Questions & Answers

Q: QuestionCan we put metal appliance rollers under the washer/dryer unit, to make cleaning under/behind it easier.

Asked 3 years ago by ChickAhDee1.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hi, we don't recommend it as this might cause vibrations and unbalanced. ^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow low is the washer door?

Asked 3 years ago by Wondering.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer It is 10 1/2 inches from the base of the washer.

  Answered 3 years ago by Anonymous

  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you vent the dryer on the left side?

Asked 3 years ago by Kelly.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The vent comes out of the unit in the center on the bottom so you can direct it either way

  Answered 3 years ago by HetoInc

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you mute the end of cycle melody for the dryer? You can for the washer as noted previously

Asked 3 years ago by Lunasol.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hi, Press and hold the COLD WASH button for three good seconds to toggle Signal Notification sound between ON and OFF. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you mute the end of cycle buzzer?

Asked 3 years ago by Lunasol.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer There's no buzzer it's a small Musical song. It's not very loud

  Answered 3 years ago by robotfixerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy current one piece stackable unit has a drain tray underneath it, do I have to remove the drain tray to install this unit or can it stay ?

Asked 3 years ago by TonyANA.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer There is enough clearance for the unit to set on your current tray, if not you should be able to raise your unit by the turning the feet to the height needed, just be sure it's level. I put a 5ft level on top from front to back and left to tight then from back left corner to right front corner to check if level

  Answered 3 years ago by TimothyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill I be able to wash and dry at the same time.

Asked 3 years ago by Carol.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Absolutely

  Answered 3 years ago by CherieC

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionAny issues with the graphite finish peeling? My LG refrigerator finish is peeling which makes me hesitant to go with the graphite. Thank you.

Asked 3 years ago by Michelle.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer YES.... graphite steel. Finish and paint are bubbling and peeling directly under the detergent dispenser drawer. But thats ok, LG told me told me that even tho some have reported it, there is no service bulletin for it and therefore, if it happens after 1 yr, you have to live with it! Purchased in Oct 2022. HOW CAN LG design a product coating that peels when exposed to moisture and chemicals in the exact area where those things are SUPPOSED to be present. The smaller spot on the right is rusting. I never even use bleach! Oxiwash in the drum only!

  Answered 5 months ago by BarryK

  • 
  • 
  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionIf one breaks can it be repaired or replaced without having to replace both.

Asked 3 years ago by Wayne.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hi, Yes they can be repaired/replaced as they are not running on the same power cord/power supply. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this 4.5 cubic washer fit a King comforter?

Asked 3 years ago by TonyNAN.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Yes lits of room

  Answered 3 years ago by MargaretM

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this 4.5 Cubic washer fit a king size comforter?

Asked 3 years ago by TonyNAN.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Yes, I've washed and dryed my queen comforter a few times now with no issue

  Answered 3 years ago by TimothyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI just received my delivery and read the entire washer manual, once the cycle starts an IE letter shows up and the cycle never completes. leaving clothes soaked. It should not be this complicated to add more details to the manual as to what to do.

Asked 3 years ago by Jennifer.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Read your manual. I ignored it and started the cycle over and it just kept filling the water and you can imagine the outcome of this episode. It was like a river flowing!

  Answered 3 years ago by CherieCVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you change the way the doors swing? If I wanted to buy 2 sets, I’d need the door one set 1 to swing left and set 2 to swing right.

Asked 3 years ago by Brandon.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer No you cannot, we wanted to do the same thing.

  Answered 3 years ago by CherieC

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is extra parts are needed to install this washer/dryer combo. Does it come with the power cords? Do I need to buy a washing machine fill hose? What are the model # so I can purchase.

Asked 3 years ago by Lily.

• A:Answer Hi, Yes. you need to purchase hot and cold hoses. Here are our Parts distributor where you can order it Eastern Time Zone: C.E. Sundberg Company (800-621-9190) www.sundbergamerica.com Mar-Cone Appliance Parts Company (866-678-9132) http://marcone.com/ Central Time Zone: Dey Appliance Parts Service (800-397-1339) www.deydistributing.com Encompass Supply Chain (855-371-0084) www.encompass.com Here's the installation video https://www.youtube.com/watch?v=C-J4FZj5fVg. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan XXTRA WATER BE ADDED TO WASH OR RINSE MANUALLY?

Asked 3 years ago by moke.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hi,You cannot added water manually or rinse manually. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi about 1 month ago we purchased an Single Unit Front Load LG WashTowerTM with Center ControlTM 4.5 cu.. There was a notice on the website entry for the machine that it was eligible for a $500 rebate.... but I cannot find such a thing anywhere. Thanks

Asked 3 years ago by Dania.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer I’m sorry, that’s the first I am hearing of this. I had bought my tower back in august and nothing was mentioned re a rebate.

  Answered 3 years ago by BarbaraVVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the time of the wash cycles. Ie 60 minutes?

Asked 3 years ago by Greg.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer It depends on the cycle, but for normal cycle estimated is 57minutes.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow long is the 220v and what site the cord go

Asked 3 years ago by Ken.

• A:Answer Hello, approximately of 6ft long and it is located at the back of the dryer.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionMy door opening in 27.2 inches, is the machine exactly 27 width?

Asked 3 years ago by Mgazik.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Hi, there. Product Width is 27 inches, Product Depth is 30 3/8 inches. Dryer Depth With Door Open- Measurement from the back of the product to its front, with door fully open measures 55 inches. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question