Questions & Answers
- Model:
- WKE100HVA
- |
- SKU:
- 6451030
Q: QuestionHow wide do the doors open? More than 90 degrees? Maybe 180??
Asked by Pop.
- A:Answer The door open approximately 120 degrees. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionDoes this washer and dryer combo have to be stacked? Or can each be free standing?
Asked by Brianne.
- A:Answer This washer and dryer is one piece, so cannot be unstacked.
Answered by Washcenter
Q: QuestionIf i have a NEW house being built, what are the best locations for connections? Should i put dryer vent hole in the bottom middle or sides and how high off the floor? Should i wire a 3 plug or 4 plug for dryer?This set up is different and more compact.
Asked by Robdingo.
- A:Answer I would see about having your dryer plug up higher, I needed a 10ft plug and it is a 4 prong that came with mine. (Comes standard with a 6ft one.) other stuff i believe is in the normal spots but definitely recommend the dryer plug to be up high.
Answered by SpaceSaver
Q: QuestionIs this one unit? what happens when one or the other part breaks? can you replace just the washer or the dryer section.
Asked by michelle.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer It is one unit, both are repairable. The issue of if say after some years the washer fails beyond repair, you would need to replace the whole unit also usually applies with most any stacked pairs as it is recommended to stack only units designed to be stacked with each other. Otherwise, stacking could cause damage and/or void warranties. After a few years, would you be able to find the exact washer model? Would you even want the same old model just to match it with your old dryer?
Answered by dcwctf
Q: QuestionI noticed the doors are left hinged Can they be reversed to right hinged?
Asked by Steve.
- A:Answer No, neither door is reversible.
Answered by dcwctf
Q: QuestionWhere do I get the side venting kit? I have a unit being delivered Saturday.
Asked by Donny.
- A:Answer I bought a side vent kit from Amazon, the OEM recommended 3911EZ9131X. Tried to buy direct from LG but their third party supplier had a backlog at the time.
Answered by June
Q: QuestionDoes it have a heat pump system for the dryer?
Asked by Manny.
- A:Answer The dryer for the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower® with Steam and Built-In Intelligence - Graphite Steel Model: WKE100HVA does not use HeatPump™ technology. If you are interested in an LG WashTower™ unit that features HeatPump™ technology for the dryer, you can review Models # WKHC252HBA or Model # WKHC152HWA...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionHi, What size or model LG Pedestal can you use with this, in order to limit being bent over the controls.
Asked by FLPaintman.
- A:Answer Hello, there! Thank you for sharing your question with us about the LG WashTower (WKEX200HBA). No, this model is not compatible with any LG laundry pedestal. All LG pedestals are designed for separate 27-inch washers and dryers, and the WashTower is a single integrated unit, so it cannot be mounted on top of a pedestal to raise the controls. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/J7G564PZRS. If you’d like help exploring setup options for your space, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. — Avril
Answered by LG Digital Customer Care
Q: QuestionDo I need to buy 110 volt power cord for the washer?
Asked by GeorgeJ.
- A:Answer Just as with standalone washers, regardless of brand or manufacturer, you do not need to purchase a 110-120 V power cord for the washer on the Energy Star® Qualified 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - Graphite Steel, Model # WKE100HVA.It comes factory-equipped with an attached power cord that is ready to be plugged into a standard 120V, 15-Amp wall outlet. The dryer, on the other hand, requires a separate 3-prong or 4-prong 240V power cord depending on your home's wall receptacle, which must be purchased separately...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionHow do I get to clean and dry tub and rubber gasket after wash cycle?
Asked by Veryhappygrandson.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Hello, Baxterpab! Thank you for sharing your question to us about the LG Washer (WKE100HWA). We appreciate your interest in keeping the washer/dryer combo clean and fresh after use. To clean and dry the tub and rubber gasket after a wash cycle, follow these steps: • Run Tub Clean cycle: Use the built‑in Tub Clean option periodically to remove residue and odors. • Wipe gasket: After each wash, carefully wipe the door gasket with a dry cloth to remove moisture, lint, and detergent buildup. • Leave door open: • Keep the door slightly ajar after cycles to allow air circulation and prevent mold or mildew. • Check drain filter: Regularly clean the drain pump filter to avoid water retention that can cause odor. • Use mild cleaner: If residue builds up, gently clean the gasket with a soft cloth and a mild detergent solution. For reference, you can check this link: https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-tub-of-your-lg-washing-machine--20150635948425?srsltid=AfmBOooqWomBCkhqvNklOeagAF-JpO_Q-OchBsDJrsXk6KVR2jUceyPY. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP. This routine will help keep the tub and gasket dry, fresh, and free from odor or mold. For further assistance or confirmation tailored to your specific installation, please email us at lgdigitalcare@lg.sprinklrsupport.com and we’ll be glad to help. — Avril
Answered by LG Digital Customer Care
Q: QuestionIs Installation included?
Asked by 4reKnickers.
- A:Answer Yes it is. However it is standard equipment. If you need something like a specialty dryer vent (i.e a flat one to make flush with the wall etc) you would need to provide that.
Answered by Daniel
Q: QuestionWhat size LG pedestal would work with this stacked set?
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Our set sits on the floor in a dedicated washer/dryer closet
Answered by Nats
Q: QuestionCan this model be installed side by side and not stacked?
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Neither the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKE100HWA, nor any of our WashTower™ units can be separated to use as side-by-side units. WashTower™ units will only work as stacked units...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionIf needed, what company provides repair services in the Norfolk Virginia area?
Asked by Clark.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer If you are looking for an LG Authorized Service Center in Norfolk, Virginia, that can repair the Energy Star® Certified LG LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White, Model # WKE100HWA, you can contact our Customer Support on social media (Twitter, Facebook, Instagram, YouTube), using our handle @LGUSSUPPORT, or you can visit our site at https://www.lg.com/us/support/find-service-center and enter your ZIP code and the product in the appropriate field...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionHow many outlets do you need for this washer and dryer? Is it just one cord to plug in and what type socket?
Asked by Molly.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer You need two outlets for the Energy Star® Certified LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White Model # WKE100HWA. You need one for the washer, which requires a standard 120 V, 15-Amp grounded outlet for the power cord and plug that are attached to the unit, and a dryer outlet that requires a 240 V, 30-Amp heavy-duty outlet. The dryer will need a 3-prong (NEMA 10-30R) or 4-prong cord (NEMA 14-30R) purchased separately, as the manufacturer does not include one with the machine. The 3-prong 240 V dryer outlet, NEMA 10-30R, is a 3-wire, 125/250 V, 30-ampere configuration commonly found in homes built before 1996. While NEMA 10-30 receptacles and cords can still be found in older homes, the National Electrical Code (NEC) has mandated 4-prong outlets (NEMA 14-30) for all new dryer installations since 1996. Existing 3-prong (NEMA 10-30) dryer outlets are legally grandfathered under the National Electrical Code (NEC). You are not legally forced to upgrade your outlet simply because the code changed, and you can continue using your current outlet safely as long as the wiring remains undamaged. The grandfathered exemption is immediately voided, and you must run a new 4-wire circuit to a NEMA 14-30 outlet if you move the receptacle to another wall or room during a renovation or if you replace damaged structural wiring between the electrical panel and the outlet, or build an addition or new home...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionAre the doors switchable. Currently hinges are on the left. Can it be changed to a right side hinge on both washer and dryer?
Asked by Doors.
- A:Answer Hello, there! Thank you for sharing your question to us about the LG WashTower (WKE100HVA). No, the washer and dryer doors on this model are not switchable — the hinges are fixed on the left side and cannot be reversed to the right. This design ensures proper sealing, alignment, and integration between the stacked washer and dryer units. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2. For guidance on alternative options or installation planning, please email us at lgdigitalcare@lg.sprinklrsupport.com and we’ll be glad to assist. — Avril
Answered by LG Digital Customer Care
Q: QuestionCan the washer and dryer be free standing and not stacked?
Asked by dt.
- A:Answer I’m not sure since my intention was to stack the units. They are working great.
Answered by Mickey
Q: QuestionIf one unit breaks does the whole tower needs to be replaced
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer When necessary, the Energy Star® Qualified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKEX200HWA, can be separated for servicing or if either the dryer or the washer needs to be replaced...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionIs there an official decible level for the washing machine?
Asked by Greatupgrade.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Hello, Hank! Thank you for sharing your question to us about the LG WashTower (WKE100HWA). This unit features LoDecibel Quiet Operation, allowing both the washer and dryer to run smoothly without disrupting your daily routine. The system typically operates between 40 dB and 52 dB, which is often compared to the gentle sound of a quiet library or light rainfall. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP. If you’d like help exploring more features, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. — Avril
Answered by LG Digital Customer Care
Q: Questioncan the dryer be vented to outside?
Asked by Greatupgrade.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Hello, Hank! Thank you for sharing your question to us about the LG WashTower (WKE100HWA). This model’s electric dryer is indeed a vented design. It must be connected to an exterior vent so it can properly move moisture, heat, and lint outdoors. The unit supports 3‑way venting, giving you flexibility to route the exhaust through the rear, left, or right side depending on your space. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP. If you’d like help planning the installation, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. — Avril
Answered by LG Digital Customer Care





























































