Questions & Answers

Q: QuestionWhat year model is the wke100hva

Asked 1 year ago by Anonymous.

• A:Answer Thank you for reaching us regarding LG WashTower. The LG WKE100HVA and WKEX200HBA models were released in 2021. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX200HBA.ABLEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionI just got my new unit 2 days ago and it is very loud when it spins and also shakes the whole unit. Is there anything wrong with the unit?

Asked 1 year ago by Sam.

• A:Answer Hi there, Sam. Thank you for reaching out about your new LG WKEX200HBA unit! It's concerning to hear that it's loud and shaking during the spin cycle. This could indicate an issue with the load distribution or installation. First, ensure that the washer is level by adjusting the feet to make sure it's stable. An unbalanced load can also cause excessive noise and shaking, so try redistributing the clothes evenly within the drum. If the problem persists after trying these steps, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you further. We appreciate your patience! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionFor the Dryer, how much energy do you save on Energy Saver compared to Normal on the Dry Mode setting? Does it use 3/4 the amount of energy? 1/2 the amount of energy? Thanks!

Asked 1 year ago by Mike.

• A:Answer Thank you for your answer! It sounds a little like 30% is for the dryer in general, so if the 30% is for the energy saver, then wouldn't the normal setting STILL be better than a regular dryer, since it's recycling the hot air, so that the comparison between the normal and energy saver settings is more like a 15% or 20% difference?

  Answered 1 year ago by Anonymous

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Q: QuestionCan I use a credit card reader to charge per wash?

Asked 1 year ago by Bigpaw.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi, there. Thank you for your interest with the LG WashTower model WKE100HWA. This model is intended for residential use only. If you are looking for a laundry appliance that can use a card reader to charge per wash, you can visit this link to check out our commercial laundry appliance: https://www.lg.com/us/business/commercial-laundry. ^Danee

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionCan this be connected to a sink for water input and output?

Asked 1 year ago by bbldog.

• A:Answer It could but it has a hot and cold inlet you would need to buy an adapter to seal the second inlet

  Answered 1 year ago by Kevinyru

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Q: QuestionWe are interested in purchasing this however have a question around the center control panel being for both the washer & the dryer. If there is an issue with the control panel, can it simply be replaced on its own as a separate part?

Asked 1 year ago by candiedwildflowers.

• A:Answer I believe so as this component appears to be detachable.

  Answered 1 year ago by Flow

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Q: QuestionI have a 31" Deep space with 5" to the left of my machine. Given this machine is 30 3/8" and if I vent it to the left, do I need any additional room in the back for the cords?

Asked 1 year ago by Dee.

• A:Answer Thank you for raising your concern regarding LG Front Load LG WashTower™ (WKE100HVA) model. The LG WKE100HVA WashTower requires a minimum clearance of 1" (2.5 cm) at the sides and 4" (10 cm) behind the appliance to ensure sufficient clearance for water inlet hoses, drain hose, and airflow. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionHow to remove detergent tray for cleaning

Asked 1 year ago by Stinkywasher.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Thank you for raising your concern regarding LG Front Load LG WashTower™ (WKEX200HGA) model. To clean the detergent tray in the LG WKEX200HGA washing machine, follow these simple steps: 1. Open the dispenser drawer and press the [PUSH] button while pulling it out. 2. Use a toothbrush and lukewarm water to clean the tray. 3. After cleaning, reassemble and reinsert the tray. 4. Make sure to remove any residue from the upper and lower parts of the recesses. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX200HGA.AGGEEUS. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionI need the doors to be opened opposite direction, which is left to right. Does this unit comes with a different door opening option?

Asked 1 year ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi there. Thank you for your question about the WKE100HWA dryer. This model typically comes with doors that open from right to left. However, many LG dryers, including this model, offer a reversible door feature that allows you to change the door opening direction to suit your needs. Please refer to the user manual for detailed instructions on how to reverse the door, or contact our support team for assistance. If you need further help or have additional questions, feel free to send us a private message on Social Media @LGUSSupport. We appreciate your inquiry! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionIs this dryer considered "ventless" or with a heat pump? It is going into a cond with no vent capabilities.

Asked 1 year ago by TM.

• A:Answer Hi there. Thank you for your question about the WKE100HVA dryer. This model is indeed a heat pump dryer, which means it operates without the need for external venting. Heat pump dryers are designed to be more energy-efficient and are ideal for installations in spaces without venting capabilities, as they recycle air and use a closed-loop system to dry your clothes. If you have any more questions or need further assistance with your setup, please send us a private message on Social Media @LGUSSupport, and we’ll be happy to help. We appreciate your inquiry! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionIs this electric dryer ventless?

Asked 1 year ago by Dorn.

• A:Answer Thank you for your interest in the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer (WKE100HVA) model. Yes, the LG WKE100HVA electric dryer is ventless. It utilizes a heat pump to recycle heated air and does not require a traditional external vent, making it suitable for installation in a variety of locations, including closets and under counters. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionDes this washer have a additional water option?

Asked 1 year ago by Wendy.

• A:Answer No

  Answered 1 year ago by TinaHVerified Purchase

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Q: QuestionWill the electric washer and gas dryer combination function properly in Japan?

Asked 1 year ago by Kenny.

• A:Answer Thank you for your interest in the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer (WKEX200HBA) model. The LG WKEX200HBA is a combination of an electric washer and an electric dryer. For use in Japan, where the standard voltage is 100V, it's important to ensure that the appliances are compatible with this voltage. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX200HBA.ABLEEUS. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWe're installing these on the second floor and the stairs are narrow with a tight turn. Can we separate the washer and dryer to get them up the stairs?

Asked 1 year ago by Meg.

• A:Answer Hi there, Meg. Thank you for your question regarding the installation of the WKE100HVA washer and dryer. Unfortunately, these units cannot be separated as they are designed as a combined unit. This means they need to be moved together, which might be challenging in narrow stairways with tight turns. We recommend measuring the dimensions of the units and the staircase to see if there are any possible solutions or angles for maneuvering them into place. If you need any further assistance or have more questions, please feel free to send us a private message on Social Media @LGUSSupport. We're here to help! Thank you for choosing LG! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionI just had this delivered and installed. This little foam tag on the lower part of the washer. Can't find any info in the book what it's for, do I remove it?

Asked 1 year ago by CCOTTON.

• A:Answer Thank you for your interest in the LG WKEX200HBA.ABLEEUS model. The little foam tag on the lower part of the LG WKEX200HBA washer is likely a shipping or transit material. It is safe to remove it before using the washer. The foam tag is not a functional part of the washer and is commonly used for shipping purposes to secure the drum during transit. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX200HBA.ABLEEUS. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionDoes the washer have a hand wash cycle? What exactly does the "download" cycle do?

Asked 1 year ago by Holly.

• A:Answer Thank you for your interest in the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer (WKE100HVA) model. The LG WKE100HVA washer does not have a specific hand wash cycle. The download cycle feature enables users to customize their washing experience based on their specific needs and the type of load they are washing. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionCan the dryer be vented out of the left side and what parts would I need to do so

Asked 1 year ago by JB.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer It has 3 available variants for the exhaust (back, left and right sides). You'll need 4 inch 90° elbow and extensions or flexible pipe

  Answered 1 year ago by IevgenRVerified Purchase

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Q: QuestionWhat parts will I need to add to side vent the dryer ?

Asked 1 year ago by JohnB.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Thank you for your interest in the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer (WKE100HWA) model. To add side venting to the LG WKE100HWA dryer, you will need a Dryer Side Vent Kit. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HWA.ABWEEUS. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionCan you open the washer after you have started it?

Asked 2 years ago by Princess.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer No

  Answered 1 year ago by DecoVerified Purchase

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