“My laptop keyboard stopped working. The TouchPad still works but all the other keys do not. I have not done anything out of the ordinary? Can I fix it without going to GeekSquad for assistance?”
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Hey Jen58, Thank you for reaching out. We're sorry to hear that you are having trouble with your Yoga 7. We apologize for any inconvenience, and we're hopeful to assist you here without having to leave your home or contact others for help. To start, most users that encounter issues similar to this find that it's tied to a Windows update complication. Since this Yoga is a new unit, it's likely that there's Windows updates that need to be applied, along with Lenovo system BIOS, driver, and firmware updates. To complete these updates, first, let's start with Windows updates. You can check by opening the Settings app > Select the Windows update tab > Select the Check for updates button, apply all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates here as well. This should resolve the matter after these steps are taken. Please feel free to reach out to us with any other questions and let us know if you need further assistance.
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