“I get an error when connecting both Iphone 6s and 7 to the headset. On both I receive error message: cannot use device: AR head mounted device: the connected device is not supported. Does anyone have a solution?”
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Thank you for your feedback. We are sorry to hear that you are having problems setting up the Star Wars: Jedi Challenges. There can be system bug in the older Apple IOS. Please make sure you are running IOS 11.1 or a later version. Sometimes when using an older IOS the wait time for the connection to the headset can take 30 seconds or more. Please check your phone's Bluetooth setting to make sure it is on.( tap settings, select Bluetooth , tap the switch to ensure it is on ( green). Also make sure the location feature on the phone is turned on too .(tap settings, select location , tap the switch to ensure it is on ( green). Please make sure that the headset is powered up and the cable connected .Please make sure that the compatible phone is out of the headset when setting the system up for the first time. Then, when prompted insert the phone into the tray and then into the headset. It is very important when setting up the system for the first time to use the "app" that is provided to guide you through the entire set up process. This insures that the whole system: headset, phone, tracking beacon and Lightsaber controller, will be synced correctly. If this does not If this does not work please contact our support team for a detailed troubleshooting guidance @ : support.lenovo.com/jedichallenges
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