“So I bought this back in November the mic suddenly stopped working. where do I go to have it checked out..?”
Answer This Question
1-2 of 2 Answers
Id talk to the geek squad about it
Sorry, there was a problem. Please try again later.We are sorry to hear that you are having issues with the built in microphone within your Lenovo IdeaPad 1 14 Laptop. First be sure the issue is actually with the microphone and not a problem with an APP you are using. Try making an audio recording using the Windows 10 Audio Recorder on this computer. Here is a link to instructions for using the Windows 10 Audio Recorder: https://support.microsoft.com/en-us/windows/how-to-use-voice-recorder-6fbb53d5-0539-abda-a9a4-0bcb84a778e7. If you are able to record and playback audio while using the built in microphone, the issue is with the APP you were using. Be sure the audio settings within that APP show your microphone as the source of your audio and that the microphone is off mute within the APP. If you are not able to record audio and play it back, now check that you have the latest version of Windows 10 on the computer. Then update all of the BIOS file and drivers up to that latest version of Windows 10. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help. If after these updates and talking with Lenovo Tech Support the issue continues, we recommend you make an appointment at your local Best Buy Store to bring your IdeaPad 1 14 in and have the Geek Squad examine the problem.
Sorry, there was a problem. Please try again later.