Questions & Answers

Q: QuestionDoes this smart lock work with Google Home?

• A:Answer Yes, this smart lock works with Google Home.

Q: QuestionCan I unlock this lock using my iPhone?

• A:Answer Yes, you can unlock the lock with a tap of your compatible iPhone or Apple Watch.

Q: QuestionWhat kind of battery does the smart lock use?

• A:Answer The smart lock uses a CR2 battery.

Q: QuestionIs it possible to lock and unlock the door remotely?

• A:Answer Yes, you can lock and unlock your door from anywhere using the Level Home app.

Q: QuestionDoes this lock have auto unlock feature?

• A:Answer Yes, this lock has auto unlock feature.

Q: QuestionAre there other ways to unlock the door besides using a phone?

• A:Answer Yes, you can also use key cards, the Level App, voice commands through Siri, or a traditional key.

Q: QuestionIs there a warranty for this lock?

• A:Answer Yes, there is a 2 year warranty for parts and labor.

Q: QuestionDoes this lock work with Google Home?

• A:Answer Yes, this lock works with Google Home for control from anywhere.

Q: QuestionCan I control this lock with my voice?

• A:Answer Yes, you can control this lock with voice commands through Siri.

Q: QuestionDoes this lock have auto unlock feature?

• A:Answer Yes, this lock has auto unlock feature.

Q: QuestionWhat type of battery does this lock use?

• A:Answer This lock uses a CR2 battery.

Q: QuestionI am replacing some doors in my home and for the one that is going from my garage into my home the door lock needs to be fire rated. Is this lock fire rated?

Asked 10 months ago by Stking07.

• A:Answer Hi there, Thanks for reaching out with your question about fire ratings. The Level Lock+ is fire rated for up to 20 minutes, without a hose stream. If you need more detailed specifications or have questions about your specific installation needs, we’d be happy to help further. Feel free to contact our support team by phone at 1-833-453-8354 or by email at [email protected]. Our hours are: Monday–Friday: 7:00 AM – 6:00 PM PT Saturday–Sunday: 7:00 AM – 3:30 PM PT We're here to help!

  Answered 10 months ago by LevelHome Team

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Q: QuestionAm I still able to use my original physical key if I install this smart lock?

Asked 2 years ago by Anonymous.

• A:Answer No, Level provides their own keys, but you may be able to get the Level lock rekeyed to your original key. I believe it uses the Schlage Type "C" keyway.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionKey pad is not working. Less than one year old

Asked 4 months ago by Kb.

• A:Answer The motor died out within 3 months

  Answered 1 month ago by JasonT

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Q: QuestionIs the keypad waterproof?

Asked 1 year ago by SurajitM.

• A:Answer Level Keypad has an IP65 water-resistance rating.

  Answered 1 year ago by LevelHome Team

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Q: QuestionWhat kind of key does it use? Schlage style or kwikset?

Asked 2 years ago by Bill.

• A:Answer Level Lock+ Connect uses a 5 pin C style (Schlage style) key cylinder.

  Answered 2 years ago by LevelHome Team

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