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Your price for this item is $549.99
The comparable value price is $799.00
Page Showing 1-20 of 35 questions
  • QuestionI live in an apartment/condo. I am not sure my microwave space vents to the outside, I'm guessing it does not. Will this microwave work in my kitchen? Will the vent work at all?

    Asked by Kimi.

    • Answer The LG over-the-range microwave model MVEL2137F is designed to be versatile and can accommodate different kitchen setups, including those without an external venting option. This microwave offers three venting options: exterior venting, recirculating (non-vented) venting, and convertible venting. If your kitchen does not have an external vent, you can configure the microwave to recirculate air back into the kitchen using charcoal filters, which help remove odors and impurities. For an apartment or condo where external venting might not be available, the recirculating venting option will work effectively. Just ensure to install the charcoal filters as per the user manual to maintain optimal performance. If you have any more questions about this model or need further assistance, feel free to let me know! —Renzo

      Answered by LG Digital Customer Care

  • Questionif i buy lg over range microwave 2-1 cuft extendavebt does best buy do installation also?

    Asked by usha.

    • Answer Hi there. Thank you for considering the LG MVEL2137F over-the-range microwave with Extendavent. We understand that you're curious about the installation services provided by Best Buy. While installation services are generally offered by many of our authorized retailers, including Best Buy, we recommend confirming this directly with Best Buy at the time of purchase. Additionally, for a seamless installation process, ensure that the mounting location meets the unit's requirements, such as appropriate clearance and proper ventilation. If you have further questions or need additional assistance, feel free to send us a private message on Social Media @LGUSSupport. We're here to help! —Renzo

      Answered by LG Digital Customer Care

  • QuestionDo other LG models have Extendavent feature and does that feature require venting to the outside?

    Asked by Killr.

    • Answer Hi there. Please know that for the ExtendaVent to function properly, the over-the-range microwave must be vented to the outside through ductwork. The ExtendaVent cannot operate as a ductless or recirculating vent. Aside from MVEL2137F, models MHEC1737D, MVEF1337F, and MVEL2033D also have the ExtendaVent feature. -Charles

      Answered by LG Digital Customer Care

  • QuestionSome say this microwave doesnt come with mounting bracket for install. If so, where do I purchase to properly install? Does best buy sell it?

    Asked by Caress.

    • Answer It does come with the mounting bracket, but we had one in previously, so we didn't need it. I don't believe they've made it a separate charge, but Best Buy does provide it.

      Answered by shopper4life

  • QuestionIs this microwave finger-proof?

    Asked by LynnD.

    • Answer Hi, This is PrintProof Stainless Steel. ^Vanessa

      Answered by LG Digital Customer Care

  • QuestionWhere is the vent exhaust outlet? Please show a picture of the back and of the mounting bracket.

    Asked by whyisshoppingforappliancessohard.

    • Answer Regrettably, we do not have any stock images showing the back of the LG 2.1 Cu. Ft. Over-the-Range Smart Microwave with Sensor Cooking and ExtendaVent® 2.0 - Stainless Steel, Model # MVEL2137F, nor its mounting plate. The microwave oven has knockouts located an inch or two from the top of the unit in the back that can be cut out and removed with side cutters or tin snips, and you will need to rotate and reinstall the blower unit a so that it is aligned with the exhaust ports...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionI am buying this microwave . Currently I do not have provision for vent out . Does Best Buy installation offer that to install with vent out . If not do they have any preferred endors who can offer that service

    Asked by Shiv.

    • Answer Hello there, Shiv. We understand your inquiry about the LG Over-the-Range Smart Microwave (MVEM2033D) and the installation services offered by Best Buy. While our team can answer questions about our products, for specifics regarding third-party retailer services like installation, it's best to contact them directly. Based on publicly available information, Best Buy's standard installation for over-the-range microwaves generally includes connecting the new unit to existing electrical outlets and ductwork. However, they typically do not perform any new construction, such as cutting into walls or cabinets to create a new vent duct. For that type of work, it is often necessary to hire a licensed contractor or electrician. https://www.bestbuy.com/product/lg-2-1-cu-ft-over-the-range-smart-microwave-with-sensor-cooking-and-extendavent-2-0-printproof-stainless-steel/J7G56535YV Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionDoes the LG MVEL2137F have a rack?

    Asked by Anonymous.

    • Answer Hi, there. Thanks for your question about the LG Microwave (MVEL2137F) model. We’re happy to help clarify. Yes, this unit comes with a cooking rack, which is pretty handy for heating or cooking several dishes at the same time. Just pop the rack on the support brackets inside the microwave. A nice little tip for using it right is to keep in mind that the rack is meant for certain cooking functions. Oh, and it’s best to avoid using metal cookware or utensils with it, since that can lead to some arcing. For more information about the product, visit https://www.lg.com/us/cooking-appliances/lg-mvel2137f-over-the-range-microwave. If you’d like help with rack placement or cooking tips, please send us a private message on social media @LGUSSupport, and we’ll be glad to assist you further. ^Juvy

      Answered by LG Digital Customer Care

  • QuestionMy microwave was just installed. The control panel light is constantly illuminated and does not turn off. Is this a malfunction or is there a setting I need to change? I was under the impression that the control panel light would turn off when not in use.

    Asked by Quest101.

    • Answer On my unit, the control panel lights stay on for a while after use. I’m not sure what the timeout is before they turn off, but they should turn off.

      Answered by Ditch

  • QuestionI have an open space above a built-in oven and that is where I want to put this microwave. Would this microwave work for the space? The measurements are all correct I am just wondering if I can set it in that space.

    Asked by melliott.

    • Answer Hi. The LG 2.1 cu. Ft. Smart Over-the-Range Microwave with ExtendaVent®2.0 & EasyClean®, Model # MVEL2137D, is designed for installation under your upper kitchen cabinet. The minimum installation clearance height before the microwave is installed is 30 ", and the minimum width between your upper kitchen cabinets is 30". It must be mounted against a flat, vertical wall, so it is supported by the wall. The wall should be constructed of a minimum of 2" x 4" wood studding and 3/8" thick drywall or plaster/lath. The 2 lag screws supporting the oven must be attached to a vertical, 2" x 4" wall stud, and the upper kitchen cabinet and rear wall structures that it must be attached to must support 150 lb. plus the weight of any items you place inside the oven or upper cabinet. All air vents should be kept clear during cooking. If air vents are covered during oven operation the oven may overheat. To prevent damage to the oven, a sensitive safety device detects overheating and automatically turns the oven off. The oven cannot be used until it has cooled sufficiently. Regrettably, we do not have enough information about the open space above your built-in oven, nor do we have instructions for installing this microwave oven other than those in the installation guide, so we cannot advise you if you can install it there...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionIn LG's photos, it appears the rear filters are flush with the bottom panel like nearly all microwave filters. In some consumer photos the rear filters appear at a 90-degree angle against the rear wall. Which is it, or is it either and both?

    Asked by Gamehunter.

    • Answer The bottom filters actually extend to provide more coverage. I hope this helps!

      Answered by TaraKC

  • QuestionHow do you open the door since it has no handle?

    Asked by Spaceman.

    • Answer Hello there. Thank you for reaching out with your question about your LG microwave (Model: MVEL2137F). We understand that the design without a traditional handle might raise some questions. To open the door on your MVEL2137F microwave, simply press the concealed push-to-open button located on the bottom right corner of the control panel. This button is designed to maintain the sleek look of the microwave while still offering easy access. If you have any more questions or need further assistance, please don't hesitate to send us a private message on Social Media @LGUSSupport. We're here to help! We appreciate your inquiry and look forward to assisting you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionHow do you open microwave door

    Asked by Anonymous.

    • Answer I tried to follow the directions from another site. I pushed the safety button the side then pushed the black button on the front. I held both buttons at the same time. I did this plugged in and out. The door doesn’t open

      Answered by Anonymous

  • QuestionDoes this microwave have single touch buttons, such as as a 30 second button that you can push and the microwave will start cooking? Or do you have to push start after every command?

    Asked by Buttons.

    • Answer Hello there. Thank you for your question about the LG MVEL2137D microwave. The LG MVEL2137D microwave does feature a "30 Sec" button that allows you to start cooking with a single touch. This button is designed for convenience, letting you add 30 seconds of cooking time with just one press. After pressing this button, the microwave will start cooking immediately without needing to press the "Start" button again. If you have any more questions or need further assistance, please send us a private message on Social Media @LGUSSupport. We’re here to help! —Renzo

      Answered by LG Digital Customer Care

  • QuestionThe depth of my cabinet is 15 1/8 wall to face. Will the door open with this depth. Is there a clearance required on LH side for door opening or amount the MW must protrude from the face of the cabinet for the door to open

    Asked by Joeh.

    • Answer Hello Joeh. Thank you for your inquiry about the LG Over-the-Range Smart Microwave model MVEL2137F. The door on this microwave typically requires some clearance on the left-hand side for proper opening. While the exact clearance needed can vary slightly, ensuring at least a few inches of space to the left of the microwave allows the door to open fully without obstruction. Regarding the depth of your cabinet, which is 15 1/8 inches from the wall to the face, this should provide sufficient clearance for the door to open comfortably. If you have further questions about installation or need specific measurements, please refer to the installation guide or contact our support team via @LGUSSupport on our social media platform. We're here to help. ^Sam

      Answered by LG Digital Customer Care

  • QuestionIs this microwave rated to be used over gas stove? Minimum clearance?

    Asked by Smiley.

    • Answer Hey there! We're so glad you reached out with your question. Assuming your microwave oven is in good working order and your gas stove isn't leaking, you can certainly use your microwave close to your oven without any concerns. Ensure the microwave and power cord are clear of the high oven rattle features.^ Anthony

      Answered by LG Digital Customer Care

  • QuestionDoes the Microwave have a filter that can be removed replaced through which it vents?

    Asked by TDSwindell.

    • Answer Thank you for reaching us regarding LG Microwave. The LG MVEL2137D over-the-range microwave has removable filters. There are two types: 1. Grease Filters: Found underneath the microwave, these catch grease and particles while cooking. Clean them at least once a month for best performance. 2. Charcoal Filter: This filter helps eliminate odors and is needed if the microwave recirculates air. It cannot be cleaned and should be replaced every 6 to 12 months, depending on how often you use the microwave. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-MVEL2137D.BBDELGA. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

      Answered by LG Digital Customer Care

  • QuestionCan this microwave also be used in an island as well or is it only over the range?

    Asked by Anonymous.

    • Answer Thank you for reaching regarding LG Microwave. The LG MVEL2137D is designed specifically as an over-the-range microwave and cannot be installed in an island. It is meant to be mounted against a wall and requires adequate support from upper cabinets. Installation in an island or peninsula cabinet is not recommended. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-MVEL2137D.BBDELGA. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

      Answered by LG Digital Customer Care

  • QuestionWhat is the space on the wall required for the mounting bracket? What distance is required at the wall from the bottom of shelf (above unit) to the bottom of the mounting bracket? I can see there is a different height at back than at the front.

    Asked by Installr.

    • Answer Hello there, thank you for your question about the MVEL2137F model. For proper installation of the mounting bracket, a clearance of at least 30 inches from the bottom of the shelf above the unit to the bottom of the mounting bracket is recommended. Additionally, it’s important to account for the height difference between the back and front of the unit; the back is typically taller to allow for optimal ventilation. If you have any further questions or need additional assistance, please feel free to send us a private message on social media @LGUSSupport, and our team will be happy to help. We appreciate your time! —Avril

      Answered by LG Digital Customer Care

  • QuestionDoes this microwave need additional room left on the sides when installed ? TY

    Asked by SQ.

    • Answer It doesn't need clearance on the sides. Just a hair of space to get it in. It needs a 30 inch width space between the cabinets and it measures 29 7/8" wide.

      Answered by Cudd