A:Answer Hi there! Thank you for sharing your experience with your LG dishwasher, model LDTH7972S. We understand how frustrating it can be to find your dishes incomplete after a cycle. To prevent the door from unlocking mid-cycle, please ensure the door is fully closed and securely latched before starting the wash cycle. Also, check that nothing inside the dishwasher is obstructing the door from closing properly, such as tall items or dish racks.
Additionally, if your unit is equipped with Smart Diagnosis™ through the ThinQ app, you can run a quick diagnostic to check for any errors or door latch issues. If the problem persists, please send us a private message on social media @LGUSSupport, and our team will be happy to explore more solutions and arrange for service if needed.
We appreciate your patience and look forward to assisting you further.
—Renzo
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