Questions & Answers

Q: Questionwhere can i get leveling legs for this range?

Asked 9 years ago by rick.

• A:Answer Legs are built in.

  Answered 7 years ago by BuccaneerVerified Purchase

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Q: QuestionIt this downdraft or do you need a vent?

Asked 9 years ago by mwyoming.

• A:Answer The manual cautions to to use down draft vents with this model.

  Answered 7 years ago by GartywoodVerified Purchase

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Q: QuestionDo you have a pull out rack that has a lip on the back? You have to be VERY careful when you pull out the rack as the pan can go sliding off the back and fall into the oven. The other 2 racks have lips on the back, not sure why the pull out one doesnt.

Asked 5 months ago by GreatBuy.

• A:Answer I was told the pull out rack does not have a lip on the back. Will you be adding one? Can I return this oven?

  Answered 5 months ago by GreatBuyVerified Purchase

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Q: QuestionI live in Trinidad, West Indies, can I purchase this item? how do i go about purchasing

Asked 1 year ago by Nikki.

This question was asked about the related product: KitchenAid - 6.7 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - White

• A:Answer Hi Nikki. Thank you for reaching out to KitchenAid USA. Unfortunately, we are unable to assist customers who reside outside the United States. Please use the following link to speak with our counterparts in your region. https://www.facebook.com/KitchenAidCaribbean

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionBACK BURNER DOES NOT WORK. TELL ME HOW TO FIX IT

Asked 3 years ago by KATHYDUKES.

• A:Answer Hey KATHYDUKES, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionWhat is the height of the cook surface?

Asked 4 years ago by BobBobBob.

• A:Answer Work surface is 36 inches from floor and 1.5 inches from the first oven door.

  Answered 4 years ago by KitchenworkspaceVerified Purchase

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Q: QuestionDoes it really take 30-25 mins for the top oven to heat up. That defeats the whole purpose of having it.

Asked 4 years ago by DR.

• A:Answer Hello DR! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionJust purchased this range. Wondering what the left back "melt" burner is used for. Is it more like a simmer burner? Is it able to boil water in a teapot or sauce pan? Use it like any other burner?

Asked 4 years ago by sa211.

• A:Answer The 5th burner is a warmer only. Only 1 temperature on the warmer. There’s no selections for higher temp. I use it to keep my teapot water warm or you can warm butter or keep gravy warm.

  Answered 4 years ago by JeBearVerified Purchase

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Q: Questiondoes this convection oven have a cooling fan?

Asked 5 years ago by mtdt.

• A:Answer honestly i dont know. i have only had it a week or two. i can look and see if theres a fan in the back. theres no button to put on for a fan to turn on and cool if that is what you are looking for. Honestly i am loving the top small oven. So far it has fit every item i need to bake or broil. the stove top is tricky, give me another 6 months and maybe i will get it all worked out. Sorry I am not much help

  Answered 5 years ago by KathieVerified Purchase

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Q: QuestionHow can I find which ranges I can process jars when canning?

Asked 5 years ago by Jann.

• A:Answer Jann, page 9 of the User Guide advises of canning on this Range. We've included the link for the User Guide below. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid appliances! https://bit.ly/3hJR2Uj

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionI bough this appliance at Best Buy and the knob broke. Is there is a way to get a replacement through Best Buy?

Asked 5 years ago by Mitty.

This question was asked about the related product: KitchenAid - 6.7 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Black Stainless Steel

• A:Answer Hello Mitty, thank you for your review. We sincerely apologize for the concerns with your Range and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionWwhat is the warranty on this range?

Asked 6 years ago by Nancy.

• A:Answer Great question Nancy. We are attaching a link for the full warranty page. We hope this information helps moving forward. https://www.kitchenaid.com/content/dam/global/documents/201712/WarrantyPage-W10694055-W.pdf

  Answered 6 years ago by KitchenAidTeam

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Q: Questionwhere is the gas connection and how much clearance does this model need

Asked 6 years ago by mike.

• A:Answer Hi Mike! Please see the attached Installation Instructions. This will advise proper installation for this model. https://www.kitchenaid.com/content/dam/global/documents/201809/installation-instruction-w11241780-revA.pdf

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionAre the burner elements open or closed? Are both ovens self cleaning? How about steam? Can both ovens bake at different temperatures at the same time? Are oven internal temps displayed? What is the warranty on parts and labor?

Asked 6 years ago by Bebe.

• A:Answer Bebe, model KFDD500ESS, the ovens are AquaLift® Self Clean. There is a Steam Bake function on lower oven. The ovens can on at the same time at different temperatures. For one year from the date of purchase, when this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, KitchenAid brand of Whirlpool Corporation or Whirlpool Canada, LP (hereafter “KitchenAid”) will pay for factory specified replacement parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased or, at its sole discretion replace the product. In the event of product replacement, your appliance will be warranted for the remaining term of the original unit's warranty period. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid appliances!

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionSince there is only one timer, can you "delay bake" in each oven simultaneously?

Asked 6 years ago by bfp54.

This question was asked about the related product: KitchenAid - 6.7 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - White

• A:Answer Hello bfp54, here is a copy of the use and care guide that should be able to answer all of your questions moving forward. https://www.kitchenaid.com/content/dam/global/documents/201809/use-and-care-w11241801-revA.pdf

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionIs it possible and if so how easy is it to convert from Convection to non convection?

Asked 8 years ago by Anonymous.

• A:Answer Hello, this is a convection range. You can always look at a non convection unit if that is a feature that does not interest you.

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionHow to stop self cleaning oven

Asked 1 year ago by Annette.

• A:Answer You have to wait until it cools down, The oven will automatically unlock. It's a safety feature.

  Answered 11 months ago by finngirl

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Q: QuestionHow do you turn on the Bread Proofing mode on the range?

Asked 2 years ago by Illinois.

• A:Answer Hi Illinois. The Bread Proofing mode on this Range is easily turned off when you are not using the Convection Mode. We hope this helps!

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionIt looks like this gas range versus electric. Is that true? I do not have a gas source.

Asked 3 years ago by Jill.

• A:Answer Hello Jill, no, this model is electric. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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