“Can we upgrade the ram to the full 16 ourselves or can BB do it? And what brand of 8GB DDR4 @2666Mhz does this use? Can I buy it and add it again myself or with BB geeksquad? Second question: Can we remove and add an SSD in place of HDD? Thanks!”
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Yes, this model is user upgradable. The maximum RAM this model can support is 16GB of DDR4-2666MHz. There are two memory slots within this configuration. You can replace the hard drive within this model with a compatible replacement. Here is a link to the User Guide for this model with instructions for upgrades: https://download.lenovo.com/consumer/desktop_pub/ideacentre_520-22-24_hmm_20180614.pdf
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