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This model is not user upgradable. A certified technician must do all of the work, so as to not void the warranty. There is 4GB of RAM soldered to the motherboard. There is an additional RAM memory slot that can support a maximum of 8GB RAM, for a system total of 12GB. We recommend you consult your certified technician about your RAM memory upgrade options. Regarding storage memory, check with your certified technician about your storage memory upgrade options.
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