Questions & Answers

Q: QuestionIs this washer dryer tower comb ventless?

Asked 4 months ago by tone.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer No, this is not ventless.

  Answered 4 months ago by Sparkplug

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Q: QuestionCan you put them side by side? What does the top of each look like?

Asked 5 months ago by Earl.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer You can not. They are one solid tower.

  Answered 3 months ago by JoshuaR

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Q: QuestionWhat is the warranty on this item?

Asked 5 months ago by MommaBear.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello there! We understand your inquiry about the warranty for the LG WashTower model WKEX200HBA. For this WashTower combo, here are the warranty details: Washer • 1 Year General Parts & Labor • 3 Years Parts on Drum • 10 Years Parts on Direct Drive Motor Dryer • 1 Year General Parts & Labor • 3 Years Parts on Drum Labor Coverage • 1 Year General Labor (covers both the washer and dryer) As a troubleshooting tip, if you ever notice your washer isn’t spinning properly or is acting unevenly, try redistributing the clothes inside and running a small-load “Self Clean” cycle following the instructions in your owner’s manual. For the dryer, make sure the lint trap is cleaned before each load to maintain proper airflow and drying efficiency. Keeping vents clear can also help prevent overheating or extended drying times. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/6420312.p?skuId=6420312 Should you have any further questions about service, repairs, or how to register your product for warranty coverage, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience and look forward to assisting you. —Renzo

  Answered 5 months ago by LG Digital Customer Care

  
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Q: Questionis extra hardware required to make the units stackable

Asked 6 months ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer These units come together stacked requiring no additional assembly.

  Answered 5 months ago by KellyPVerified Purchase

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Q: QuestionIs the dryer ventless?

Asked 6 months ago by Sam.

• A:Answer Hello there, Sam. We understand your inquiry about the LG WKE100HVA WashTower’s dryer. This model is not ventless—it requires an external vent to properly exhaust warm, moist air. To help ensure optimal drying performance, please check that your vent duct is securely connected at the rear (or side) of the unit, free of kinks, and clear of any lint buildup. Keeping the lint filter clean before each load will also improve airflow and efficiency. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/6451030.p?skuId=6451030 If you continue to have questions or need further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionA few months back I started receiving a D80 error code when drying a load. The code is supposedly for an airway restriction. No kinks, snaked and cleaned entire path, but still persists. Thoughts?

Asked 6 months ago by EugeneB.

• A:Answer Is yours a gas or electric? It may be an issue with a restricted gas line or a power issue. The manual online has a section that shows the meaning of different error codes and troubleshooting you can do to reset things. You can also call LG and be walked through the steps.

  Answered 4 months ago by SparkplugVerified Purchase

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Q: Questionwhat side of this unit (dryer) does the lint hose come out

Asked 6 months ago by JayW.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Dead center in the back of the unit you have the vent hose. It’s about half way down the unit. I’d say on the lower back side of the dryer which is located on the top, washer is on the bottom.

  Answered 4 months ago by Sparkplug

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Q: Questioncan we put them side by side not stacked

Asked 6 months ago by stella.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer No they come attached as one unit.

  Answered 6 months ago by AudioLearner

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Q: QuestionDoes this dryer have the wrinkle care feature?

Asked 6 months ago by Alex.

• A:Answer Hello there. We understand your inquiry regarding your WKEX200HWA WashTower. Yes—the dryer in this model includes a Wrinkle Care cycle, which tumbles your load intermittently after the main cycle ends to help prevent wrinkles. Troubleshooting Tip: For optimal wrinkle‑free results, avoid overloading the dryer and ensure your load is balanced. Also, clean the lint filter before each use—excess lint can impede airflow and reduce the effectiveness of the Wrinkle Care feature. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/6420308.p?skuId=6420308 If you’d like personalized guidance on selecting the best cycle settings or have any other questions, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo

  Answered 6 months ago by LG Digital Customer Care

  
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Q: Questionare any additional parts recommended/required for this item.

Asked 6 months ago by lightningcount29.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Only if you have them install it for you. I think if you had an electric unit prior and your own basic tools, you should be fine to install. Just check the power outlets and stuff to be certain. They can also tell you what it requires.

  Answered 4 months ago by Sparkplug

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Q: QuestionHow slim is this. I have to put it in my kitchen

Asked 7 months ago by Kitty.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer I hope this helps, but I suggest you look at the dimensions offered on the Best Buy website. I needed precise measurements for a custom cabinet being built for my WashTower as part of my laundry room remodel. I remember a diagram showing all angles of the WashTower with measurements. I gave this diagram to my contractor and the cabinet is a perfect fit. Best wishes! I hope the size works for you because the WashTower is absolutely great!

  Answered 6 months ago by HappyCustomer

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Q: QuestionThe door of both washer and dryer must open from right to left. If not, can they be changed,

Asked 7 months ago by BAYBEACHDJ.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer They opened from right to left

  Answered 7 months ago by WillieRVerified Purchase

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Q: QuestionR the. Doors of washer and dryers reversible? To open left or right

Asked 7 months ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The doors for the dryer and the washer on the ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKE100HWA are irreversible...^Ivan.

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionDo this have 1 plug in or 2 plug in? My laundry area only has 1 plug in. Thanks you.

Asked 7 months ago by omie.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer You need a 4 prong outlet for the dryer plug and a normal wall outlet for the washer plug / cord

  Answered 7 months ago by Deidramarie

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Q: QuestionDoes this model has a longer drain hoes and if not what model you have that is similar does

Asked 8 months ago by Alex.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The drain hose does not come with this unit.

  Answered 7 months ago by TinaDVerified Purchase

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Q: Questiondo you have the same one with a longer drain hose

Asked 8 months ago by Alex.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer You can always purchase a longer drain hose. That is separate to the unit. Though it may come with installation, it’s not a hard component and you could totally buy the unit and just purchase a longer hose.

  Answered 4 months ago by Sparkplug

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Q: QuestionDoes this machine have automatic detergent and softener dispensing, where you can preload all the detergent and it dispenses the right amount based on the size of the load, etc?

Asked 9 months ago by KatieF.

• A:Answer yes

  Answered 8 months ago by user832081

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Q: QuestionIs the depth from back of machine to the front base or from the back to where the door/handle protrudes?

Asked 9 months ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hello there! Thank you for your question about the LG WKE100HWA WashTower. We understand you're asking about the depth measurement for this unit. The depth of 30 3/8" listed in the product dimensions refers to the measurement from the back of the machine to the front base of the unit, not the door/handle. When the door is open, the depth extends to 55" to account for the full space required when the door is swung open. https://www.lg.com/us/washers-dryers/lg-wke100hwa-washtower#pdp_specs If you need more details or have any further questions, feel free to send us a private message on @LGUSSupport, and we'd be happy to assist! —Renzo

  Answered 9 months ago by LG Digital Customer Care

  
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Q: QuestionI know they are stacked, but is the dryer deeper than the washer or are they the same depth? My unit now is close in depth. The depth, if the same, will not work for my closet. It will work only if the washer is not as, front to back deep, as the dryer.

Asked 10 months ago by Phyto1965.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The dryer is around 28 in dept and the washer is around 18 in dept. from the inside out. Hopefully this helps you

  Answered 10 months ago by AnthonyG

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