Questions & Answers

Q: QuestionWhat's the warranty on an open box dishwasher

Asked 1 year ago by Frank.

• A:Answer Our warranty is one year manufacturer warranty and then we added the 3-year Best Buy warranty. We already used the manufacturer warranty because a wheel on one of the racks was missing. They sent someone out.

  Answered 1 year ago by GabrielSVerified Purchase

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Q: QuestionI understand that the fan in 604 model doesnt auto shut off even after 8 hours unless the door is opened. Do you get the same problem with this model?

Asked 1 year ago by rfactor.

Q: QuestionI got a new Kitchen Aid dishwasher but without paying close enough attention, I ordered the door with the handle bar instead of the pocket door. Is it possible to change the door without the need of purchasing a new one? I can't open drawers beside it

Asked 1 year ago by dishwasher1.

• A:Answer Hello! The door cannot be changed out. We greatly apologize.

  Answered 1 year ago by KitchenAidTeam

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Q: Questiondoes this model have plug or require hardwire?

Asked 1 year ago by sheshe.

• A:Answer Hello sheshe, this model Dishwasher can be installed using a power cord or direct wired. We hope this helps.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionI depressed the tab in the center of the filter cup and pulled up to remove it as per the KitchenAid instructions for filter cleaning. I put the cup back and pushed down, but it’s not locking back into place. Did a piece break off?

Asked 1 year ago by BradN.

• A:Answer I don't think it 'locks' I just slide mine in as far as it goes and that is it

  Answered 1 year ago by Littleoldlday

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Q: QuestionDoes this come in white?

Asked 1 year ago by Gil.

• A:Answer Hello Gil, we currently do not have this model in white. We greatly apologize.

  Answered 1 year ago by KitchenAidTeam

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Q: Questioncan the Kitchenaid model KDTM404KPS be hardwired?

Asked 1 year ago by Betsy.

• A:Answer Yes the KDTM404KPS can be hardwired. I just installed it myself this past weekend and it is hardwired.

  Answered 1 year ago by JohnRoyVerified Purchase

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Q: QuestionWhich Kitchen Aid dishwasher would have a lower sound level? 39dBA or 44dBA?

Asked 1 year ago by Maria.

• A:Answer Hello Maria. The Dishwasher with a 39 dBA would have the lower sound level. We hope this helps.

  Answered 1 year ago by KitchenAidTeam

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Q: Questiondo you deliver and install

Asked 1 year ago by cher.

• A:Answer Hi cher. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionSpecifications indicate that a power cord does not come with the dishwasher, if not, why do they not sell one with the product? Does Best Buy sell an appropriate power cord and if so what is the cost for the power cord?

Asked 1 year ago by suep.

• A:Answer As far as I know it came with a power cord. My son installed it and I'm relatively sure we purchase anything extra.

  Answered 1 year ago by MHolderVerified Purchase

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Q: QuestionWill installers connect to sink drain line if no connection exits yet

Asked 2 years ago by Rockstar.

• A:Answer Hi Rockstar. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionIs model KDTM404KPS energy star certified? I don't see it listed in the information. Also, I don't see it listed as an option on the EPA's Energy Star certified website. Also, how many gallons of water are used in 1 cycle?

Asked 2 years ago by EnergyStarCertified.

• A:Answer Hello! No, this model is not Energy Star Certified. Please see the link to the ECO Guide for more information on water usage. https://bit.ly/3GZTG6n

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionDo you have an under the counter stainless steel model with stainless steel racks?

Asked 2 years ago by Anonymous.

• A:Answer Yes

  Answered 2 years ago by ShirleyJVerified Purchase

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Q: QuestionHow does the 3rd rack get SUFFICIENT wash water OVER flatware basket? Videos look like the flatware / utensil rack just gets left-overs from the washer arms under the glasses, bowls, and cups section! HELP! Video?

Asked 2 years ago by JA208.

• A:Answer I have not had this be a problem anywhere, however - by '3rd rack' do you mean the top most rack or the bottom most?

  Answered 2 years ago by HeavenlyDishwasherVerified Purchase

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Q: QuestionWhat is the best kitchenaid dishwasher model to replace a kitchenaid model KUDE20FBSS0?

Asked 2 years ago by SeattleHOME.

• A:Answer None Kitchen Aid products are long lasting !

  Answered 2 years ago by ReneeDVerified Purchase

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Q: QuestionWhen will this item be discontinued? If I wait until end of 2023 to purchase, will it still be available?

Asked 2 years ago by JC.

• A:Answer Hello JC, Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionThe kit to purchase for installation comes with electrical wire and a water line and fittings. What about the drain hoses? My old dishwasher has 1 drain hose going up to an aerator and then another drain hose going from aerator to garbage disposal.

Asked 2 years ago by SueG.

• A:Answer Hello SueG, the dishwasher will only come with the Drain Hose. The installation kit should come with all the necessary parts to install the Dishwasher. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionAre the impellers plastic ones or metal?

Asked 2 years ago by Pattycaker.

• A:Answer The blades on the inside of metal

  Answered 2 years ago by PhilVerified Purchase

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Q: QuestionWe purchased the 24” dishwasher 44dBA stainless steel. I can’t find the manual to explain length of time for each cycle. What is the timeline for each cycle offered? Is there a manual for this dishwasher?

Asked 2 years ago by Frwyexit.

• A:Answer there's no thick manual like you normally see. The manual is just a couple of sheets of cheap paper that look like packing material

  Answered 2 years ago by CarrotsVerified Purchase

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