Questions & Answers

Q: QuestionFingerprint proof

Asked 2 years ago by Anonymous.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Black Stainless Steel

• A:Answer Only the black stainless is fingerprint proof. The glass and cooking panel are not.

  Answered 2 years ago by ArbyVerified Purchase

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Q: QuestionIf this microwave is vented outside will ANY air from the microwave vent inside?

Asked 3 years ago by Elle.

• A:Answer Not sure about the air coming in but You can set it up to go to the outside also you will need to do extra work and parts also the air circles inside and to the ceiling

  Answered 3 years ago by AnthonyDVerified Purchase

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Q: QuestionAre the sides actually stainless steel or black? I've seen photos of both for this model.

Asked 3 years ago by Lygophilia.

• A:Answer Black

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionI don't have a vent for a microwave. Does this have to have a vent?

Asked 3 weeks ago by small.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-The-Range Smart Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer The LG - 1.8 Cu. Ft. Over-The-Range Smart Microwave with Sensor Cooking and EasyClean® - Stainless Steel, Model # MVEM1825X, can be vented in one of three ways: Roof-venting, Wall-venting, or Room-venting (aka recirculating mode)...^Ivan.

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionDoes the microwave come with a warranty?

Asked 1 month ago by JJcats.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-The-Range Smart Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer Hi, there! Thank you for sharing your question to us about the LG Over-The-Range Microwave (MVEM1825X), This model comes with a manufacturer’s limited warranty that includes 1 year of parts and labor from the original purchase date, along with extended coverage on the magnetron ranging 5 to 10 years for the magnetron part only. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-1-8-cu-ft-over-the-range-smart-microwave-with-sensor-cooking-and-easyclean-stainless-steel/J7G5658L4Y. If you’d like help reviewing coverage details or installation tips, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. — Avril

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionDoes this unit mount to the wall or just over head to the cabinets above it? I have granite going up the wall between the stove and the microwave I only have 16 inches

Asked 1 month ago by Anonymous.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-The-Range Smart Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer The LG 1.8 Cu. Ft. Over-The-Range Smart Microwave with Sensor Cooking and EasyClean® - Stainless Steel, Model # MVEM1825X, requires both an upper cabinet and a rear wall for installation. The top of the microwave attaches to the bottom of the upper cabinet using specialized bolts, which keep the unit from tipping forward and secure it in place, and the Mounting Bracket is secured to the wall studs and drywall, which supports the weight of the appliance. Both the rear wall and the upper cabinet must be able to support up to 150 lbs plus the weight of any items stored inside the oven or the cabinet. There must be a minimum installation height of 30" between your upper cabinet and the cooktop/countertop surface below BEFORE you install the microwave oven, which means after installation, the bottom of the microwave oven will be a minimum height of 13 9/16" above your cooktop/countertop surface. If you have brick or masonry walls, you will need special hardware and tools...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionDoes this mount to the wall or the cabinets above the unit. My granite goes up the wall under my current unit and stops right under it. My unit is 16 inches and this one is 16 7/16. If it mounts to the wall it will not fit

Asked 1 month ago by Anonymous.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-The-Range Smart Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer The LG 1.8 Cu. Ft. Over-The-Range Smart Microwave with Sensor Cooking and EasyClean® - Stainless Steel, Model # MVEM1825X, must be mounted against a flat, vertical wall, so it is supported by the wall, and the wall should be constructed of minimum 2" x 4" wood studding and 3/8" thick drywall or plaster/lath, and it must be secured under your upper cabinet. You will need to ensure that the upper cabinet and rear wall structures can support 150 lbs., plus the weight of any items you place inside the oven or upper cabinet. If you have brick or masonry walls, you will need special hardware and tools...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionHi. My microwave stopped heating the food. Everything seems to be working - the light is on, the turntable is spinning, but the food will not heat up.

Asked 1 month ago by AndreM.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Black Stainless Steel

• A:Answer Hi, AndreM! Thank you for sharing your question to us about the LG Over-The-Range Microwave (MVEM1825D). When a microwave runs but doesn’t heat, it often points to a few factors, here are a couple of quick checks you can try: • A loose plug. • A weak outlet. • An open door. • Incorrect settings. For reference, you can check this link: https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-properly--20153229630502. Also, you can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-1-8-cu-ft-over-the-range-microwave-with-sensor-cooking-and-easyclean-black-stainless-steel/J7G56535GZ. If the unit still won’t heat after these steps, the next best move is a professional evaluation so the right repair path can be taken. Feel free to email us at lgdigitalcare@lg.sprinklrsupport.com if you’d like help reviewing your options. — Avril

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionDOES INSTALL INCLUDE REMOVING CURRENT MICROWAVE?

Asked 3 months ago by DEEV.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-The-Range Smart Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer Hi, Deev. Thank you for reaching out about the LG Microwave (MVEM1825X) model. Installation services can vary depending on the retailer, but many do offer removal of the existing microwave when installation is included. One helpful step is to confirm directly with the store or delivery provider, as each retailer may have different policies regarding haul‑away and removal. You may contact Best Buy customer service at 888-237-8289. For additional guidance, visit https://www.lg.com/us/support/product/lg-MVEM1825X.BRSELGA. If you have more questions or need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionCan you turn off the child lock feature?

Asked 3 months ago by Chon.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-the-Range Smart Microwave with Sensor Cooking and EasyClean - Black Stainless Steel

• A:Answer To cancel the Child Lock feature on the LG 1.8 Cu. Ft. Over-the-Range Smart Microwave with Sensor Cooking and EasyClean® - Black Stainless Steel, Model # MVEM1825Z, press and hold STOP/Clear until Loc disappears in the display (approximately 3 seconds)...^Ivan.

  Answered 3 months ago by LG Digital Customer Care

  
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Q: Questiondoes this unit operate with invertor

Asked 4 months ago by steve.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-the-Range Smart Microwave with Sensor Cooking and EasyClean - Black Stainless Steel

• A:Answer Hi there, Steve. Thank you for reaching out to us with your question. We understand your inquiry regarding the MVEM1825F over-the-range microwave and whether it utilizes inverter technology for its operation. The MVEM1825F is designed with a high-efficiency 1000-watt power system that provides consistent heating and reliable performance for all your cooking needs. This specific model uses a traditional power delivery system rather than the Smart Inverter technology found in some of our other microwave series. However, it features 10 distinct power levels and advanced sensor cooking technology that automatically adjusts time and power for optimal results, ensuring your food is prepared perfectly every time. https://www.bestbuy.com/product/lg-1-8-cu-ft-over-the-range-smart-microwave-with-sensor-cooking-and-easyclean-black-stainless-steel/J7G5658L4H If you have any further questions about the settings, power levels, or features of this microwave, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you further through a private message. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionDoes it vent to front and can still be used as a stand alone in a cabinet with at least 3-4inches clearance all around?

Asked 4 months ago by Bramino.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-the-Range Smart Microwave with Sensor Cooking and EasyClean - Black Stainless Steel

• A:Answer Hello there, Bramino. Thank you for sharing your question with us. We understand your inquiry regarding the LG MVEM1825F and its installation requirements. The MVEM1825F is designed specifically as an Over-the-Range microwave, which means it is engineered to be mounted to a rear wall and attached to an upper cabinet above a cooking surface. This model is not intended to be used as a stand-alone or countertop unit, nor is it designed to be placed inside a cabinet cutout with clearance around it, as it lacks the necessary feet for stability and the proper airflow configuration for that type of placement. Regarding your question about venting, this unit features a hidden vent grille and is very versatile in its airflow options; it can be configured to vent out the front for room recirculation using its charcoal filter, or it can be adapted to vent through the top or the rear if you have external ducting in your home. https://www.bestbuy.com/product/lg-1-8-cu-ft-over-the-range-smart-microwave-with-sensor-cooking-and-easyclean-black-stainless-steel/J7G5658L4H If you have any further questions about its features or installation requirements, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionWhat's the production year

Asked 5 months ago by Andy.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-the-Range Smart Microwave with Sensor Cooking and EasyClean - Black Stainless Steel

• A:Answer The LG - 1.8 Cu. Ft. Over-the-Range Smart Microwave with Sensor Cooking and EasyClean® - Black Stainless Steel, Model # MVEM1825Z, is a current or very recent production model, with manuals and support documents dated in 2025. It was first available for purchase in early 2024. To determine the exact month and year of production for your specific unit, you can look at the serial number on the appliance. The first number indicates the year, and the second and third numbers indicate the month...^Ivan.

  Answered 5 months ago by LG Digital Customer Care

  
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Q: QuestionDoes it have a charcoal filter to recirculating in versus venting out? If do, is it easy to replace the filter?

Asked 5 months ago by RLS.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-The-Range Smart Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer No

  Answered 5 months ago by SusanGVerified Purchase

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Q: QuestionHow much is installation?

Asked 6 months ago by Linda.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-The-Range Smart Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer I had to call a handyman to install it because the delivery people would not. Even though I paid to have the old one hauled away, they did not take it.

  Answered 5 months ago by SusanGVerified Purchase

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Q: QuestionIs this microwave recirculating?

Asked 6 months ago by Abby.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-The-Range Smart Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer The LG - 1.8 Cu. Ft. Over The Range Smart Microwave with Sensor Cooking and EasyClean® - Stainless Steel, Model # MVEM1825X, can be vented in one of three ways: Roof-venting, Wall-venting, or Room-venting (i.e., Recirculating mode)...^Ivan.

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionWHY so cheap?

Asked 6 months ago by Buck.

• A:Answer As it shows on Best Buy's product page for the LG - 1.8 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean® - Black Stainless Steel, Model: MVEM1825D, this microwave oven is on 'clearance' (see above the listed price)...^Ivan.

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this microwave door have a zero clearance? If not , what is the exact width with the door fully opened?

Asked 6 months ago by Anonymous.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Black Stainless Steel

• A:Answer The door for the LG - 1.8 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean® - Black Stainless Steel, Model # MVEM1825D, does not have zero clearance. Regrettably, neither the specifications nor the manual for the microwave oven lists a width for it with the door fully open...^Ivan.

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionAll I want is delivery. Do installation accessories come with it?

Asked 6 months ago by Reggie.

This question was asked about the related product: LG - 1.8 Cu. Ft. Over-The-Range Smart Microwave with Sensor Cooking and EasyClean - Stainless Steel

• A:Answer Yes.

  Answered 4 months ago by user717844Verified Purchase

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