Questions & Answers

Q: QuestionHow hard would it be to get the washer/dryer up 2 flights of stairs? The stairs have two landings so its not a straight shot up. The previous owners had full size washer/dryers but they were separate units. Thanks.

Asked 5 years ago by PoorCustomerService.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer I would say it would take really careful planning. It can be moved including up stairs on a hand truck--by someone strong and with experience. It is heavy and tall. You would need to measure to be sure the height can be accommodated by the ceilings over the stairs, and the space on the landings to make the turns. It would probably be best to move it while still in the box, but check the measurements of the box, even bigger than the machine. It's possible to disassemble the unit so you could move the washer/dryer parts separately and then reassemble. Instructions here, page 29: https://files.bbystatic.com/JOdxUxU50kGEyhcIbToRwQ%3D%3D/Installation%2BGuide

  Answered 5 years ago by dcwctf

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Q: QuestionHow difficult is it to self-install? Not worried about the electrical and water connections, but if the unit comes already stacked, it will be difficult for my wife and I to move it due to the combined weight. Or does it come in separate boxes?

Asked 5 years ago by BenR.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer I did my own install, replaced 12 year old wash tower so every thing was there. I have tile floor were unit sits and just used felt gliders on the feet, was easy to push around. Unit comes as one piece, but you can separate them if needed to install a side vent for the dryer. Comes with a wrench to remove shipping bolts and adjust feet to level unit and keep it from rocking. Mine was an easy job with a little help from my wife to watch the blind side.

  Answered 5 years ago by LGwashtower

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Q: QuestionIs there a rated decibels range?

Asked 5 years ago by Forest.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer This unit features LoDecibel™ Quiet Operation which, we do not have an exact decibel number, but it is comparable to the same decibel as library noise which on average is around 40 decibels. This number can vary due to the installation as well as the home acoustics. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the main difference between the 100 series and the 200 series

Asked 4 years ago by Judge.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer The difference between the models are dryer option for steam with the 200 series, it also features TurboWash™ 360 Technology and SenseClean™ System. SenseClean™ System automatically sets the water level and wash time based on the weight and size of each load for optimal washing care. LG's TurboWash™ 360 technology is a technology that allows you to power-clean big loads of laundry in less than 30 minutes. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan the doors be configured for either right or left opening?

Asked 5 years ago by MB.

• A:Answer No, the doors are not reversible. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionHow often does the drain pump filter need to be changed? How much does this repair usually cost?

Asked 3 years ago by KevPDX.

• A:Answer Drain filter is a screw in canister accessible by the bottom front door in the left corner of the washer. There is also a small drzin hose with plug as well. You simply drain the water into a small container via the hose (I do this after every 1 to 2 loads) and then unscrew the drain fliter, rinse with water and clean, and screw back on. Only takes a few minutes to do. No repair.

  Answered 3 years ago by Washman

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Q: Questiondo i need to purchase an LG stacking kit? or is it supplied?

Asked 4 years ago by b1965p.

• A:Answer Everything comes with this machine. No extra stacking parts are necessary to buy.

  Answered 4 years ago by SunshineJoy

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Q: QuestionWhat is the noise level of the washing machine?

Asked 4 years ago by NoseyNeighbor.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer It's very quiet to my surprise. My previous one was very noisy. The other day, I had to check on WashTower to see if I turned it on bc it was so quiet.

  Answered 4 years ago by Annie7K

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Q: QuestionDoes the washer accommodate two queen-size sheets and four pillowcases in one load? Thank you!

Asked 5 years ago by MELP.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer It can easily accommodate two queen-sized sheets & four pillowcases, along with several full sized towels + more. While not the absolute largest washer available, it is quite large. I have yet to run a load at full capacity. Even for all but the largest families, I'd say most would seldom have enough laundry of a particular type to fill it to capacity, unless you are willing to mix light colors with dark.

  Answered 5 years ago by dcwctf

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Q: QuestionCan the dryer be vented out the right side of the dryer?

Asked 4 years ago by Tibert.

• A:Answer Hello, yes it can be.^Venette

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionI have heard there are issues with the washer not draining water during the spin cycle; then taking longer to dry because of that excessive water. What is your experience?

Asked 4 years ago by rental.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer I’ve only had my unit a short time but the very first load I did was spun so dry I had to question if I even needed to put them in the dryer because they could have air dried in a few minutes. It was a small load but upon investigation I realized that I had chosen to use the highest level of spin available on the unit; there are multiple levels to choose from.

  Answered 4 years ago by DaveVerified Purchase

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Q: QuestionDoes liquid detergent or pods work best with this unit?

Asked 5 years ago by Jesika.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer We’ve only used HE liquids with it but it does work great with them, much better than the Samsung we replaced.

  Answered 5 years ago by TerryVerified Purchase

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Q: Questionwhat is the power plug for dryer? like the big fat round kind or average plug?

Asked 5 years ago by Rageone.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer You have to purchase a power cord separately. Newer construction has a 4 prong plug but if you have a 3 prong then that will work. The installation book shows you how to install either one. If your outlet is near the floor I highly recommend getting a 10 foot cord. I had a 6 foot cord and I could not plug it in.

  Answered 5 years ago by David

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Q: Questioncan I wash a king size comforter in this machine ?

Asked 4 years ago by Jeff.

• A:Answer Yes, just like laundry mat machine

  Answered 4 years ago by PapaVerified Purchase

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Q: QuestionWhat is the difference between this model, Model:WKE200HWA, and Model:WKE100HWA . Do they have different features? Or a different warranty?

Asked 4 years ago by Sasha.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer The difference between the two models are that model WKE200HWA features steam. The dryer options are Wrinkle Care, TurboSteam™, Reduce Static, Energy Saver, Steam Fresh*, Drum Light*, Child Lock*, Signal*, Wi-Fi*/Remote Start*. Please see the link for a side by side comparison of specifications for both models, https://www.lg.com/us/compare?bizType=B2C. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan you use laundry soap pods in the washer?

Asked 4 years ago by Washrinserepeat.

• A:Answer Yes! A great question. In fact I contacted LG at their website to ask that very question before I purchased. They said yes. I also use the solid bleach pods. I put both IN THE DRUM AND NOT IN THE DISPENSER. LG instructs, do not use pods in the dispenser! Also, LG advises use only one HE pod per load! I have used two pods for big loads, but I take care to have 2-3 extra rinses! You don't want the soap to clog the drains. Similarly, I use only one solid bleach pod. I have had only small loads of white clothes. Again, if I thought a load needed 2 bleach pods I would activate more than one rinse! Finally, for loads of colored clothes I do put a capful of color safe stain remover directly into the drum, NOT IN THE BLEACH DISPENSER.

  Answered 4 years ago by MkeBestBuyCustomer

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Q: Questionthe washer and the dryer each has 6 cycles, including "Downloaded" - meaning? Also, LG lists "Options and programs" including "WASHER: TurboWash®, Steam, Extra Rinse, Pre-wash, Sanitary*,... What do they mean? Are those options downloadable?

Asked 5 years ago by Honolulu15.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer "Downloaded" cycles refers to cycles available online that can be downloaded to your machine. Once you use this capability the Rinse & Spin default available by using the "Downloaded" button on the control panel will be replaced by whatever cycle you choose to download. Also, additional cycles are available if you use LG's ThinQ app on your smartphone. A list of cycles is available there. Choose one and select "send to machine" and it will be instantly loaded on your machine, ready to go. The "Options", such as TurboWash, Steam, Extra Rinse, etc. are available via buttons on the control panel to allow you to make changes/additions to the cycle you select. You can also change water temperature, spin speed, soil level from what the cycle selected suggests, if you want. Bottom line, the machine has a nice list of cycles that work very well, but you also have the option to make changes if you want.

  Answered 5 years ago by dcwctf

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Q: QuestionIs the 'Graphite Steel' a plastic finish with a metal appearance, or actually metal?

Asked 4 years ago by Wallace.

• A:Answer It is real metal. The wahtower is a great inovation. Worth every penny.

  Answered 4 years ago by BoboVerified Purchase

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Q: QuestionCan you use both the washer and dryer at the same time? For example, do a load of wash and put it in the dryer, then while the dryer is running start another load of wash.

Asked 4 years ago by CJ12.

• A:Answer Yes, the wash and dryer can be used at the same time in the manner described. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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