Questions & Answers

Q: QuestionDoes this have a water filter

Asked 7 months ago by Pjpiano.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer yes

  Answered 7 months ago by Kb55Verified Purchase

  • 
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI turned the icemakers off while on vacation. Turned them back on afterwards but the icemaker in the door is not making ice. What could be wrong?

Asked 9 months ago by GLock.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer How long has it been since you turned the In-Door ice maker for the ENERGY STAR® Qualified LG 27.1 cu. Ft. Side-By-Side InstaView® Refrigerator, Model # LRSOS2706S? Just as when the refrigerator is newly installed, the icemaker will not begin to operate until it reaches its operating temperature of 15°F (–9°C) or below. It will then begin operation automatically if the icemaker has been turned ON...^Ivan.

  Answered 9 months ago by LG Digital Customer Care

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the bottom drawer in the fridge portion open when the door is open only 90 degrees?

Asked 1 year ago by Ln123.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer The door has to be full open both

  Answered 1 year ago by DawnM

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow can I register my new LG fridge for the warranty?

Asked 1 year ago by Joanieb.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer Thank you for reaching us regarding LG Refrigerator (LRSOS2706S) model. To register your new refrigerator for warranty, follow these easy steps: Option 1: Using the LG ThinQ App 1. Make sure your refrigerator is plugged in and your Wi-Fi router is on. 2. Open the LG ThinQ app on your smartphone. 3. Tap the "+" sign to add a new device. 4. Follow the on-screen instructions to connect your refrigerator to Wi-Fi. 5. Once connected, go to the app's preference settings to register your refrigerator. Option 2: Online Registration at LG.com 1. Go to lg.com/us/my-lg/product-registration 2. Create an LG account or log in to your existing account. 3. Enter your refrigerator's product information. 4. Click "Register" to complete the process. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-LRSOS2706S.ASTCNA0. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this refrigerator come with a water line?

Asked 2 years ago by Me.

• A:Answer No you have to buy it separately

  Answered 2 years ago by JulianaC

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan I adjust/lower the height from 70 1/2 to 70 inches? This is a deciding factor.Thx

Asked 3 years ago by GP.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer Hey there. The Height to Top of Case in Inches is 69.88 and the Height to Top of Door in Inches is also, 69.88. The only way to adjust it or lower the height is by leveling the refrigerator by its legs on the bottom. Check our your owner's manual on page #20 that will explain more information regarding the leveling. Here from LG. ~Anthony

  Answered 2 years ago by LG Digital Customer Care

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionSide by side LG with door ice maker only. Why are ice cubes so small? Can you make them bigger?

Asked 3 years ago by Cheryl.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer Yes. There are 2 ice size options and craft ice inside freezer

  Answered 3 years ago by BubbaGumpVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan you make the water come out faster? Mine has been slow and the water filter is new.

Asked 3 years ago by Mtb217.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer I was told by the installation tech having an RO system and using a water filter for the unit would cause the water pressure to decrease. He suggested not using the unit water filter to increase the water pressure for the water dispenser.

  Answered 3 years ago by Kcb718Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questionmy cabinet height is 69" and most refrigerators are 70" this one being 70 1/4 " can you please confirm if that is only the front part of the fridge ? based on the pics in the review the part in front is higher. what is height in back?

Asked 3 years ago by height.

• A:Answer Hello, here is what we have, Height to Top of Case 68 7/8" and Height to Top of Hinge 70 1/2".^Venette

  Answered 3 years ago by LG Digital Customer Care

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this dispense chilled or room temp water

Asked 4 years ago by J.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer Yes, the water dispensed is cold. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionThe space in height for refrigerator in my kitchen is 68 feet high 29 inches. The refrigerator of my choice is a bit longer in heights. Any idea?

Asked 4 years ago by Nels.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer If is “68” feet you could fit at least 10 of them

  Answered 4 years ago by Yacura

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat is wrong if the craft icemaker seems to have stopped

Asked 2 weeks ago by Sag.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer A service technician will need to inspect the ENERGY STAR® Qualified LG 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice™ - Stainless Steel, Model # LRSOS2706S, to determine what is wrong with the Craft Ice™ Maker, if it has stopped...^Ivan.

  Answered 2 weeks ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat is the last date of manufacturing for this item? I want to how do you find this info out prior to purchase? It will help in decision making if I know if the appliance was sitting in a shipping container or warehouse for four years. It matters to me.

Asked 2 weeks ago by donb.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer To determine the last date of manufacture for the ENERGY STAR® Qualified LG 27.1 cu. Ft. Side-By-Side InstaView® Refrigerator, Model # LRSOS2706S, you will need to look at the name plate attached to the inside wall of the refrigerator compartment showing the Country of Manufacture/Country of Assembly, which also shows the Date of Manufacture, and serial number that is unique to the refrigerator. The sequence of numbers in the serial number also indicated the month and year of manufacture. Retailers typically hold refrigerators in their warehouses for short periods, usually about 30 to 60 days. While some retailers might hold them longer, especially for scheduled deliveries, storage is generally limited to avoid damaging units, and to free up space...^Ivan.

  Answered 2 weeks ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this refrigerator has a freezer compartment?

Asked 3 weeks ago by Roro.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer As indicated in its header, the Energy Star® Qualified LG 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice™ - Stainless Steel, Model # LRSOS2706S, is a "side-by-side" refrigerator. Side-by-side refrigerators are refrigerators that feature two vertical doors, where one side is the freezer section, and the other side is the refrigerator section. On this model, the left side is the freezer section, and the right side is the refrigerator section...^Ivan.

  Answered 3 weeks ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI purchased LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice .the delivery person could not open the doors. The refrigerator went into the space nicely however the doors would not open. In a 38” width space. Why.

Asked 1 month ago by Anonymous.

• A:Answer Can you please clarify what you mean by the Energy Star® Qualified LG 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice™ - Black Stainless Steel, Model # LRSOS2706D, fitting "into the space nicely, however, the doors would not open. In a 38" width space", and the delivery person could not open the doors? Are you saying the doors could not be physically opened or that you could not open them within your 38" space? The refrigerator has a width of 35.88" (35 7/8"), and the recommended installation clearance spacing for the sides is 0.125" (1/8"), so it will fit into a 36" space. It has a width of 38.88" (38 7/8") with the Door Open 90˚, and a Door Edge Clearance with Handle of .38" (19/50"). If your space is exactly 38", as you can see from the above-mentioned dimensions, the door will not open 90°. You do not have enough door edge clearance in your space for the doors to open 90°...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI need someone to come and measure space

Asked 2 months ago by Donna.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer You can have Geek Squad or a Best Buy appliance specialist perform a site survey (or "pre-measure") for a refrigerator to ensure it fits the space, check clearance for doors, and verify utility connections. This service is often free or available to My Best Buy Total members and helps prevent delivery issues, particularly in tight or complex spaces. This service is highly recommended for complex installations to ensure the refrigerator fits perfectly, and it can be requested through the Best Buy website/Support Center...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWater dispenser not working

Asked 2 months ago by Frig.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer What is not working on the Ice and Water Dispenser for the Energy Star® Qualified LG 27.1 cu. Ft Side-By-Side InstaView® Refrigerator Model # LRSOS2706S is not working? Is it not dispensing water, or not dispensing ice, or not dispensing either? Does the dispenser light turn on? Check the lock feature on the control panel. A locked panel disables the dispenser. Hold the lock button for 3 seconds. Verify that the doors are closed. The dispenser will not work if the doors are not completely sealed. If neither of those is the issue, try resetting the refrigerator by unplugging the unit for 5 minutes, then plugging it back in. Other common causes may be due to a frozen water line. If the fridge is too cold, the water line inside the door may freeze, stopping the flow. Try thawing it with a hair dryer on a low setting. Check that the saddle valve on your home water line is fully open and not kinked. Replace the water filter if it is over 6 months old or clogged. If the water filter was just replaced, air may be trapped. Flush 2.5–5 gallons of water through the dispenser to clear it. If the dispenser makes a humming noise but no water comes out, the inlet valve may be broken. The actuator switch for the dispenser might be faulty, preventing the dispenser from receiving the signal to dispense. If these steps do not work, please contact LG customer support on social media (Twitter, YouTube, Facebook, Instagram, etc.,) using our handle @LGUSSUPPORT...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this refrigerator play music?

Asked 3 months ago by Anonymous.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer no. I believe that's the samsung one. although I heard samsung appliances are not reliable

  Answered 2 weeks ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionis this model counter depth

Asked 3 months ago by Debbie.

This question was asked about the related product: LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

• A:Answer The Energy Star® Qualified LG 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice™ - Stainless Steel, Model # LRSOS2706S, is not a counter depth refrigerator. It has a depth of 33 7/16 inches as listed in its specifications...^Ivan.

  Answered 3 months ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question