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Please make sure the subwoofer is not connected to the same power strip as the sound bar. Please also make sure there are no routers or Wi-Fi extenders near the subwoofer, as this could impede the wireless signal. If the issue is still present, please reach out to Klipsch Support to speak directly with a product support representative. For Quickest contact, we recommend opening a "chat" - https://bit.ly/klipschsupport
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