“We installed our new refrigerator and there is solid ice in the bucket. But it won't drop into the bin and I'm wondering if something is supposed to be removed or what could be making it stick. Turning off and back on makes an odd noise but won't drop it.”
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Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
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