“Hi. Just received this monitor two days ago. Connected to my MacBook Pro 16'' 2019 with the provided usb-c cable. it worked fine for few hours, but today, second time i tried to use it the usb-c connection doesn't work anymore. Any help ? thank you”

Asked by rob 4 years ago

1-2 of 2 Answers

I had the exact same issue with the exact same computer. My guess is that the monitor can't keep up with the power draw of the computer. It would be nice if they (LG) indicated anywhere what the charging capability of the monitor is over USB-C. Make sure you don't have the Macbook charger connected at the same time, that made mine go haywire.
Answered by Evan 4 years ago
Sorry, there was a problem. Please try again later.
Please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000 to verify. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane
Answered by LG Digital Customer Care 4 years ago
Sorry, there was a problem. Please try again later.