“The refrigerator was delivered yesterday. When plugged in, the light is on but it doesn’t appear to be cooling. It’s been about 12 hours and my groceries are warm and ice is melted. I set it up to max cooling. Is there another switch to turn it on?”
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Hi, there. Thanks for reaching out about your LG Refrigerator (LTCS20020S) model. It’s great that the light is on—this means the unit is receiving power. Since it’s been about 12 hours and cooling hasn’t kicked in, let’s try a quick step to help get things going. We suggest doing a power reset: just unplug the refrigerator for 2 minutes, then plug it back in. This can help restart the compressor and cooling system. Also, double-check that the temperature control dial inside the fridge is set to the coldest setting and that the doors are fully closed to allow for proper airflow. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If the unit still isn’t cooling after a few more hours, we’d be happy to take a closer look and guide you through the next steps. Just send us a private message on social media @LGUSSupport, and we’ll be glad to assist you further. ^Juvy
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