Questions & Answers

Q: QuestionDoes this model have the magnetic door prop? Also is there a way to remove the detergent tray to clean? Thanks!

Asked 4 years ago by L234.

• A:Answer Please reach out to our technical support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionI need a 15’ 3 prong dryer power cord, where can I get it

Asked 4 years ago by Anonymous.

• A:Answer I bought a a 10 fool cord from amazon

  Answered 4 years ago by josephL

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Q: QuestionIs this similar to a laundry center? If one stops working will I have to replace both the washer and dryer? Or are they separate pieces?

Asked 4 years ago by Anonymous.

• A:Answer The washtower can be serviced independently but if one is not repairable the entire unit must be replaced. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionThe dryer came in with a 4 prong core but my apt has a 3 prong outlet only. Can I change the power core to 3 prong core?

Asked 4 years ago by Nicki.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer If you're having the appliance delivered by Best Buy, they'll make you purchase the power cord and connector hoses. Sounds like an upsell, but all it really means is that the installation includes attaching the power cable to the unit, and the hoses to the wall, and making sure the thing works as it's supposed to. So, basically, a long way of saying, if you bought the delivery/installation service, they're going to make sure it's the right type of cabling and hoses. To make sure, you may want to take a picture of the wall/fixtures where the unit will be installed, so that they can see exactly the types of connectors, outlets, etc... that you have, so that they have the right connectors in stock.

  Answered 4 years ago by JSeattle99Verified Purchase

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Q: QuestionIs this one unit or is it two units stacked? My concern with one unit is that i don't want to replace both washer and dryer if only one of them goes bad.

Asked 4 years ago by JimB.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer It is a single unit.

  Answered 4 years ago by DaveCOVerified Purchase

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Q: QuestionCan I run Washer and dryer at same time or have to wait, because usually I like to use washer and dryer same time to save some time.

Asked 4 years ago by hema.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes you can. I am washing and drying my clothes now as I type this question.

  Answered 4 years ago by BoseEarBudsVerified Purchase

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Q: QuestionIt this model ventless dryer?

Asked 4 years ago by Patty.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Mine is not.

  Answered 4 years ago by DisappointedVerified Purchase

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Q: QuestionWhat is the outside finish on the white (plastic) ? What are the interior finishes?

Asked 4 years ago by Joyceee.

• A:Answer the white is painted sheet metal. Both of the interior drums are stainless steel.

  Answered 4 years ago by sivadrnorVerified Purchase

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Q: QuestionCan the washer be plugged into an extension cord?

Asked 4 years ago by WasherNeeded.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer No, an extension cord or adapter with this appliance. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionIs there a gas option for the dryer?

Asked 4 years ago by Renee.

• A:Answer The washtower with a gas dryer is model WKG101HWA, https://www.lg.com/us/washer-dryer-combos/lg-wkg101hwa-washtower. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWhere is the drain pump filter located?

Asked 4 years ago by Anne.

• A:Answer The drain pump is housed on the front left side of the washtower behind the cover. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionIs this dryer model ventless?

Asked 4 years ago by Atlas.

• A:Answer Dryer requires a standard vent to the outdoors

  Answered 4 years ago by RichardVerified Purchase

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Q: QuestionIf my current W/D set up has a small cabinet built in between how will this work with the set up for this machine? Will place this on the side with the water & then extend vent & plug for the dryer. Is that what others are doing?

Asked 4 years ago by Renee.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Not sure if this what you are asking but mine was put in front of water connections. I placed a new cabinet next to it and side vented mine through the cabinet to the outside vent in the wall. I have easy access to the water supply through the inside of the cabinet and also easy vent cleaning trough the cupboard without pulling out the washer/dryer

  Answered 4 years ago by colleen

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Q: QuestionCan this unit handle a king size comforter?

Asked 4 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes, can handle large items, does a great job.

  Answered 4 years ago by LGWashtowerVerified Purchase

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Q: QuestionI know the depth of the product is mentioned as 30 inches. But how deep the space needs to be for full installation with all of the pipes and parts behind the machine?

Asked 4 years ago by JF.

• A:Answer To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 1'' (2.5 cm) at the sides and 4'' (10 cm) behind the appliance. Be sure to allow for wall, door, or floor moldings that may increase the required clearances. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWhat does the steam do? Is it in the dryer?

Asked 4 years ago by Anonymous.

• A:Answer So the clothes will not be wrinkly.

  Answered 4 years ago by LannieVerified Purchase

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Q: QuestionDoes this come in two separate parts( boxes) when it ships to my home?

Asked 4 years ago by Wick.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer No, the washtower does not ship in two separate boxes. The carton dimensions are 30-1/16"W x 79-11/32"H x 32"D. It can be disassembled to facilitate moving or servicing but will not operate as a side by side. Please refer to page 30 of the installation manual for disassembly, https://images.thdstatic.com/catalog/pdfImages/4a/4a69f141-b22e-455b-9ecd-3de8738b4449.pdf. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: Questionhow many amps does the washer pulls?

Asked 4 years ago by kpto.

• A:Answer The electrical requirements are 120V, 10 Amps. A running amperage specification is not provided. For further assistance, please reach out to our technical support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan I use them aide by side?

Asked 4 years ago by Gris.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer No, the washtower cannot be used as side by side. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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