Questions & Answers

Q: QuestionDoes this have an external condenser and fan or is the condenser built into the refrigerator walls with no fan?

Asked 4 years ago by Stan.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - White

• A:Answer This unit has an external condenser and fan at the back of the unit. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan all the drawers and shelves be removed from inside to use as keg storage??? What are the interior dimensions?

Asked 4 years ago by RickP.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - White

• A:Answer The shelves and drawers are completely removable. I am sorry, I do not have the interior dimensions for the unit. The refrigerator has a total capacity of 14.7 cubic feet. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionThe LG LK65C ice maker is discontinued. It seems that the LG LK60C is the appropriate replacement https://www.lg.com/us/appliances-accessories/lg-lk60c-automatic-ice-maker-kit#pdp_specs Can you please confirm?

Asked 7 months ago by LABeagle.

• A:Answer Hi there. Thank you for sharing your inquiry regarding the LG LTCS20020S Top Freezer Refrigerator and its ice maker options. We understand your situation and appreciate you reaching out for clarification. Based on the information provided, if the LG LK65C ice maker is discontinued or out of stock, the LG LK60C does indeed serve as an appropriate replacement option. https://www.lg.com/us/appliances-accessories/lg-lk60c-automatic-ice-maker-kit Please send us a private message on Social Media @LGUSSupport so our team can further explore your specific needs and ensure that the replacement will work seamlessly with your refrigerator. We appreciate your engagement and look forward to assisting you further. —Renzo

  Answered 7 months ago by LG Digital Customer Care

  
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Q: Questionwhat is the decibel level of this product? I am looking for a quiet (and I mean quiet) refrigerator

Asked 1 year ago by Detroitpcb.

• A:Answer Hello there! Thank you for your inquiry about the LTCS20020S refrigerator. While this model doesn't specifically mention its noise level, it operates normally within the typical sound range for refrigerators. Please keep in mind that all refrigerators will produce some sound during operation, especially when the compressor cycles on and off. You may access this link for more information, go to "All Specs": https://www.lg.com/us/refrigerators/lg-ltcs20020s-top-freezer-refrigerator. If you have any more questions or need further assistance, feel free to send us a private message on Social Media @LGUSSupport. We’re here to help! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionI noticed yesterday after coming home i opened fridge door and motor seemed to be humming loud or vibrating louder. It still seems to be working, so far.

Asked 1 year ago by Jay.

• A:Answer Thank you for your interest in the LG Refrigerator. If your LG LTCS20020S 20 cu. ft. Top Freezer Refrigerator is making a loud humming noise or vibrating excessively, it may be a sign of a problem that needs to be addressed. Potential causes for a noisy or vibrating refrigerator motor include issues with the compressor, loose or unbalanced components, worn bearings, or blocked airflow. These issues can lead to increased noise and vibration from the motor, which may require attention to prevent further damage. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionHow to remove plastic smell from new refrigerator? I followed the manufacturer's instructions for cleaning before connecting to the power supply, but the plastic smell continues.

Asked 2 years ago by ROBAYO.

• A:Answer I used one of those boxes with baking soda after cleaning it and it absorbed all the smell, that was my case. Hope it helps.

  Answered 2 years ago by CristinaD

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Q: QuestionWhat is the depth and width of the unit when the doors are removed.

Asked 2 years ago by Jaws963.

• A:Answer Width 29 5/8" Depth 27 5/8"

  Answered 2 years ago by AnnRVerified Purchase

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Q: QuestionRegarding the LG 20020B 1) Can the hinge be positioned on the left to open from the right? 2) What is the model number for the compatible ice maker? Thanks!

Asked 2 years ago by Kathleen.

• A:Answer Hello, Kathleen. The LG LTCS20020B refrigerator has doors that can be adjusted to open on the left or right, matching your kitchen's setup. Remember, only professionals should reverse the doors to keep your warranty valid. For an ice maker compatible with this model (LK55C), you can find it here: https://www.lg.com/us/appliances-accessories/lg-lk65c-automatic-ice-maker-kit. Need help? Feel free to DM us on Facebook or Twitter (@LGUSSupport). ^Con

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionIs the fro t door magnetic if not what is it made of?

Asked 2 years ago by Ron.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - White

• A:Answer If you have the LTC20020S model, the answer is no. The front is not magnetic only the sides.

  Answered 2 years ago by Rasheda

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Q: QuestionThe Shtelves: are the FRAMES …plastic? Plastic coated metal? Concerned about shelves cracking under weight of heavy items.

Asked 2 years ago by TXCanuck.

• A:Answer Hi there, The shelves are tempered glass top. However the frames are plastic. ~Tanisha

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionHow do you open this without getting fingerprints all over it? Why are all the refrigerators, prob made in Mexico or tin buck two have such bad ratings?

Asked 2 years ago by Bluebird.

• A:Answer The best way to help prevent fingerprint stains and smudges on stainless steel appliances is by using specialized cleaners that are formulated to clean and protect steel surfaces. These cleaners may contain waxes or other ingredients that help repel stains and protect the metal from rust. ~Tanisha

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhat are the temperature ranges can be reached for the fridge section.

Asked 2 years ago by jaxstraww.

• A:Answer The recommended temperature, set by default, is 37 degrees. But, the range is between 35 and 37 degrees. ~Rita

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhere is the access to clean the coils, front or back ?

Asked 2 years ago by cleaner.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - White

• A:Answer You clean the coils on the back. You would need to pull the refrigerator out from the wall to do so.

  Answered 2 years ago by SteveCVerified Purchase

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Q: QuestionHow much clearance is needed between the refrigerator and the wall behind it? Is that space included in the depth figures? Thank you.

Asked 2 years ago by MojoJoMo.

• A:Answer I have mine sitting 4 inches out from the wall since it needs airflow at the back and makes it 35 inches total.

  Answered 2 years ago by TaakeVerified Purchase

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Q: QuestionHow can I manually activate the defrost mode to confirm it is still working?

Asked 3 years ago by Defrost.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - White

• A:Answer New fridge; Haven’t defrosted yet.

  Answered 2 years ago by FC01

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Q: QuestionWhat is the width with the doors open?

Asked 3 years ago by AnnaB.

• A:Answer I'm pretty sure I measured and the width stated in the specs matches what you get. I had a very tight fit to get this moved in. What the Best Buy crew did, which I thought was great, was they removed the doors on my existing fridge to get it out, and they removed the doors on this LG model to get it in. Once they moved both units to where they needed to be, they re-attached the doors. I didn't know they could do that to help safely move refrigerators through tight spaces to avoid damage. But I'm really glad they went to the extra steps of doing that. If you have any questions on dimensions I would recommend going to store and finding the model on the floor and measure it, and then go home and double check your measurements, accounting for everything, including base trim at the bottom (which I removed to add additional clearance). Good luck!

  Answered 3 years ago by EngineerVerified Purchase

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Q: QuestionCan the door alarm setting of 1 minute be changed to a longer time period?

Asked 3 years ago by Mel.

• A:Answer Model LTCS20020B does not have a door alarm. I apologize for any inconvenience caused. The information listed on Best Buy has been escalated and will be updated shortly. ^Daphane

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionIf there is an option for refrigerator door shelf, and could it be used in bottom of door? There is what looks like a shelf support in door near the bottom.

Asked 3 years ago by Mel.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - White

• A:Answer There are some models that have a 3rd in door bin that is shallower the the top 2 bins. You can adjust the bins. Regrettably, I do not know the part number for that bin or if it is is an optional accessory compatible with all LTCS20020 models. You can try to reach out to customer support support team via private message on Facebook @LGUSSupport use #VOC in your first message. Thank you. ^Daphane

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionCan this refrigerator be moved on its side?

Asked 4 years ago by Rebel.

• A:Answer No, the unit should remain upright when transported. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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