“I get reasonable sound and volume using only the TV speaker or only the sound bar. ATMOS requires both TV and sound bat but volume is terrible. at 100% you can barely hear it. That doesn't seem right to me.”
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It certainly sounds like there's an issue with the setup or configuration if you're experiencing significantly lower volume when using both your TV and soundbar in conjunction to utilize Dolby Atmos. Here are a few troubleshooting steps you might consider to resolve this issue: Check Your Connections: Make sure the HDMI cable is securely connected to both the TV and the soundbar. Use the HDMI ARC (Audio Return Channel) port on your TV if available, as this allows for better audio transmission, especially for advanced audio formats like Dolby Atmos. Configure Audio Settings: On your TV, ensure that the audio output setting is configured to use HDMI ARC or HDMI eARC (enhanced ARC) if available. This setting is crucial for transmitting Dolby Atmos signals to the soundbar. On your soundbar, ensure it is set to the correct input that corresponds to the ARC/eARC connection. TV Internal Speakers Off: Sometimes having both the TV speakers and the soundbar active can cause issues. Ensure the TV’s internal speakers are turned off in the audio settings menu. This directs all audio output to your soundbar, which is what you want for Atmos. Volume Levels: Check the individual volume levels on both your TV and the soundbar. Sometimes, one or the other might be set to a low volume, affecting overall output. Check for Firmware Updates: Both your TV and soundbar may need firmware updates. Manufacturers often release updates to fix bugs or improve functionality, including audio output capabilities. Dolby Atmos Source: Confirm that the content you are trying to watch is encoded with Dolby Atmos. Not all content supports Atmos, and if it’s not Atmos content, the soundbar might not process it as such. Reset Both Devices: If all else fails, try resetting both your TV and soundbar to their factory settings. This can sometimes resolve deeper issues with software or settings conflicts. If after trying these steps, you still experience issues, it may be helpful to contact the support teams for your TV and soundbar.
Sorry, there was a problem. Please try again later.Thank you for raising your concern regarding LG Soundbar (S80QY) model. The LG S80QY soundbar, in combination with the TV speaker, is designed to deliver an ATMOS experience. One possible reason for the low volume when using both the TV speaker and the soundbar for ATMOS content could be the audio settings. It's important to ensure that the TV and the soundbar are properly configured to output audio simultaneously and that the volume levels are balanced between the two devices. If problem still persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
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