Questions & Answers

Q: Questiondo you leave racks in for self cleaning

Asked 1 year ago by Anonymous.

• A:Answer Hello! We recommend the racks be removed during the self cleaning process. Thank you for your inquiry on our KitchenAid appliances.

  Answered 1 year ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many racks come with a Kitchenaid double oven?

Asked 1 year ago by Anonymous.

• A:Answer Hello! For model KODE500EBS there are 3 racks in each oven, so a total of 6 racks. Thank you for your inquiry on our KitchenAid appliances.

  Answered 1 year ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this model fit in the existing cutout for an older Kitchenaid double oven. It's model #KEBC208KSS02

Asked 1 year ago by Jim.

• A:Answer Hello Jim! Please see the link for the Installation Instructions for your current model. https://bit.ly/47IzIsG The dimensions of this model, KODE500ESS, are Cutout Depth(IN,inches) 24, Cutout Height(IN,inches) 50 1/4, Cutout Width(IN,inches) 28 1/2, Depth Closed Excluding Handles(IN,inches) 24 1/2, Depth With Door Open 90 Degree(IN,inches) 46 3/4, Depth(IN,inches) 27 1/8, Height(IN,inches) 51 1/4, and Width(IN,inches) 30. Thank you for your inquiry on our KitchenAid appliances.

  Answered 1 year ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes KODE500ESS need a venting pipe? How does it vent?

Asked 1 year ago by TBONE.

• A:Answer It vents out of the front Vent at the bottom of the Oven, no pipe needed.

  Answered 1 year ago by JohnPVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy rough opening is 28.75 across. Will this work or do I need to add fillers?

Asked 1 year ago by Rocky0215.

• A:Answer Hello Rocky0215, please see the link to the Installation Instructions for more information on the cutouts needed for this model. https://bit.ly/42VXkHa We hope this helps.

  Answered 1 year ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this oven have self cleaning on it?

Asked 2 years ago by Anonymous.

• A:Answer Yes it does - for both upper and lower ovens. I haven’t used that function yet so cannot make any comments on that.

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhy are the handles SO shiny and stick out so much! Nothing like the picture. Is there an alternate handle that could be purchased?

Asked 2 years ago by Justabear.

• A:Answer Handle looks normal n doesn't stick out anymore than others No alternate handle can be purchased

  Answered 2 years ago by TheBakerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat does error code F6E mean?

Asked 2 years ago by Anonymous.

• A:Answer Hello. We apologize for the concerns that you are experiencing with your Wall Oven, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://bit.ly/3n1gD2I or Twitter @KitchenAidCare. We look forward to speaking with you.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI need to change the language on my kitchenaid 30" double oven/microwave. Any suggestions?

Asked 2 years ago by Bun.

• A:Answer Hi Bun, Touch CLOCK/TOOLS. The oven display will scroll through the various tools, starting at “1” and ending automatically at “9.” You can also touch the Tools key repeatedly to manually scroll through the list of tools. Press "8" for language.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhy when you turn the light on, both ovens light up? I am assuming you cannot do one oven without the other?

Asked 2 years ago by CG.

• A:Answer Hello CG, the oven light works for both oven. It will not just turn on one. We apologize.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow many 220 outlets are needed for the double oven? How long is the cord or cords?

Asked 2 years ago by Outlets.

• A:Answer 1 220 V outlet is required. The cord that comes with the oven is approximately 5 ft long

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionOur jbox is located on the side of the install area. It also juts out and may be in the way to the new double oven. Where should we relocate to junction box so it is out of the way???

Asked 2 years ago by timberline.

• A:Answer Hello timberline, Please see the link for the Installation Instructions for more information on the proper installation. bit.ly/39GnqrB We hope this helps.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWe installed oven. Heat does not come on.it says demo mode on what do you do

Asked 2 years ago by Anonymous.

• A:Answer Hello! Touch CLOCK/TOOLs, and go to option 9. This will then advise you how to take out of Demo mode. We hope this helps. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this oven bake cakes well getting them done throughout without any problem>?

Asked 2 years ago by sevk.

• A:Answer Yes.

  Answered 2 years ago by UnhappyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do you preset the oven to come on at a certain time

Asked 3 years ago by Nanee.

• A:Answer Hello Nanee! Please see page 13 for more information on Timed Cooking. https://bit.ly/38kI9R7 We hope this helps.

  Answered 3 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionSo on the website the cutout dimensions say: height 50 1/4", depth:24", width: 28 1/2" ( which I have)the installation manual says that the cutout measurements needed are: height: 51 7/16", width: 28 7/8", depth: 25 1/8". Which is really needed?

Asked 3 years ago by Measurements.

• A:Answer Measurements, please visit https://bit.ly/3bZBLAQ and refer to page 7 for more information. We hope this helps!

  Answered 3 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI just got this oven and it has a hole for probe in each oven but I only received one probe. Should I have gotten two? Can you use both ovens with probes at the same time?

Asked 3 years ago by Cookinmama.

This question was asked about the related product: KitchenAid - 30" Built-In Double Electric Convection Wall Oven - White

• A:Answer I only Received one

  Answered 2 years ago by ChristineS

  Helpful (1)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat wire do I use ? 8/2? 10/2?

Asked 3 years ago by CarDr.

• A:Answer Hello CarDr, please feel free to view the link to the Installation Instructions for more information. https://bit.ly/3kPEKNr. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHelp! We accidentally turned on "Sabbath" mode and cannot find our instructions manual! How do we turn it off?

Asked 3 years ago by DisablingSabbathmode.

• A:Answer try hitting the clock/tools button and then the cancel for upper and lower ovens?

  Answered 3 years ago by pattyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)