“my computer is frozen, is making noises and has grey diagonal lines going down. i cannot restart it i need help please!”

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• We are sorry to hear that you are having issues with your Lenovo Chromebook 3 11. It is possible that resetting your Chromebook back to original settings will correct the issue. Here is a link to instructions for resetting a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. If the issue continues, we recommend you contact Lenovo Tech Support for Chromebooks at: 800-426-7378.

  Answered by Lenovo Product Expert 5 years ago

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