Questions & Answers

Q: QuestionIs the seat adjustable on this electric bike?

• A:Answer Yes, the seat is adjustable on this electric bike.

Q: QuestionDoes this electric bike have a certification?

• A:Answer Yes, this electric bike is certified to UL 2849.

Q: QuestionWhat is the maximum weight this bike can hold?

• A:Answer The maximum weight capacity this bike can hold is 330 pounds.

Q: QuestionAre there lights included with this electric bike?

• A:Answer Yes, this electric bike includes integrated headlight.

Q: QuestionDoes this electric bike have a throttle?

• A:Answer Yes, this electric bike has a half-twist throttle.

Q: QuestionDoes this electric bike have a folding design?

• A:Answer Yes, this electric bike has a foldable design.

Q: QuestionIs the charger included, how do you charge the battery

Asked 1 month ago by Furby.

• A:Answer Hey Furby! All XP models, including the XP Trike2, come with a battery and charger. You can charge the battery while it’s on the bike or remove it to charge, and the charger works with both 110v and 230v outlets.

  Answered 1 month ago by Lectric eBikes Support

  
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Q: QuestionI live in San Francisco. Where would I buy spare parts and who repairs locally to honor warranty....Onnyx

Asked 2 months ago by Anonymous.

• A:Answer Hey there! For any warranty questions (whether it’s about parts, our service network, or anything else) please reach out to our team at [email protected]. They’ll be happy to go over everything in detail with you. Thank you!

  Answered 2 months ago by Lectric eBikes Support

  
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Q: QuestionAre all dog carriers going to be able to be towed. I do not see a carrier for 80 lb dogs

Asked 2 months ago by Kg.

This question was asked about the related product: Lectric eBikes - XP Trike2 Foldable eBike (Max 50mi/14mph) + Support Seat/Suspension Seat Post/Elite Headlight - Glacier Blue

• A:Answer Hey there! We currently offer a Pet Carrier with a weight capacity of up to 50 lbs. Unfortunately, we don’t have an option for larger pets right now, but we hope to offer something for bigger furry friends in the future!

  Answered 2 months ago by Lectric eBikes Support

  
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Q: QuestionCan this bike be returned?

Asked 2 months ago by michelle.

This question was asked about the related product: Lectric eBikes - XP Trike2 Foldable eBike (Max 50mi/14mph) + Support Seat/Suspension Seat Post/Elite Headlight - Glacier Blue

• A:Answer Hi there, for refunds, since the purchase was made through Best Buy, we recommend reaching out to their team directly as their return policy differs from ours.

  Answered 2 months ago by Lectric eBikes Support

  
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Q: QuestionDoes one need a driver's license to operate one ?

Asked 3 months ago by Anonymous.

• A:Answer Hello, you do not need a drivers license. The top speed of our bikes is between 20-28mph so it is not considered a motor vehicle.

  Answered 3 months ago by Lectric eBikes Support

  
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Q: QuestionCan you test ride them at Best Buy?

Asked 3 months ago by hawwingo.

This question was asked about the related product: Lectric eBikes - XP Trike2 Foldable eBike (Max 50mi/14mph) + Support Seat/Suspension Seat Post/Elite Headlight - Glacier Blue

• A:Answer Hey there! Best Buy does not provide test rides, but you are welcome to visit one of our partner testing facilities to try one out!

  Answered 3 months ago by Lectric eBikes Support

  
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Q: QuestionCan you get the electric tryke fully assembled

Asked 3 months ago by C.

This question was asked about the related product: Lectric eBikes - XP Trike2 Foldable eBike (Max 50mi/14mph) + Support Seat/Suspension Seat Post/Elite Headlight - Glacier Blue

• A:Answer Hey there! The XP Trike2 does arrive fully assembled, but we still recommend checking all the bolts and components to ensure everything is secure, as some things may have loosened in transit. Also, the tires aren’t fully inflated in the box to fit the bike properly, so you’ll need to inflate them before your first ride. We also have a First Ride video on our YouTube channel that walks you through what to do before hitting the road. Lastly, please note that some accessories may be shipped separately for you to install at home.

  Answered 3 months ago by Lectric eBikes Support

  
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Q: QuestionCan main controls be moved to the left side for a person with no right arm?

Asked 4 months ago by GlenT.

This question was asked about the related product: Lectric eBikes - XP Trike2 Foldable eBike (Max 50mi/14mph) + Support Seat/Suspension Seat Post/Elite Headlight - Glacier Blue

• A:Answer Hey Glen. Great question. This is not something we've tested here at Lectric eBikes so we're not able to offer any feedback or guidance. Sorry about that.

  Answered 4 months ago by Lectric eBikes Support

  
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Q: QuestionDoes the XP Trike 2 arrive assembled?

Asked 5 months ago by Trike.

This question was asked about the related product: Lectric eBikes - XP Trike2 Foldable eBike (Max 50mi/14mph) + Support Seat/Suspension Seat Post/Elite Headlight - Glacier Blue

• A:Answer Hey there. Yes! The XP Trike2 arrives mostly assembled. Our bikes are designed for tool-free assembly, as most parts come preinstalled, so you can spend less time reading instructions and more time riding. In our First Ride setup videos, we show tool use mainly as a safety step, since shipping can sometimes loosen bolts. We recommend checking key parts before every ride to ensure safety and smoothness. Tires ship partially inflated to avoid damage, which is why the videos guide you through the final setup. While tools aren’t required for assembly, having basic bike tools on hand is advised for double-checking and maintaining your bike over time. Accessories are shipped separately for customers to install themselves, giving you flexibility in customizing your ride. We hope this helps, and feel free to reach out with any questions!

  Answered 5 months ago by Lectric eBikes Support

  
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Q: QuestionCan I operate the throttle independent of the pedal assist; ie use just the throttle, but not have to pedal?

Asked 5 months ago by Kenny.

This question was asked about the related product: Lectric eBikes - XP Trike2 Foldable eBike (Max 50mi/14mph) + Support Seat/Suspension Seat Post/Elite Headlight - Glacier Blue

• A:Answer Hey Kenny. Yes! You can use the throttle on its own without pedaling, pedal assist isn’t required to operate it. Please keep in mind though that this may effect the range.

  Answered 5 months ago by Lectric eBikes Support

  
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Q: QuestionDo the Letric e-trike shipped from Best Buy or Letric?

Asked 6 months ago by Bob.

This question was asked about the related product: Lectric eBikes - XP Trike2 Foldable eBike (Max 50mi/14mph) + Support Seat/Suspension Seat Post/Elite Headlight - Glacier Blue

• A:Answer Hey Bob! If you buy directly from Best Buy, your order would be shipping from Best Buy.

  Answered 5 months ago by Lectric eBikes Support

  
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