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  • QuestionIs the water filtered that goes to the ice maker?

    Asked by Jason.

    • Answer Yes, the water for the icemaker is filtered. ^Daphane

      Answered by LG Digital Customer Care

  • QuestionI turned the icemakers off while on vacation. Turned them back on afterwards but the icemaker in the door is not making ice. What could be wrong?

    Asked by GLock.

    • Answer How long has it been since you turned the In-Door ice maker for the ENERGY STAR® Qualified LG 27.1 cu. Ft. Side-By-Side InstaView® Refrigerator, Model # LRSOS2706S? Just as when the refrigerator is newly installed, the icemaker will not begin to operate until it reaches its operating temperature of 15°F (–9°C) or below. It will then begin operation automatically if the icemaker has been turned ON...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionHow can I register my new LG fridge for the warranty?

    Asked by Joanieb.

    • Answer Thank you for reaching us regarding LG Refrigerator (LRSOS2706S) model. To register your new refrigerator for warranty, follow these easy steps: Option 1: Using the LG ThinQ App 1. Make sure your refrigerator is plugged in and your Wi-Fi router is on. 2. Open the LG ThinQ app on your smartphone. 3. Tap the "+" sign to add a new device. 4. Follow the on-screen instructions to connect your refrigerator to Wi-Fi. 5. Once connected, go to the app's preference settings to register your refrigerator. Option 2: Online Registration at LG.com 1. Go to lg.com/us/my-lg/product-registration 2. Create an LG account or log in to your existing account. 3. Enter your refrigerator's product information. 4. Click "Register" to complete the process. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-LRSOS2706S.ASTCNA0. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

      Answered by LG Digital Customer Care

  • QuestionThe ice ball maker takes up freezer room. Is there an option to buy this unit without the ice ball maker?

    Asked by Pgut.

    • Answer Yes, you can disable this function and remove the ice ball tray from the freezer if you want. By the way, the ice ball look so cute.

      Answered by ThienN

  • QuestionDoes this refrigerator come with a water line?

    Asked by Me.

    • Answer No you have to buy it separately

      Answered by JulianaC

  • QuestionCan I adjust/lower the height from 70 1/2 to 70 inches? This is a deciding factor.Thx

    Asked by GP.

    • Answer Hey there. The Height to Top of Case in Inches is 69.88 and the Height to Top of Door in Inches is also, 69.88. The only way to adjust it or lower the height is by leveling the refrigerator by its legs on the bottom. Check our your owner's manual on page #20 that will explain more information regarding the leveling. Here from LG. ~Anthony

      Answered by LG Digital Customer Care

  • QuestionSide by side LG with door ice maker only. Why are ice cubes so small? Can you make them bigger?

    Asked by Cheryl.

    • Answer Yes. There are 2 ice size options and craft ice inside freezer

      Answered by BubbaGump

  • QuestionCan you make the water come out faster? Mine has been slow and the water filter is new.

    Asked by Mtb217.

    • Answer I was told by the installation tech having an RO system and using a water filter for the unit would cause the water pressure to decrease. He suggested not using the unit water filter to increase the water pressure for the water dispenser.

      Answered by Kcb718

  • Questionmy cabinet height is 69" and most refrigerators are 70" this one being 70 1/4 " can you please confirm if that is only the front part of the fridge ? based on the pics in the review the part in front is higher. what is height in back?

    Asked by height.

    • Answer Hello, here is what we have, Height to Top of Case 68 7/8" and Height to Top of Hinge 70 1/2".^Venette

      Answered by LG Digital Customer Care

  • QuestionDoes this dispense chilled or room temp water

    Asked by J.

    • Answer Yes, the water dispensed is cold. ^Daphane

      Answered by LG Digital Customer Care

  • QuestionThe space in height for refrigerator in my kitchen is 68 feet high 29 inches. The refrigerator of my choice is a bit longer in heights. Any idea?

    Asked by Nels.

    • Answer If is “68” feet you could fit at least 10 of them

      Answered by Yacura

  • QuestionIf I purchase a refrigerator will you take my old one away on delivery?

    Asked by Anonymous.

    • Answer Best Buy had a third party company to haul away my old appliances. You should check directly with the Best Buy team to confirm for your area.

      Answered by JayJay

  • QuestionAre the shelves adjustable?

    Asked by dt.

    • Answer Hello, there! Thank you for sharing your question to us about the LG Refrigerator (LRSOS2706S). Yes, the shelves in this refrigerator are adjustable, allowing you to customize the interior space to better fit tall or bulky items. You can reposition them along the provided tracks to maximize storage flexibility. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-36-in-wide-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-stainless-steel/JJ8VPZS938. For step‑by‑step guidance on adjusting or removing shelves, please refer to the owner’s manual. If you’d like additional support, please email us at lgdigitalcare@lg.sprinklrsupport.com — we’ll be glad to assist further. — Avril

      Answered by LG Digital Customer Care

  • QuestionCan the doors be removed to fit into the kitchen which has a clearance of 28.5 inches? Thank you.

    Asked by ThessN.

    • Answer The "Removing/Assembling Doors" instructions with illustrated diagrams for the Energy Star® Certified LG 36-in Wide 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice™ - Stainless Steel, Model # LRSOS2706S, can be found on page 13 in your owner's manual. The refrigerator has a depth of 32 1/8", so it will not fit through a 28.5" entryway if you remove the doors so you can move the refrigerator sideways through your entryway...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes it only have craft ice or other options like crushed ice

    Asked by SaraG.

    • Answer Hi, Sara! Thank you for sharing your question to us about the LG Refrigerator (LRSOS2706D). This model includes cubed ice, crushed ice, and Craft Ice, so you can switch between the standard dispenser selections or enjoy the slow‑melting round Craft Ice from the lower ice maker. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-36-in-wide-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-black-stainless-steel/JJ8VPZS9XV. If you ever notice the dispenser not switching modes, we recommend confirming the ice bin is fully seated and the dispenser panel is set to your preferred ice type so the unit can cycle properly. If you need any additional support, feel free to reach us at lgdigitalcare@lg.sprinklrsupport.com. — Avril

      Answered by LG Digital Customer Care

  • QuestionIs there an option to keep the black glass panel clear all the time?

    Asked by Pataco.

    • Answer Hello, Pataco! Thank you for sharing your question to us about the LG Refrigerator (LRSOS2706S). No, this model is designed so the panel stays opaque by default and becomes clear only when you knock twice—there isn’t a setting that keeps it transparent continuously. If the panel ever seems dimmer than expected, we recommend wiping it with a soft microfiber cloth and confirming the InstaView feature is enabled in the settings menu. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-36-in-wide-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-stainless-steel/JJ8VPZS938. For anything more detailed, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com and we’ll be glad to help. — Avril

      Answered by LG Digital Customer Care

  • QuestionDo the doors close automatically?

    Asked by Pataco.

    • Answer No, but it does chime when open too long..

      Answered by ShannaK

  • QuestionJust had LG dishwasher installed by BB. Install guy surprised us with on the spot fee of $190 to replace water valve to accept BB hose kit. Took guy 5 minutes to install $5.00 stainless valve. Can you tell us in advance of another $190 valve change fee?

    Asked by Pataco.

    • Answer Looked to me the two guys needed that $190 more than I do. Not worth my time to chase down a couple hundred bucks. However, Im not sure you answered my question. Let me rephrase it. Does the install fee or free install include cutting off the existing plastic valve and installing a stainless valve that will connect to the water line.

      Answered by Pataco

  • QuestionIt will fit in condo?

    Asked by Max.

    • Answer YOU need to measure the space available to see if it fits.

      Answered by shannak

  • QuestionAnyone have issues with the water dispenser flow being super super slow?

    Asked by aafdiablo.

    • Answer When the water dispenser flow for the ENERGY STAR® Qualified LG 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice™ - Stainless Steel, Model # LRSOS2706S, slows down; it is usually due to a clogged or partially clogged water filter. Even though the water filter is a 6-month water filter and should be changed approximately every 6 months, if it gets clogged with contaminants, it may have to be replaced before 6 months, and the slow-down in flow is an indication that the water filter needs to be changed. You can try removing the water filter and dispensing some water, and if the flow improves, the filter is clogged and will need to be replaced...^Ivan.

      Answered by LG Digital Customer Care