Questions & Answers

Q: QuestionIs the dishwasher energy star certified?

• A:Answer Yes, this dishwasher is energy star certified.

Q: QuestionDoes this dishwasher have a third rack?

• A:Answer Yes, this dishwasher has a third rack with adjustable height.

Q: QuestionHow many place settings can this dishwasher accommodate?

• A:Answer This dishwasher can accommodate up to 15 place settings.

Q: QuestionDoes this dishwasher have interior lights?

• A:Answer Yes, this dishwasher has interior LED lights.

Q: QuestionWhat is the noise level of this dishwasher?

• A:Answer The operating sound level of this dishwasher is 42 decibels adjusted.

Q: QuestionCan I start the dishwasher remotely?

• A:Answer Yes, you can remotely start this dishwasher with the ThinQ app.

Q: QuestionMiddle rack will not go all the way back on the right side causing the inability to close door Unit install less that 7 days ago

Asked 1 year ago by Bob.

• A:Answer I had the same problem too after a few weeks of install. I find that gently pulling out the middle rack all the way out helps to reset the drawers and allowing it to slide all the way back so that I can close the door.

  Answered 1 year ago by Anonymous

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Q: QuestionI leave my dishwasher door open for some time after the cycle in order to let the inside dry. Will the light stay on as long as the door is open? Is there a button to turn off the light if the door will be open for a long time?

Asked 3 years ago by Bonbon.

• A:Answer The light turns off automatically after a short period of time. However, we have found that the interior is very dry inside, especially using the "Night Dry" option.

  Answered 2 years ago by Billy

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Q: QuestionHello, does this dishwasher have a leak sensor to shut down the unit in case of a leak? Thanks

Asked 3 years ago by Leakquestion.

This question was asked about the related product: LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel

• A:Answer The LG Smart Top Control Dishwasher with 1-Hour Wash & Dry, QuadWash® Pro, TrueSteam® and Dynamic Heat Dry™, Model # LDPH7972S features a Safety Float Switch that actuates in order to prevent the dishwasher from overflowing. In the event of water leakage, the dishwasher makes an alert sound for 10 seconds, and runs the drain pump intermittently. The display will show an AE or E1 error code to indicate a possible leak...^Ivan

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionIs this unit supposed to ship with the sound insulation? They forgot it and it’s LOUD.

Asked 3 years ago by SD.

This question was asked about the related product: LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel

• A:Answer There should be a thick sound insulation blanket over the top and sides of the washer, our washer is unbelievably QUIET-much more quiet than dishwasher we’ve ever owned, including Bosch and Kitchen Aid.

  Answered 2 years ago by JohnBVerified Purchase

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Q: Questionhello does it has AOD (automatic door open)function after wash cycle? thanks.

Asked 3 years ago by Anonymous.

This question was asked about the related product: LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel

• A:Answer No, but it is not necessary. The "Night Dry" option will leave open a vent inside the door which provides the same functionality while keeping the dishes inside sanitized (if the steam option is enabled).

  Answered 2 years ago by BillyVerified Purchase

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Q: QuestionWhat part can I buy to replace drain hose ?

Asked 2 years ago by Anonymous.

This question was asked about the related product: LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel

• A:Answer Thank you for your interest in the LG Smart Top Control Dishwasher with 1-Hour Wash & Dry, QuadWash® Pro, TrueSteam® and Dynamic Heat Dry™ (LDPH7972S) model. To replace the drain hose for the LG LDPH7972S dishwasher, you can purchase the Universal Dishwasher Drain Hose AGF30462903, which is compatible with the model. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-LDPH7972S.ASSESNA. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this dishwasher use wifi?

Asked 1 year ago by willy.

This question was asked about the related product: LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel

• A:Answer The LG Smart Top Control Dishwasher with 1-Hour Wash & Dry, QuadWash® Pro, TrueSteam®, and Dynamic Heat Dry™, Model # LDTH7972S is a Wi-Fi-enabled dishwasher...^Ivan.

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionI set up the chimes in the app, so it would play a little song when the dishes are done. But it plays no song on the machine or the app. How can I fix that?

Asked 1 year ago by Nat.

This question was asked about the related product: LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel

• A:Answer Hello there! Thank you for your inquiry about the LG LDPH7972S dishwasher. We understand that the chimes you set up in the app are not playing when the dishes are done. To fix this, please check that the dishwasher is connected to the app and ensure the volume settings are adjusted correctly. Also, verify that the dishwasher is not in silent mode, as this can prevent the chimes from sounding. If you need further assistance, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience. —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionIs there a heating element? My water does not get very hot here, so I want to make sure that the dishwasher itself will heat the water to the proper temperature.

Asked 2 years ago by Jordan.

• A:Answer Thank you for your interest in the LG Dishwasher. Yes, the LG LDPH7972D dishwasher is equipped with a heating element that is responsible for heating the water to the proper temperature during the washing cycle, ensuring effective cleaning and sanitization of the dishes. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-LDPH7972D.ABDESNA. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionCan you place plastic items on the bottom rack? Will the heat assisted dry or steam melt plastic containers and utensils?

Asked 2 years ago by Kings906.

This question was asked about the related product: LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel

• A:Answer Thank you for your interest in the LG Dishwasher (LDPH7972S) model. The LG LDPH7972S dishwasher, it is safe to place plastic items on any rack, including the bottom rack. The dishwasher utilizes Dynamic Heat Dry™ technology that circulates hot air throughout the dishwasher for faster and more complete drying without melting plastics. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-LDPH7972S.ASSESNA. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhat are the packaged dimensions? Like before it’s taken out of the box.

Asked 2 years ago by Anonymous.

This question was asked about the related product: LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel

• A:Answer Hello there! Thank you for your inquiry. We're happy to provide you with the packaging or carton dimensions of the LG LDTH7972S. The dimensions are 28" x 34 3/4" x 29 5/8" (in) for width, height, and depth respectively. Additionally, the shipping weight of the product is 109.13 lbs. We hope this information is helpful to you! - Shae

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionHi, does this model have a rack or support piece for stemware? I don't see any clear example or view of this in any pictures, but the online manual shows some models do, but not which ones.

Asked 2 years ago by Thomas.

This question was asked about the related product: LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel

• A:Answer Yes. Top rack at the back right side. You can also lower the entire middle rack about 2 or 3 inches.

  Answered 2 years ago by JimmygVerified Purchase

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Q: QuestionCan you place plastic items on the bottom rack, or will the dry boost melt plastic items?

Asked 2 years ago by Kings906.

This question was asked about the related product: LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel

• A:Answer I put plastic cover for covering food in the microwave on the bottom rack with no problem.

  Answered 2 years ago by TerryannOVerified Purchase

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