Questions & Answers
- Model:
- WKEX200HBA
- |
- SKU:
- 6420312
Q: QuestionDoes this washer and dryer combo have to be stacked? Or can each be free standing?
Asked by Brianne.
- A:Answer This washer and dryer is one piece, so cannot be unstacked.
Answered by Washcenter
Q: QuestionIf i have a NEW house being built, what are the best locations for connections? Should i put dryer vent hole in the bottom middle or sides and how high off the floor? Should i wire a 3 plug or 4 plug for dryer?This set up is different and more compact.
Asked by Robdingo.
- A:Answer I would see about having your dryer plug up higher, I needed a 10ft plug and it is a 4 prong that came with mine. (Comes standard with a 6ft one.) other stuff i believe is in the normal spots but definitely recommend the dryer plug to be up high.
Answered by SpaceSaver
Q: QuestionIs this one unit? what happens when one or the other part breaks? can you replace just the washer or the dryer section.
Asked by michelle.
- A:Answer It is one unit, both are repairable. The issue of if say after some years the washer fails beyond repair, you would need to replace the whole unit also usually applies with most any stacked pairs as it is recommended to stack only units designed to be stacked with each other. Otherwise, stacking could cause damage and/or void warranties. After a few years, would you be able to find the exact washer model? Would you even want the same old model just to match it with your old dryer?
Answered by dcwctf
Q: QuestionI noticed the doors are left hinged Can they be reversed to right hinged?
Asked by Steve.
- A:Answer No, neither door is reversible.
Answered by dcwctf
Q: QuestionWhere do I get the side venting kit? I have a unit being delivered Saturday.
Asked by Donny.
- A:Answer I bought a side vent kit from Amazon, the OEM recommended 3911EZ9131X. Tried to buy direct from LG but their third party supplier had a backlog at the time.
Answered by June
Q: QuestionCan Earth Breeze washer sheets be used?
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Hello there. Thank you for reaching out to us. We understand your inquiry regarding the use of detergent sheets in the LG WashTower™ (Model # WKEX200HBA). To answer your question, yes, you can use Earth Breeze or similar laundry detergent sheets with this washer. However, it is important to place the sheet directly into the drum with your laundry before starting the cycle. Please do not place the sheets in the sliding detergent dispenser drawer, as that component is designed specifically for liquid or powder additives. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs this Stackable Washer & Dryer ADA compliant?
Asked by JohnnyC.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer The Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKE100HWA, is NOT ADA Compliant...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionIs dept. 30" with considering 4" on the back for vent ?
Asked by Addie.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer The Energy Star® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKE100HWA, has a depth of 30 3/8", and the recommended installation clearance for the back to ensure sufficient clearance for water inlet hoses, drain hose and airflow is a minimum of 4". Be sure to allow for wall, door, or floor moldings that may increase the required clearances...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionDo the ship as one unit, or two units for the use of move? thank you!
Asked by Dennis.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer It is a solid single unit
Answered by GlynnM
Q: QuestionIs there an option to add more water or a deeper wash level
Asked by Sue.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer The Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - Graphite Steel, Model # WKE100HVA, does not have a Deep Fill option that can be activated by pressing the Deep Fill button, which adds additional water to the wash cycle, typically up to 3 gallons, or LG's Water Plus option which is designed to add extra water to the wash cycle, and is activated by pressing the Water Plus button during the wash cycle, and it becomes the default option for the wash cycle. However, it does not function when the washer reaches its maximum water level...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionWhat height is center of dryer vent and is ut centered in back
Asked by Murph.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Measured from the floor to the center of the vent duct on the Energy Star® Qualified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKE100HWA, the vent duct has a height of 41 11/32" from the floor. How much you adjust the leveling legs on the unit will affect the height. If you are standing behind the unit, the vent duct is 12 3/4" from the left and 14 1/4" from the right side (all measurements are to the center of the vent duct)...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionCan The LG Model # WKE100HVA be vented through the ceiling?
Asked by Norma.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Venting for the Energy Star® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKE100HVA, must conform to your local building codes. Please check your local building codes or consult your local building inspector is you can vent the dryer through your ceiling. If local codes permit it, a dryer can be vented through a ceiling. This method is particularly useful in homes where wall venting is not feasible. Ceiling venting can be less obtrusive and contribute to a cleaner, more streamlined look in the laundry area. It can also improve airflow and reduce the distance that lint and hot air need to travel, enhancing the efficiency of the dryer. Additionally, ceiling venting can be a safer alternative to exterior wall installation, especially in multi-story buildings or when exterior wall venting is impractical. Proper installation of a dryer vent through the ceiling requires careful planning and execution to ensure safety and efficiency...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionCan the dryer be vented on the left side?
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer As with LG Standalone electric dryers, the dryer for the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - Graphite Steel, Model # WKE100HVA, can be vented to the right or to the left. You will need to order the LG Side Venting Kit, Part # 3911EZ9131X that contains the necessary duct components to change the duct location from LGParts.com is you want to vent the dryer to the left...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionDoes the washer plug into the dryer?
Asked by Maria.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer The washer on the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKE100HWA, does not plug into the dryer. The washer is equipped with a power cord whose plug must be plugged into a 120 V, 60 Hz 3-wire grounding receptacle. The dryer has has its own terminal block that must be connected to a separate 240 VAC, 60-Hertz, single-phase circuit, fused at 30 amperes (the circuit must be fused on both sides of the line). The power cord (pigtail) connection between the wall receptacle and the dryer terminal block IS NOT supplied with the dryer and will have to be purchased separately. The type of pigtail and gauge of wire must conform to your local codes, or in their absence, with the latest edition of the National Electrical Code, ANSI/NFPA 70. You must contact a qualified electrician to check your home’s wiring and fuses to ensure that your home has adequate electrical power to operate the dryer. Depending on what your local codes dictate, you can use a 30-amp, 240-volt, 3-wire, or 4-wire, UL-listed power cord with #10 AWG-minimum copper conductor and closed loop or forked terminals with upturned ends for the dryer. A 3-wire connection is NOT permitted on new construction after January 1, 1996, and a 4-wire connection is required for new branch-circuit installations where grounding through the neutral conductor is prohibited, and in areas where local codes prohibit grounding through the neutral conductor...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionThe drain at the bottom of the washer that drains the door is challenging to reach, open and drain. Is it possible to safely put the laundry tower on a wooden elevated platform? Elevating the unit 2 inches would make the drain emptying easier.
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green
- A:Answer The instructions in the owner's manual for the ENERGY STAR® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - Nature Green, Model # WKEX200HGA, advise to "Never install the appliance on a platform or weakly supported structure." Regrettably, we cannot advise you on installing the unit in a manner that is not in congruence with the instructions provided in the manual so installing the unit on a platform to raise it 2 inches will be at your discretion. If you decide to install the unit on a platform, to minimize noise and vibration during the spin cycle, you will need to ensure that the unit is installed on a level, solidly constructed platform capable of supporting the appliance without flexing or bouncing...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionMy washing machine turns and functions. My dryer will not turn on (no power) I had it professionally installed.
Asked by MichaelL.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hello there, MichaelL. We understand your inquiry about your LG WashTower WKE100HVA dryer not turning on, especially after a professional installation. We understand your inquiry, and this is certainly not the experience we want for you. Since the washer is functioning, it confirms that the unit is receiving power. When a dryer does not turn on, the most common causes are a power issue specific to the dryer's circuit or a safety feature that is preventing it from starting. Here is a troubleshooting step you can try: Check the circuit breaker: Electric dryers use two circuit breakers, while gas units use one. Confirm both breakers for the dryer are in the "on" position. If they are not, you can try turning them off for 5 seconds and then back on. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/6451030.p?skuId=6451030 If the issue persists, we would like to assist you further. Please send us a private message on Social Media @LGUSSupport with your model and serial number. Our team will be more than happy to explore a possible solution. We appreciate your patience. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWhat is the washing time? Is it 68 min, 2hrs, 3 hrs? Also, what is the drying time? 1 hrs, 2 hrs?
Asked by Sandy.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Hello there, Sandy. Thank you for sharing your experience with us. We understand your inquiry regarding the cycle times for the LG WashTower, model # WKE100HWA. We understand that knowing the precise duration of a wash and dry cycle is important. The washing and drying times for this unit can vary based on the cycle selected, load size, and soil level. For example, a "Speed Wash" cycle can get a small, lightly soiled load done in as little as 15 minutes. The dryer's "Sensor Dry" feature automatically adjusts the time based on the moisture in the load, which can help save energy and prevent over-drying. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/6451042.p?skuId=6451042 We appreciate your patience. —Renzo
Answered by LG Digital Customer Care

Q: Questionif either the individual washer or the dryer unit needs service, can the failed unit be readily separated?
Asked by Martin.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer No
Answered by Anonymous
Q: QuestionDoes this have a cleaning feature that keeps the washer from smelling?
Asked by Vgcampbell1122.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer The ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKE100HWA, has a Tub Clean cycle that should be run monthly to remove residue and prevent odors that may build up in the drum over time leading to mildew or a musty odor. You can run the cycle more often under heavy use conditions or if odor is already present. If mildew or musty smells already exists, you can run this cycle once a week for three consecutive weeks...^Ivan.
Answered by LG Digital Customer Care

Q: QuestionHow to disassemble to transport?
Asked by MO123.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Please refer to the explicit 'Disassembly' instructions with illustrated diagrams on page 30 in the Appendix of your owner's manual for the ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer WKE100HVA...^Ivan.
Answered by LG Digital Customer Care

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