A:AnswerHi there! It sounds like you've already tried some effective troubleshooting steps for your LG WKE100HVA washer. Since the dryer is functioning and the power supply seems fine, the issue might be specific to the washer. Here are a few additional steps you can take: Check that the washer door is securely closed and latched, as the washer won’t start if the door is not properly locked. Inspect the control panel for any visible signs of damage or issues; sometimes, a reset of the control panel might be needed. Also, double-check all connections and cables to ensure they are properly secured and not damaged. Look for any error codes on the display (if applicable), as these codes can provide specific information about what might be wrong. If these steps don’t resolve the issue, it may be best to contact a professional technician for further diagnosis and repair. For more detailed assistance, please send us a private message on Social Media @LGUSSupport. Our team will be happy to help you further. We appreciate your patience and hope to get your washer back in working order soon! —Renzo
A:AnswerHello, Bailey. Thank you for your question about the LG WKE100HVA WashTower. It's important to ensure proper spacing and ventilation when installing stackable washers and dryers next to other appliances like water heaters.
While it's generally recommended to maintain adequate clearance and ventilation around appliances for safety and efficiency, the specific installation requirements may vary based on local building codes and manufacturer guidelines.
We recommend consulting with a qualified installer or contacting our customer support team directly for personalized guidance on the best placement options for your LG WashTower.
If you have any more questions or need further assistance, please send us a private message on our social media platform via @LGUSSupport, and our team will be happy to assist you. We appreciate your interest in LG products. ^Sam
A:AnswerThank you for reaching us regarding LG WashTower. Yes, LG does offer a matching pedestal with storage for the WKE100HVA WashTower. The LG WDP5W pedestal is designed specifically for this single unit washer-dryer combo. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
A:AnswerHello there! Thank you for your inquiry about the WKE100HWA dryer. Yes, this model features a steam function designed to help remove wrinkles and refresh your clothes. The steam feature is excellent for revitalizing garments without a full wash cycle, making it a convenient option for busy lifestyles.
If you have any further questions or need assistance with using this feature, please feel free to send us a private message on Social Media @LGUSSupport. We’re here to help! Thank you for reaching out! —Avril
A:AnswerHi, Rose. The LG WKE100HWA single-unit front-load WashTower cannot be used with a pedestal. The pedestals are designed for certain washer and dryer models, but not the WashTower. -Charles
A:AnswerThank you for your interest in the LG WashTower. Yes, the LG WKE100HWA WashTower arrives in two separate pieces that are then stacked together during installation. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HWA.ABWEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
A:AnswerThank you for reaching us regarding LG WashTower. No, a king size comforter will not fit in the LG WKE100HVA washer and dryer. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
A:AnswerHello. We appreciate your question. Please take a look at the link below to purchase the seal for the washer WKEX200HWA. Please know that the part number is MDS66290824. If you have any more questions, please contact us on social media @LGUSSupport • https://lgparts.com/products/mds66290824?_pos=1&_sid=398d2b258&_ss=r. ^Con
A:AnswerHello there! Thank you for your question about the LG WKE100HWA washer and dryer. Best Buy does offer a haul-away service for old appliances. For a fee, they can remove and take away your old washer and dryer during the delivery of your new units. It’s best to check with the specific store or during the purchase process to confirm the availability of this service.
If you have more questions or need further assistance, please send us a private message on Social Media @LGUSSupport. We’re here to help!
—Avril
A:AnswerThank you for your interest in the LG WashTower. The LG WashTower WKE100HWA requires a single 240V, 60Hz, 30A electrical outlet. It has a 4-prong plug. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HWA.ABLEEUS. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
A:AnswerHi there. Thank you for sharing your experience with us. We understand that the requirement to use semi-rigid ductwork with your WKE100HWA washer/dryer unit has caused some confusion. Your feedback is important, and we'd like to assist you further.
Semi-rigid ductwork is recommended because it provides better airflow, is less likely to become crushed or kinked, and reduces the risk of lint buildup, which can be a fire hazard. Flexible ductwork, on the other hand, can easily become bent or crushed, leading to airflow restrictions and potential safety issues. The installer’s insistence on using an adapter for the transition from flexible to semi-rigid ductwork ensures that the system meets safety standards and operates efficiently.
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. We appreciate your patience.
—Renzo
A:AnswerHi there. Thank you for reaching out. We understand that you’re considering whether your stackable washer and dryer combo, model WKEX200HBA, can be positioned side by side instead of stacked.
The WKEX200HBA is designed to be stackable for space-saving purposes, but it can be arranged side by side if you prefer. Here are some general steps to ensure proper setup:
Check Dimensions: Ensure you have enough space in your laundry area for both units side by side. Measure the dimensions of the washer and dryer to confirm they will fit.
Adjust Venting and Plumbing: When positioning them side by side, you’ll need to ensure that the venting and plumbing are adjusted accordingly. This may involve relocating or extending hoses and vents.
Install a Spacer: If you were previously using a stacking kit, you might need to use a spacer or adjust the installation to ensure proper airflow and functionality when the units are side by side.
If you have any concerns or need assistance with the setup, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience. —Renzo
A:AnswerThank you for reaching us regarding LG WashTower. No, to use the LG WKEX200HBA WashTower, you need to install it properly. It must be connected to both water and electricity before you can start washing. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX200HBA.ABLEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
A:AnswerHi, there. Great question! The LG Wash Tower (WKE100HWA) model is similar to a stacked washer and dryer set, where if one component fails, the whole unit must be replaced since the washer and dryer are integrated and not designed to be replaced individually. For more questions and concern, please reach out to us on social media @LGUSSupport. ^Juvy
A:AnswerThank you for your interest in the LG WashTower. The doors on the LG WKE100HVA stackable laundry center can be switched so that they open on the same side. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Cris
