Questions & Answers

Q: QuestionWhat is the total capacity of this LG refrigerator?

• A:Answer This LG top mount refrigerator has a total capacity of 23.8 cubic feet.

Q: QuestionWhere is the water dispenser located on this refrigerator?

• A:Answer The water dispenser is located internally, above the top shelf.

Q: QuestionAre the refrigerator shelves adjustable?

• A:Answer Yes, the refrigerator shelves are adjustable.

Q: QuestionIs this refrigerator Energy Star certified?

• A:Answer Yes, this refrigerator is Energy Star certified.

Q: QuestionWhat type of ice does the optional ice maker make?

• A:Answer The optional ice maker makes crescent ice.

Q: QuestionDoes this model have a deli meat drawer I can buy separately for bologna and ham?

Asked 3 years ago by A.

• A:Answer If you have an old model of this 23,8 refrigerator with a meat drawer under a shelf, the old shelf/ meat drawer will fit the new current model. I purchased this new one last week (the old model was 9 years old). the installers switch both the freezer and the ref doors to the left side. I switch the shelf.

  Answered 2 years ago by azwillieVerified Purchase

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Q: Questionis there an option for installation of ice maker?

Asked 4 years ago by kmcjohn.

• A:Answer The optional icemaker is LK75C. The icemaker has started production. Per the factory, there is no ETA as to when this part will be available for consumer purchase. We apologize for the inconvenience. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionThis refrigerator shows 2 shelves on the door, but looks like there is space for another one on the bottom of door. Can an additional shelf be purchased? And does this refrigerator come in white?

Asked 3 years ago by Toolmanslady.

• A:Answer Model LRTLS2403S is only available in Stainless Steel. Select model have a 3rd in door bin that is shallower. The part number is MAN62571001. https://encompass.com/item/9252238/LG/MAN62571001/. ^Daphane

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionI want to remove the water dispenser because I don’t want to install a water line and I want to make more room in the fridge. How do I remove this feature?

Asked 1 year ago by chuck.

• A:Answer Thank you for raising your concern regarding LG Freezer Refrigerator (LRTLS2403S) model. To remove the water dispenser from your LG LRTLS2403S refrigerator, follow these simple steps: 1. Unplug the refrigerator for safety. 2. Slide forward and remove the drip tray from the dispenser area. 3. Open the refrigerator door and locate the screws or fasteners holding the dispenser in place. 4. Use a screwdriver to unscrew and disconnect the dispenser carefully. 5. If there is a water line connected to the dispenser, cap it off to prevent leaks. 6. Reassemble the refrigerator and plug it back in. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWhat are the dimensions of this fridge ?

Asked 3 years ago by robert.

• A:Answer Hello, here are the dmensions, Depth with Handles 34", Depth without Handles 34", Depth without Door 29 1/2", Depth (Total with Door Open) 63", Height to Top of Case 68", Height to Top of Door Hinge 69", Width 33", Width (Door Open 90˚ with Handle) 34 3/4" and Width (Door Open 90˚ without Handle) 34 3/4".^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionMy kitchen entrance has a standard door entry, can the doors on the fridge be removed to fit through the doorway? or will it fit if it's pushed through with the doors open?

Asked 2 years ago by Access.

• A:Answer We removed our front entry door. We did not try just opening the refrigerator doors/ To fit through the doorway leading to our kitchen, the refrigerator doors had to be removed. The delivery crew did a fine job, though. No scratches and the doors were back in place in alignment quickly.

  Answered 2 years ago by DaveEVerified Purchase

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Q: QuestionDoes this refrigerator come in white?

Asked 6 months ago by Dan.

• A:Answer The ENERGY STAR® Qualified LG 23.8 Cu. Ft. Top Freezer Refrigerator with Internal Water Dispenser - Stainless Steel, Model # LRTLS2403S is only available in Stainless Steel...^Ivan.

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this refrigerator come with a power cord?

Asked 11 months ago by DD2024.

• A:Answer Yes

  Answered 11 months ago by EdwinSVerified Purchase

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Q: QuestionHow do you hook up both the water dispenser and ice maker.

Asked 2 years ago by Carl.

• A:Answer You cannot. I bought a countertop small icemaker.

  Answered 2 years ago by DianneCVerified Purchase

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Q: QuestionI'm looking for quiet refrigerators, but it seems LG may have dropped the LoDecibel trademark from current models. However this model seems like the successor to the previous model that carried a LoDecibel. Is this still a quiet refrigerator?

Asked 3 years ago by Adam.

• A:Answer Very Quiet I am surprised

  Answered 3 years ago by LJPeVerified Purchase

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Q: QuestionDoes this model have wheels or an easy way to move it in & out of the space for cleaning?

Asked 4 years ago by Suzz.

• A:Answer There are four wheels on the unit. The two in the back can move from front to back, while the two in the front can move and turn to the sides. There are only two leveling feet, and they are positioned in the front of the two front wheels. ^Daphane

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionCan the water dispenser and filter be removed?

Asked 2 months ago by cbj.

• A:Answer The water filter for the ENERGY STAR® Qualified LG 23.8 Cu. Ft. Top Freezer Refrigerator with Internal Water Dispenser - Stainless Steel, Model # LRTLS2403S, is the LG LT500P - 6 Month / 200 Gallon Capacity Replacement Refrigerator Water Filter, meaning it can be replaced or removed. The internal water dispenser cannot be removed...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionSome people say the doors are reversible and some say they are not. One reviewer said it was difficult, required drilling a hole in the door. Another reviewer said the installer wouldn't do it and it required another install order of $199 to do it.

Asked 8 months ago by Anonymous.

• A:Answer It’s very easy but takes time for your first time. A quick YouTube video is always helpful.

  Answered 8 months ago by JeonVerified Purchase

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Q: QuestionI understand the freezer does not have a light but is it possible to add a light to the freezer? How and what is the safest way to do so?

Asked 9 months ago by Anonymous.

• A:Answer Hello there. Thank you for sharing your question regarding your LG LRTLS2403S top freezer refrigerator. We understand your situation and appreciate your interest in enhancing your appliance. The freezer in this model is designed without an interior light to help maintain energy efficiency and optimal cooling performance. While it might be technically possible to add an aftermarket light, we recommend proceeding with caution. As a troubleshooting step, we suggest first reviewing your user manual to confirm that no accessory options have been approved for this model. If you decide to explore additional lighting, a safe approach would be to use a battery-operated LED puck light that does not require any modifications to the existing wiring. For further safety and to ensure that any installation complies with LG standards, we recommend consulting with an authorized LG service technician before making any modifications. https://www.lg.com/us/refrigerators/lg-lrtls2403s-top-freezer-refrigerator#pdp_specs Please send us a private message on Social Media @LGUSSupport so our team can work with you to explore possible solutions tailored to your LG LRTLS2403S. We appreciate your patience and are here to support you. —Renzo

  Answered 8 months ago by LG Digital Customer Care

  
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