Questions & Answers

Q: QuestionHow to remove detergent tray for cleaning

Asked 2 years ago by Stinkywasher.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Thank you for raising your concern regarding LG Front Load LG WashTower™ (WKEX200HGA) model. To clean the detergent tray in the LG WKEX200HGA washing machine, follow these simple steps: 1. Open the dispenser drawer and press the [PUSH] button while pulling it out. 2. Use a toothbrush and lukewarm water to clean the tray. 3. After cleaning, reassemble and reinsert the tray. 4. Make sure to remove any residue from the upper and lower parts of the recesses. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX200HGA.AGGEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionI need the doors to be opened opposite direction, which is left to right. Does this unit comes with a different door opening option?

Asked 2 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi there. Thank you for your question about the WKE100HWA dryer. This model typically comes with doors that open from right to left. However, many LG dryers, including this model, offer a reversible door feature that allows you to change the door opening direction to suit your needs. Please refer to the user manual for detailed instructions on how to reverse the door, or contact our support team for assistance. If you need further help or have additional questions, feel free to send us a private message on Social Media @LGUSSupport. We appreciate your inquiry! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionIs this dryer considered "ventless" or with a heat pump? It is going into a cond with no vent capabilities.

Asked 2 years ago by TM.

• A:Answer Hi there. Thank you for your question about the WKE100HVA dryer. This model is indeed a heat pump dryer, which means it operates without the need for external venting. Heat pump dryers are designed to be more energy-efficient and are ideal for installations in spaces without venting capabilities, as they recycle air and use a closed-loop system to dry your clothes. If you have any more questions or need further assistance with your setup, please send us a private message on Social Media @LGUSSupport, and we’ll be happy to help. We appreciate your inquiry! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionIs this electric dryer ventless?

Asked 2 years ago by Dorn.

• A:Answer Thank you for your interest in the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer (WKE100HVA) model. Yes, the LG WKE100HVA electric dryer is ventless. It utilizes a heat pump to recycle heated air and does not require a traditional external vent, making it suitable for installation in a variety of locations, including closets and under counters. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDes this washer have a additional water option?

Asked 2 years ago by Wendy.

• A:Answer No

  Answered 2 years ago by TinaHVerified Purchase

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Q: QuestionWill the electric washer and gas dryer combination function properly in Japan?

Asked 2 years ago by Kenny.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Thank you for your interest in the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer (WKEX200HBA) model. The LG WKEX200HBA is a combination of an electric washer and an electric dryer. For use in Japan, where the standard voltage is 100V, it's important to ensure that the appliances are compatible with this voltage. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX200HBA.ABLEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWe're installing these on the second floor and the stairs are narrow with a tight turn. Can we separate the washer and dryer to get them up the stairs?

Asked 2 years ago by Meg.

• A:Answer Hi there, Meg. Thank you for your question regarding the installation of the WKE100HVA washer and dryer. Unfortunately, these units cannot be separated as they are designed as a combined unit. This means they need to be moved together, which might be challenging in narrow stairways with tight turns. We recommend measuring the dimensions of the units and the staircase to see if there are any possible solutions or angles for maneuvering them into place. If you need any further assistance or have more questions, please feel free to send us a private message on Social Media @LGUSSupport. We're here to help! Thank you for choosing LG! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionI just had this delivered and installed. This little foam tag on the lower part of the washer. Can't find any info in the book what it's for, do I remove it?

Asked 2 years ago by CCOTTON.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Thank you for your interest in the LG WKEX200HBA.ABLEEUS model. The little foam tag on the lower part of the LG WKEX200HBA washer is likely a shipping or transit material. It is safe to remove it before using the washer. The foam tag is not a functional part of the washer and is commonly used for shipping purposes to secure the drum during transit. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX200HBA.ABLEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes the washer have a hand wash cycle? What exactly does the "download" cycle do?

Asked 2 years ago by Holly.

• A:Answer Thank you for your interest in the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer (WKE100HVA) model. The LG WKE100HVA washer does not have a specific hand wash cycle. The download cycle feature enables users to customize their washing experience based on their specific needs and the type of load they are washing. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionCan the dryer be vented out of the left side and what parts would I need to do so

Asked 2 years ago by JB.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer It has 3 available variants for the exhaust (back, left and right sides). You'll need 4 inch 90° elbow and extensions or flexible pipe

  Answered 2 years ago by IevgenRVerified Purchase

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Q: QuestionWhat parts will I need to add to side vent the dryer ?

Asked 2 years ago by JohnB.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Thank you for your interest in the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer (WKE100HWA) model. To add side venting to the LG WKE100HWA dryer, you will need a Dryer Side Vent Kit. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HWA.ABWEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionCan you open the washer after you have started it?

Asked 2 years ago by Princess.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer No

  Answered 2 years ago by DecoVerified Purchase

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Q: QuestionIs this unit vented

Asked 2 years ago by Patty.

• A:Answer Thank you for your interest in the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer (WKE100HVA) model. Yes, the LG WKE100HVA WashTower is a vented laundry center. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this unit require water connection for steam dry

Asked 2 years ago by Jr.

• A:Answer Thank you for your interest in the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer (WKE100HVA) model. No, the LG WKE100HVA washer and dryer combo does not appear to require a water connection for steam drying. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this washer have a rinse cycle only

Asked 2 years ago by Anonymous.

• A:Answer Thank you for your interest in the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer (WKE100HVA) model. No, the LG WKE100HVA washer does not have a rinse cycle only. It offers a variety of cycles and options to meet various cleaning needs, including rinse+spin and extra rinse options. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionCan the washer fit a queen comforter to wash it?

Asked 2 years ago by WasherSize.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi there! Thank you for your inquiry about washing a queen comforter in the WKE100HWA washer. Yes, the WKE100HWA is designed to accommodate larger items like queen comforters, provided that the comforter fits within the washer's capacity. To ensure optimal cleaning and prevent any damage, it's a good idea to check the care label on your comforter for any specific washing instructions. Additionally, when loading the washer, make sure to distribute the comforter evenly to maintain balance during the wash cycle. If you have any more questions or need further assistance, please don’t hesitate to send us a private message on Social Media @LGUSSupport. Our team is here to help you with any inquiries you may have. We appreciate your interest in our products! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionI saw that it's Wi-Fi enabled. I'm Deaf and I need to know if it sends a visual notification to my phone that the washer/dryer cycle has finished.

Asked 2 years ago by DeafCritic.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Greeting, Unfortunately mu wife use that future yet, for which I unable at this time to answer tour questions. As soon as we find out I will let you know. But from a research on google, it seems that it will. Have a great day.

  Answered 2 years ago by JfonsecaVerified Purchase

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Q: QuestionFabric softener dispenser?

Asked 2 years ago by Teddi.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Thank you for your interest in the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer (WKE100HWA) model. Yes, the LG WKE100HWA washer/dryer combo has a fabric softener dispenser. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HWA.ABWEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionIs this appliance ductless?

Asked 2 years ago by Marl.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Thank you for your interest in the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer (WKE100HWA) model. No, the LG WKE100HWA WashTower is a ducted appliance. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HWA.ABWEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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