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We would recommend following the directions in the owner's manual to ensure the unit is installed properly. You can find a copy of the owner's manual here: https://www.lg.com/us/support-product/lg-WM3488HS#manuals If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP
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