Questions & Answers

Q: QuestionHow much clearance does the unit need in the back If all the connections including the vent are recessed in the back wall? I have very limited depth space. Can it be pushed against the wall or would an inch of space be ok?

Asked 2 years ago by Fred.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hi Fred. To ensure sufficient clearance for water inlet hoses, drain hose and airflow, for the ENERGY STAR® Qualified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer, Model # WKE100HVA you need to allow minimum clearances of at least 1'' (2.5 cm) at the sides and 4'' (10 cm) behind the appliance. Be sure to allow for wall, door, or floor moldings that may increase the required clearances...^Ivan

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhen I pick it up, is it in two pieces for transport or do I have to disassemble in the parking lot to fit each part in my pickup so it's not driving in the back stacked?

Asked 2 years ago by BeBopReviewer.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hello there! Thank you for your question about the WKE100HWA. This unit typically comes in one assembled piece for transport. However, depending on your vehicle's size and the available space, you may need to take care when loading it to ensure it fits securely. If you find that it doesn't fit comfortably in your pickup, it might be necessary to disassemble parts like the legs or other components for safer transport. We recommend checking the dimensions of the unit and comparing them with your truck’s capacity before heading out. If you have any more questions or need further assistance, please don’t hesitate to send us a private message on Social Media @LGUSSupport. Our team is here to help you with any inquiries you may have. We appreciate your interest in our products! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionThe house has 1.5" copper pipes, is that large enough to handle the disposal water?

Asked 2 years ago by KuMan.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Hi there! Thank you for your question about the WKEX200HGA. A 1.5" copper pipe is generally sufficient for handling the drainage of wastewater from this model. However, it's essential to ensure that the entire plumbing system is properly installed and maintained to prevent any blockages or issues. If you have any more questions or need further assistance, please don’t hesitate to send us a private message on Social Media @LGUSSupport. Our team is here to help you with any inquiries you may have. We appreciate your interest in our products! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionHi, my laundry room is on the 4th floor. Will best buy deliver and install on the 4th floor? Also, can they separate the units to get them up the stairs to make it easier?

Asked 2 years ago by lisat.

• A:Answer Hello there. Yes. Free installations on refrigerators and laundry appliances. `Jai.

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes the washing machine have a lint filter

Asked 2 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hello there. Thank you for reaching out. For this model. It does have a lint filter. It is located in the front of washer. `Jai.

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionFrom the floor to ceiling, how many INCHES in height does this unit amount to when stacked?

Asked 2 years ago by Kevin.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hello, this is the height when stacked 74 3/8. ^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the depth of the unit, including the door closed? Not installation space, just the actual unit front to back, the farthest piece sticking out.

Asked 2 years ago by bamalynn.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hi, the depth when the door is closed is 30 3/8 ". ^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionIs this a ventless dryer?

Asked 2 years ago by KSD.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer The vent is in the back or you can convert it to come out the side.

  Answered 2 years ago by James

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Q: QuestionHi, does this lg front load use regular detergent and PODs or HE detergent?

Asked 2 years ago by D.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer I use He liquid soap

  Answered 2 years ago by tjh11teh9Verified Purchase

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Q: QuestionWhen venting this unit out the side, how much space is recommended around the unit?

Asked 2 years ago by Judi.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi, Here's the video for the installation https://www.youtube.com/watch?v=1txg3e9mo2M. ^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionHow do i get the dryer to actually get hot and dry clothes. It is a pretty appliance wiith what appears to be fancy features. I just want it to dry my clothes. I have had to dry at least 3x. I have tried different settings, timed settings nothing works.

Asked 2 years ago by SimpleM.

• A:Answer Call support you have a lemon. My clothes get too hot so I actually lower the dry setting.

  Answered 2 years ago by BadDelivery

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Q: Questionbuying options for dryer and washer stackable as the prices become higher

Asked 2 years ago by Anonymous.

• A:Answer Hi, Please reach out to Bestbuy for pricing and promotional offer. Thank you. ^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionThe manual says to place a laundry pod directly in to the washer drum and to only use ONE pod per load. I was wondering if I could use TWO pods for a larger load?

Asked 2 years ago by Lisa.

• A:Answer You really do not need two pods. The clothes get clean with minimal soap. You can put more in but it’s a waste. These machines use less water in wash do you may need an extra rinse. But I’d save money and just use one pod.

  Answered 2 years ago by BadDelivery

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Q: QuestionDoes the washer have the option to select load size or does it sense it for you?

Asked 2 years ago by Danielle.

• A:Answer Hi, The model has the load sensing. ^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
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Q: Questioncan the washer or dryer be worked on by a maintainer from the front of the unit or does the unit have to be pulled out to get to a probem from the back......

Asked 2 years ago by mike.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Probably need to get to the back

  Answered 2 years ago by ElizabethB

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Q: QuestionCan this dryer be gas instead of electric

Asked 2 years ago by Ar.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi, this model has LP Conversion Kit part number 383EEL3002D.^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionIs there a cleaning cycle? I need to do my monthly cleaning on it. If not what cycle do u use to clean it.

Asked 2 years ago by Tiff.

• A:Answer I recently cleaned ours and I can confirm it does not have a drum cleaning cycle. The directions on the cleaner said to run a normal cycle with hot water. It seemed to work.

  Answered 2 years ago by JP4VT

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Q: QuestionWhat is the washer discharge pressure and water volume?

Asked 2 years ago by Anonymous.

• A:Answer Hi, this is the water pressure requirement 20 - 120 psi (138 - 827 kPa). You can use 11-13 gallons of water. ^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionCan the washer or dryer be replaced separately? If needed

Asked 2 years ago by Questions.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hi, Yes, you can replaced them separately, both unit has their own power cord. ^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
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