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  • Questionwill this be a decent laptop to play games on

    Asked by mick.

    • Answer Hey mick, This IdeaPad wasn't designed with gaming in mind, but if the games you wish to play are web-based or have entry level system requirements, not needing graphics performance focused systems or systems with more memory, this IdeaPad should work just fine for you. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionDoes this laptop have a fingerprint reader?

    Asked by jay.

    • Answer Hey jay, This IdeaPad 1 does not feature a fingerprint reader. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionWHY IS MY SERIAL NUMBER NOT FOUND?

    Asked by Anonymous.

    • Answer Hey, We're sorry to hear that you're having an issue. Are you having difficulty with locating the serial number on your system or are you stating that your serial number couldn't be found within a system? If you could include any details in another question, we can use this to answer your question more precisely. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionDoes this have a regular sized SD card reader?

    Asked by Anonymous.

    • Answer Hey, This IdeaPad 1's card reader will accept a full-sized SD card. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • Questionthis product includes international warranty?

    Asked by kd.

    • Answer Hey kd, From the manufacturer, this model IdeaPad is covered by International Warranty Services. By visiting the webpage tied to the following link: (https://pcsupport.lenovo.com/us/en/iwslookup#/ideapad), you can view local Lenovo support options for the supported countries. You can lookup options by entering the product serial number in the search box at the previously listed link, selecting “International Warranty Services” within “Warranty & Repair”. Full disclosure, there can be some limitations with repairs abroad as US components and onsite repair may not be available in another country. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionIn the photos is shows an image that says “enjoy 3 months of Xbox game pass” but when purchased, it saws I have only 1 month of Xbox Gamepass. Is this false advertising?

    Asked by Staton.

    • Answer Hey Staton, By purchasing this IdeaPad from Best Buy, you get 1-month of Xbox Game Pass for free. During or after the system's setup, you are given the option to opt in for a 3-month trial for Game Pass. If you did not claim this during setup, you can do so in the Xbox app. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionCan I use a USB-C charger with this specific laptop?

    Asked by LenovoUser.

    • Answer Hey there, This IdeaPad 1's USB-C port supports data transfer only. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionHow long is charge time, is it ok to leave plugged in 24/7?

    Asked by dan.

    • Answer Hey dan, The system takes around an hour to completely charge. It's recommended to not leave the system plugged in at all times, as this will negatively impact battery health, which will lead to decreased charge capacity and average battery life. Some Lenovo models are equipped with power management programs that extend the life of the battery. This battery threshold setting can be found in the Lenovo Vantage app which will allow you to manage when the battery starts and stops charging in order to preserve the battery’s life. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionWilling run microsoft office products efficiently?

    Asked by Mjb.

    • Answer Yes! I use Word on it for all of my work and it runs perfectly. It's a standard windows laptop in function.

      Answered by user135512

  • QuestionAny info on the possible performance while using any DAW’s like Ableton, Pro Tools, or FL?

    Asked by ciaisafterme.

    • Answer Hey, The info accessible is mostly based on user reviews since it can vary depending on device specifications. In reviews for this IdeaPad where users had a similar use case as you propose, some had success running software like FL Studio, but more robust platform versions like Pro Tools did not run well due to the software demanding greater processing speed, more system memory, and at times, greater graphics performance. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • Questionis there any way to NOT have copilot on there? like a way to uninstall?

    Asked by a.

    • Answer Hey a, Yes, you can remove Copilot by uninstalling the app from the system. Should you wish to learn about how to remove programs on Windows 11 devices, like this IdeaPad, please visit the following Microsoft Support webpage for details: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98 Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • Questionmetal chassis

    Asked by jsmithrn.

    • Answer Hi jsmithrn, This IdeaPad 1 features a casing that is made with a PC-ABS material. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionCan it download android apps

    Asked by Ralph.

    • Answer Hey Ralph, The system isn't designed (Windows compatibility) to support Android apps natively. There are many comparable app options available for download via the Microsoft Store. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionCan I play movies through an external drive?

    Asked by Anonymous.

    • Answer Hey, Yes, this IdeaPad 1 supports this function. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionCan I use this for a work from home job?

    Asked by Juicy.

    • Answer Hey, Generally, yes, due to the laptop's built-in camera and microphone for video conferencing and ability to complete that tasks solely, but does this job happen to have any system requirements posted for applicants / new hires? If so, this list of requirements could help determine what caliber of system you may need to complete your workload efficiently and effectively. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionDoes this laptop has mic

    Asked by Anonymous.

    • Answer Hey, Yes, this IdeaPad 1 features dual-array microphone input. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionGiving this as a gift, will the recipient be able to sign-up for any of the 30-day trials under my method of original payment? I certainly do not want my card to be billed for that.

    Asked by Ann.

    • Answer Hey Ann, During device setup is when users are prompted to opt-in for their trial software. It is tied to their Microsoft account and billing information. For details, we recommend contacting Best Buy customer service team. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionMy laptop is running slow and now has a black screen. Can you please tell me how to fix it?

    Asked by Sunshine.

    • Answer Hey Sunshine, We're sorry to hear that this is happening with your IdeaPad 1. We're happy to help you figure out what's the matter. Now, there could be a number of reasons so to start, we'd like to cover the bases with level 1 troubleshooting tips. we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, apply all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates here as well. If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionCan it be upgraded to a bigger hard drive and more ram?

    Asked by Anonymous.

    • Answer Hey, The memory within this IdeaPad 1 cannot be upgraded, as it is soldered to the systemboard, but you can upgrade storage by swapping out the existing 256GB SSD for an M.2 2242 (can fit M.2 2280) SSD with a higher capacity. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert