Questions & Answers

Q: QuestionI bought 2 of the graphite stackable washer dryer for my condo. The normal wash cycle is 28 minutes on both units. Today I bought 2 more in white. Stackable washer dryers for my boxford home. The “ normal “ cycle is 50 minutes that is way too long .

Asked 2 years ago by Anonymous.

• A:Answer Hello there. We understand your inquiry regarding the difference in cycle times between your LG WashTower units. Variations in cycle duration can occur due to different load sizes, sensor readings, or customized settings selected on the control panel. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionIs the dryer ventless.

Asked 2 years ago by Milton.

• A:Answer Hi there. We understand your inquiry regarding the LG WashTower (WKE100HVA). This specific model is a vented electric dryer and requires a standard external exhaust. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionHow do I open the washer door in a LG washer dryer tower?

Asked 2 years ago by Georgie.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the LG WashTower. To answer your question, you can open the washer door by pulling the recessed handle located on the side of the door. Please ensure the cycle has completely finished and the "Door Lock" icon is no longer illuminated on the display before attempting to open it. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-nature-green/JJ8VPZ6WG9 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionAre you LG stackable washer dryer have portable apt hook ups

Asked 2 years ago by Hilo.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer No, the LG WashTower does not have portable apartment hookups, but you can look into a compact LG All-in-One Washer and Dryer, https://www.lg.com/us/business/washer-dryer-combos/lg-wm3555hva#, or a portable washer/dryer combo that will allow you to do your laundry with just an electrical outlet and access to cold water. ~Rita

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionHOW MUCH DETERGENT DO YOU USE IN A FRONT LOAD CLOTHES WASHER

Asked 2 years ago by MIKI.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello there! Thank you for your question about the WKEX200HBA. For front-load washers, it's generally recommended to use about 2 tablespoons of high-efficiency (HE) detergent for regular loads. If you're dealing with heavily soiled items or larger loads, you may increase it to 3 tablespoons. Always refer to your detergent's packaging for specific instructions, and remember to avoid overloading the washer for optimal cleaning performance. If you have more questions or need further assistance, please send us a private message on Social Media @LGUSSupport, and our team will be happy to help. We appreciate your inquiry! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionI was told I need 6ft hoses to install this model. Is it the. Standard 3/4 inch?

Asked 2 years ago by Mila.

• A:Answer Hello there! Thank you for sharing your inquiry with us regarding the LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 We understand your inquiry! This model uses standard 3/4-inch diameter inlet hoses, which are the industry standard for most residential washing machine connections. Using 6ft hoses is a great way to ensure you have enough length for a comfortable and secure installation of your WashTower. For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionWhere does the dryer lint go? Is there a filter?

Asked 2 years ago by Dan.

• A:Answer There's a lint filter right in front. Very effective.

  Answered 2 years ago by PaulS

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Q: QuestionIs this a ventless dryer?

Asked 2 years ago by Anonymous.

• A:Answer No, it is a vented dryer

  Answered 2 years ago by VikiLVerified Purchase

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Q: QuestionI have a long run for the dryer vent, about 15 ft., had the vent cleaned out, and still won't work. it keeps coming up with the d95. What is my next step? My dryer is not getting my clothing dry, and the lint is not being drawn through trap.

Asked 2 years ago by d95blockage.

• A:Answer If you have protection plan get a new one. Mine did that as well ans could not be fixed. Had geek squad look at it twice

  Answered 2 years ago by KaitlinVerified Purchase

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Q: Questiondoes this unit require a ventfor dryer

Asked 2 years ago by bigjer.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi there. We understand your inquiry regarding the installation requirements for your LG WashTower with Steam and Built-In Intelligence. This specific model is a vented unit and requires an external exhaust vent to the outdoors to operate properly and ensure efficient drying performance. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionHi--we have not had success with any front loading washing machines--due to the mold and smells that come from the gaskets etc etc Has this unit been perfected to eliminate the issues the front loaders are known to have?

Asked 2 years ago by curiosityonfrontloader.

• A:Answer This unit has a superior design for the door gasket that minimizes water accumulation. We leave the door ajar to speed up evaporation. No smell for us.

  Answered 2 years ago by PaulS

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Q: QuestionWhat is the height from the floor to the rear dryer exhaust?

Asked 2 years ago by Tinman.

• A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 The height from the floor to the center of the rear dryer exhaust vent is approximately 42 1/2 inches. For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionI have TWO questions: 1) Does this system have a steam cycle on it? 2) Does it have a "pause" button that allows you to add an item mid-cycle to the washing machine, once you have started the wash cycle?

Asked 2 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hello there! We understand your inquiry regarding the LG WashTower with Steam and Built-In Intelligence. This system features steam cycles for both the washer and dryer, and it also includes an "Add Item" button that allows you to pause the wash cycle to add forgotten laundry. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionDoes the dryer need to vent to outside?

Asked 2 years ago by Anonymous.

• A:Answer Hi there! Thank you for reaching out to us. We understand your inquiry regarding the LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower. This electric dryer model is a vented unit and must be exhausted to the outside to properly remove moisture and lint during the drying cycle. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionDoes this have an Allergen/Sanitize wash? I only see it has 5 cycles available but the description mentions it

Asked 2 years ago by Jen123.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer If you download the LG Thin Q app, it has way more cycles and customizations available.

  Answered 2 years ago by JoyGirlVerified Purchase

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Q: QuestionBasement has low ceiling, 76 inches. Does the unit require additional clearance above the heigh of the unit? Will I be able to bring in the unit on its side, then stand up?

Asked 2 years ago by Tightspace.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 1'' (2.5 cm) at the sides and 4'' (10 cm) behind the appliance. Be sure to allow for wall, door, or floor moldings that may increase the required clearances. ~Tanisha

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionIs physical depth of the machine really 30 inch? Or is it smaller than 30 inch and 30 inch is machine depth + clearance? If it is 30 inch in depth, do I need 30+4inch for installation with clearance?

Asked 2 years ago by Sam.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The machine itself is 30 inches, plus a fraction of an inch. You need clearance beyond that fr your hoses and vent. Note that you can side vent these units.

  Answered 2 years ago by PaulSVerified Purchase

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Q: QuestionWhat if one unit, such as the washer needs to be replaced, but the dryer is working well?

Asked 2 years ago by MicheleN.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hello there. We understand your inquiry regarding the maintenance and replacement of the LG WashTower™ (Model: WKE100HWA). We understand that you want to know how the units function together. The WashTower is designed as a single, integrated appliance with a unified control panel located in the center. Because the washer and dryer share this central housing and control system, they cannot be separated or replaced as individual units. If one component requires a major replacement that is not repairable, the entire tower would typically need to be addressed as a single unit. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP We understand you may have further questions about the durability and service options for your WashTower. For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionIs the dryer ventless

Asked 2 years ago by Bea.

• A:Answer Hi Bea. The dryer for this ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer, Model # WKE100HVA has to be vented. IF you are interested in a WashTower™ unit with a ventless dryer then you will want to review the ENERGY STAR® Most Efficient 2022 LG Wash Tower™ Single Unit Front Load 4.5 cu. ft. Washer and 7.2 cu. ft. Heat Pump Ventless Dryer, Model # WKHC202HBA...^Ivan

  Answered 2 years ago by LG Digital Customer Care

  
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