“Why is my google assistant showing a black screen. Can not see anything on the screen.”

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• Factory Resetting your Smart Display Resetting your Lenovo Smart Display is a very simple process, In order to do this you must: 1. Press both Volume up and down buttons for about 8 seconds as the device power on. It will automatically run factory reset. All setting should be redo after factory reset.

  Answered by Charlie 6 years ago

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• Hi Rose, we are sorry to hear you are experiencing this issue! Please try power cycling your device by unplugging it for 20 seconds and plugging it back in. If you’re still having this issue please perform a factory reset on the device by holding down the “Volume + and Volume –“ buttons simultaneously for 10 seconds. If the issue persists, please reach out to our support team at 866-426-0911.

  Answered by Lenovo Product Expert 5 years ago

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