED and does not generate heat.

  Answered 8 years ago by CjsewVerified Purchase

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Q: QuestionDoes this refrigerator come in standard depth? Also in black stainless steel?

Asked 9 years ago by Anonymous.

• A:Answer I have only seen this model in counter-depth at this time. There are 3 finish options: Stainless Steel (KRFC704FSS), Finger-print Resistant Stainless Steel (KRFC704FPS), and Black Stainless Steel (KRFC704FBS).

  Answered 9 years ago by Rhummy

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Q: QuestionWhere is the ice maker located

Asked 9 years ago by Kik.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer The ice maker is located inside the left panel of the refrigerator door. But they have it so it doesn't take take up a lot of space like you see other counter depth refrigerators I've seen.

  Answered 8 years ago by CBCBVerified Purchase

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Q: QuestionWe have an open floor plan. Is this new motor noises when the compressor is on? Someone said it was like a neon light running?

Asked 4 years ago by BestBuyQuestion.

• A:Answer The noise is 24/7 and it’s quite irritating, especially when this product costs $4,000.00+

  Answered 4 years ago by Chris

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Q: QuestionWhat color are the side panels? This is not a built-in installation and the sides will be exposed. If the sides don't have the same finish as the front do they at least come close?

Asked 5 years ago by Timmm.

• A:Answer Dark gray. Not same material but very close. Suggest going to a BB store as they have them on display. If they need to they can easily pull it out at the store store so you can see and judge for yourself.

  Answered 5 years ago by JohnVerified Purchase

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Q: QuestionHow can I empty the ice tray?

Asked 6 years ago by Trip.

• A:Answer Open the refrigerator door with the water dispenser and you will see a latch to then open the ice maker. Once that is opened, you can lift the tray out and empty the ice bin.

  Answered 6 years ago by ConleyVerified Purchase

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