“I have a surface pro and the monitor camera is not being recognized... is it because it is not compatible with my type of laptop?”
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That will depend on the compatibility and requirements of your computer. The Lenovo ThinkCentre Tiny-in-One 24 Monitor has a DisplayPort connection for a computer and is Operating System Independent. If your computer does not have a DisplayPort Out port for a monitor, but does have an HDMI-Out port, you will need to convert the computer's HDMI port to a DisplayPort via a powered adapter. Here is a link to the proper powered adapter at a Best Buy advertiser-partner: https://www.cablestogo.com/product/22323/hdmi-to-displayport-converter-4k-30hz?utm_source=Google&utm_medium=Shopping&utm_campaign=SEM&gclid=EAIaIQobChMIh6LcyImW6wIVlBh9Ch2YeQl2EAYYASABEgJpIfD_BwE&gclsrc=aw.ds. This adapter changes your computer's HDMI port to a DisplayPort. Use your standard DisplayPort cable with this adapter: https://www.bestbuy.com/site/insignia-6-4k-ultra-hd-displayport-cable-black/5580672.p?skuId=5580672. Connect this DisplayPort cable to the monitor. This now connects your computer to the monitor for video. To get the webcam and microphone to work, you will need a second connection from your computer to the monitor. This connection needs to be made with a USB Type B to USB Type A cable: https://www.bestbuy.com/site/insignia-6-usb-2-0-a-male-to-b-male-cable-black/5886035.p?skuId=5886035. The square end of this cable connects to the monitor and the standard USB end connects to your computer. You will now can set up your external monitor: https://www.digitalcitizen.life/connect-external-monitor-laptop-windows-10. If you have issues, we recommend you call Lenovo Tech Support for monitors at: 866-426-0911.
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