“Why did my computer blackscreen after doing a simple restart? Have owned for 4 days. Extremely frustrating.”
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Hey Colby, We're sorry to hear that this was the case for you. This could be due to a number of reasons, including a mishandled Windows update. Is your computer still at a black screen despite being powered on? If so, please try the following immediate troubleshooting steps: 1. Hard Power Cycle: Unplug the power cable, hold the power button for 30 to 60 seconds, plug it back in, and turn it on. 2. Graphics Driver Reset: Press Windows Key + Ctrl + Shift + B simultaneously. You might hear a beep and the screen should refresh. 3. External Monitor Check: Plug an external monitor or TV into the HDMI port to check if the issue is with the display or the PC itself. 4. Keyboard Shortcut: If you see nothing, try holding Fn+B and pressing the power button simultaneously, which may force a display driver reset. If none of these have resolved the issue, we then recommend contacting Lenovo Support at this number: 877-453-6686, for further assistance. Please feel free to reach out to us with any other questions!
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