“you can help me if you can tell me in plain english how to set up this monitor that I bought today can't hook up no matter what I tried.”
Answer This Question
1-1 of 1 Answer
Thank you for reaching us regarding LG Monitor. Here’s a simple guide to set up your LG 27MS550-B Monitor: 1. Connect the Monitor to Your PC • Use One Cable: Connect your monitor to your PC with one signal cable. The preferred order is DisplayPort → HDMI → DVI → RGB. Don’t use multiple cables at the same time to avoid issues. • Power Connection: Make sure the power cord is firmly connected to both the monitor and the wall outlet to prevent flickering or no display. 2. Check Input Settings • Select the Right Input: If the screen is blank after turning on, press the joystick at the bottom center of the monitor. Go to [Input] in the menu and choose the correct port you’re using. 3. Troubleshoot Display Issues • Check the Cable: Look for any damage to the signal cable. If it’s damaged, replace it with a new one. • Reconnect Your Devices: Unplug and then replug your external device (like your PC) to refresh the connection. • Reset Settings: If there’s still an issue, reset the monitor to factory settings by going to the main menu with the joystick, selecting [Settings], then [General], and [Reset to Initial Settings]. 4. Check Graphics Card Compatibility • Resolution Settings: Ensure your PC’s graphics card supports the monitor’s resolution (1920 x 1080). Right-click on your desktop, go to display settings, and check if the recommended resolution is available. You may need to update or replace your graphics card if it’s not. 5. Power Cycle the Monitor • Hard Reset: Disconnect all cables (including the power cable), hold the power button for 10 seconds, then reconnect everything and turn the monitor back on. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-27MS550-B.AUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Sorry, there was a problem. Please try again later.