Questions & Answers

Q: QuestionWhat type of brakes does the eBike have?

• A:Answer This eBike has hydraulic disc brakes.

Q: QuestionWhat is the maximum speed the eBike can reach?

• A:Answer The maximum speed of the eBike is 20 miles per hour.

Q: QuestionHow long does it take to charge the battery?

• A:Answer The battery charge time is 6 hours.

Q: QuestionDoes the eBike have a chain guard?

• A:Answer This eBike does not have a chain guard.

Q: QuestionHow long does it take to fully charge the battery?

• A:Answer It takes 6 hours to fully charge the battery.

Q: QuestionWhat is the maximum weight capacity of the eBike?

• A:Answer The maximum weight capacity of the eBike is 275 pounds.

Q: QuestionDoes the eBike have a suspension system?

• A:Answer This eBike does not have a suspension system.

Q: QuestionIf I buy this can I return it if it doesn't fit me right? There are no dealers around me to try it out first. Would I need to pay return shipping ?Also, what about servicing it??

Asked 6 months ago by Casey.

• A:Answer Hi Casey! We completely understand wanting to make sure an eBike is the perfect fit for you before making a commitment. That’s why we have a Rent & Buy map on our website where you can find shops that allow you to test ride our brand, though a fee might apply. If you decide to purchase without a test ride, just reach out to Best Buy's customer service for information on return policies, as fees may apply. For any servicing needs, don’t hesitate to contact Lectric eBikes directly; our team can help connect you with certified partner shops in your area. If you have any other questions, we’re here to help!

  Answered 6 months ago by Lectric eBikes Support

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you get bike assembled?

Asked 7 months ago by Del.

This question was asked about the related product: Lectric eBikes - XP Lite2 Foldable eBike: 45 miles Max Operating Range & 20 mph Max Speed - Unisize - Arctic White

• A:Answer Hi Del. The XP Lite 2.0 does come fully assembled. However, any accessories purchased separately are shipped on their own and will need to be installed by the customer. Feel free to reach out if you have any other questions!

  Answered 7 months ago by Lectric eBikes Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you ride this ebike in the rain?

Asked 10 months ago by Jen.

This question was asked about the related product: Lectric eBikes - XP Lite2 Foldable eBike: 45 miles Max Operating Range & 20 mph Max Speed - Unisize - Arctic White

• A:Answer Hey Jen! The XP 3.0 Series electrical components have an IP rating of 65! This means it is dust-tight and can withstand jetting water. See the IP code for more details. Use caution when riding in wet conditions as it will take longer to use the brakes to slow down, and also when turning as the tires may slip. The electrical components on the bike are not waterproof. The warranty for the Lectric XP does not cover water damage. Please let us know if you have any questions!

  Answered 10 months ago by Lectric eBikes Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it come with a "tag" label indicating the type 2 class and mph?

Asked 3 months ago by Bike.

This question was asked about the related product: Lectric eBikes - XP Lite2 Foldable eBike: 45 miles Max Operating Range & 20 mph Max Speed - Unisize - Arctic White

• A:Answer Hey there! Yes it down, its located on the frame of the bike.

  Answered 3 months ago by Lectric eBikes Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the battery removable?

Asked 4 months ago by miramar.

• A:Answer Hello Miramar, The battery is removable on the XP Lite 2.0. Please let us know if you have any other questions.

  Answered 4 months ago by Lectric eBikes Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs it water proof

Asked 7 months ago by Kc.

• A:Answer Hey Kc. The XP Lite 2.0 has an IP65 rating, meaning it's dust-tight and can handle water jets. However, be cautious in wet conditions - brakes take longer to engage, and tires may slip. The bike's electrical components are not waterproof, and water damage isn’t covered by the warranty. Let us know if you have any questions!

  Answered 7 months ago by Lectric eBikes Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow to change the battery

Asked 8 months ago by rick.

This question was asked about the related product: Lectric eBikes - XP Lite2 Foldable eBike: 45 miles Max Operating Range & 20 mph Max Speed - Unisize - Lectric Blue

• A:Answer The bike breaks in half. the key unlocks the battery

  Answered 8 months ago by BarryEVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you move the right hand controllers over to the left side?

Asked 11 months ago by Bina.

This question was asked about the related product: Lectric eBikes - XP Lite2 Foldable eBike: 45 miles Max Operating Range & 20 mph Max Speed - Unisize - Lectric Blue

• A:Answer Hello Bina, We apologize, but we do not offer the option to move the controls to the opposite side.

  Answered 11 months ago by Lectric eBikes Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this the one with the carbon drive belt?

Asked 1 year ago by Raf.

• A:Answer Hey there, Raf! The XP Lite 2.0 Sandstorm does not come with the Carbon Belt Drive, This one would be the XP Lite 2.0 JW Black.

  Answered 1 year ago by Lectric eBikes Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have the e-bike voucher from city of Denver and would like to purchase a lectric EBIKE, but I have to purchase it at the store. are you currently working with Denver city vouchers? does your bike shop have a brick and mortar sign.?

Asked 1 year ago by Angel.

This question was asked about the related product: Lectric eBikes - XP Lite2 Foldable eBike: 45 miles Max Operating Range & 20 mph Max Speed - Unisize - Lectric Blue

• A:Answer Hey there, Angel! At this time we are not participating in the City of Denver Rebate program, we do apologize.

  Answered 1 year ago by Lectric eBikes Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the steepest incline that the bike can handle?

Asked 1 year ago by natmac.

This question was asked about the related product: Lectric eBikes - XP Lite2 Foldable eBike: 45 miles Max Operating Range & 20 mph Max Speed - Unisize - Arctic White

• A:Answer Hello Natmac! We have not conducted any incline testings on the XP Lite 2.0, so we can't provide a definitive answer. Please keep in mind that there are many variables, such as the amount of weight on the bike and the terrain, that play a role in determining this. If you have any other questions, feel free to reach out!

  Answered 1 year ago by Lectric eBikes Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question