Questions & Answers
- Model:
- WKG101HWA
- |
- SKU:
- 6451045
Q: QuestionDoes it side vent?
Asked by Anonymous.
- A:Answer Hi, there! Thank you for sharing your question to us about the LG WashTower (WKG101HVA). The exhaust vent can be configured at the rear or left side, giving flexibility depending on your installation space. If you plan to use the side vent, you’ll need the proper LG side vent kit to ensure safe airflow and performance. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P57C. If you’d like help reviewing installation or need more guidance, feel free to reach us at lgdigitalcare@lg.sprinklrsupport.com — we’re always here to support you. — Avril
Answered by LG Digital Customer Care
Q: QuestionDo i have to stack the dryer and washer or can it just be put side by side
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
- A:Answer The Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower™ with Steam and Built-In Intelligence - Nature Green, Model # WKGX201HGA, cannot be disassembled to use as a side-by-side unit...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionHow long is the drainage hose
Asked by Alni.
- A:Answer Hi, Alni! Thank you for sharing your question to us about the LG WashTower (WKG101HVA). The drain hose on the washer is approximately 4-6 feet long, which is the standard length provided for proper installation and reach to a nearby standpipe or drain. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P57C. If you’d like help reviewing installation requirements or drain setup, feel free to reach out to us at lgdigitalcare@lg.sprinklrsupport.com. — Avril
Answered by LG Digital Customer Care
Q: QuestionAre the doors reversible?
Asked by Jogo.
- A:Answer As with standalone LG Front Load Washers, the doors for the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKG101HWA, are irreversible...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionDoes this tower has steam feature in the dryer section?
Asked by JTaudio.
- A:Answer Hi, there! Thank you for sharing your question to us about the LG WashTower (WKG101HWA). For this model, the dryer does not include a true steam function. The steam technology on the WashTower is exclusive to the washer, supporting features like the Allergiene cycle for deeper cleaning. The dryer section does not have a water‑assisted steam refresh option, but it does offer Wrinkle Care, which intermittently tumbles clothes after the cycle to help reduce creasing. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P57Y. If you need more assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. — Avril
Answered by LG Digital Customer Care
Q: QuestionMy utility room space for the LG 4.5 Cu Ft HE Smart Front Load Washer and 7.4 Cu Ft Dryer Wash Tower has a wall on the right side of the unit. With Doors swinging from right to left, will this make it difficult to load?
Asked by EJH.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Whether it will be difficult to load the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower® with Steam and Built-In Intelligence - White Model # WKGX201HWA, with a wall on the right side will depend on how close to the wall the unit is. The WashTower™ unit has a width of 27", and the door can be opened 90° and still stay within the 27" width for the case. But since the door swings open from right to left, if your wall is on the right side of the unit, opening the door 90° or a little wider should not be an issue...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionWhat's the replacement part# or compatible models# for washer WKG101HVA? I want to replace the door gasket.
Asked by Washtower.
- A:Answer The part number for the compatible door gasket for the ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Gas Dryer, Model # WKG101HVA, is Part # MDS66290828...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionI purchased from Best Buy “VEVOR - Heavy Duty Furniture Appliances Rollers, 660 lbs Total Load, Extendable Appliance Rollers” for underneath the unit. Will the Best Buy installers place the unit on these rollers for future cleaning or repair? Model is Y13
Asked by JCR14.
- A:Answer Hello, there! Thanks for reaching out about the LG WashTower (WKG101HVA) and the appliance rollers you picked up. It’s great that you’re planning ahead for easier cleaning and maintenance. Best Buy’s installation team typically follows their own installation guidelines, and placing a unit on third‑party rollers can vary depending on safety requirements and their policy. You may contact Best Buy's Customer service 1 (888) 237-8289. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P57C. If you’d like us to take a closer look at your setup or offer additional guidance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com for further assistance. - Avril
Answered by LG Digital Customer Care
Q: QuestionAre washer and dryer separate?
Asked by Ginny.
- A:Answer They are not able to be disconnected from each other, but the bottom unit washes and top dries.
Answered by TracyH
Q: QuestionDoes the dryer steam function require the dryer steam hose kit?
Asked by Anonymous.
- A:Answer No
Answered by TracyH
Q: Questiondo the washer and dryer have to be stacked? Can they be installed side by side?
Asked by smitty.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer It is one total unit. Not detachable.
Answered by TracyH
Q: QuestionThe Drum rubber gasket is moldy I tried running many cleaning cycles and it didn’t do much. Can that part be replaced ?
Asked by NemerNet.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- A:Answer The LG Washer Gasket Replacement, Part # MDS66290824, for the ENERGY STAR® Certified LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower™ with Steam and Built-In Intelligence - Black Steel, Model # WKGX201HBA can be ordered from LGParts.com...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionHow much water does it use? I have a small Bosch AXXis that uses aboutt a cup of water and the clothes don't get clean even though I always use the extra rinse cycle. Why would this one be better?
Asked by water.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Hello there. Thank you for reaching out to us with your inquiry about the WKEX200HBA WashTower™. We understand your inquiry about water usage and how this unit can provide a better clean. The WKEX200HBA is a High-Efficiency (HE) front-load washer, which uses significantly less water than older, traditional washing machines. LG HE washers do not use a fixed amount of water; instead, the washer uses its internal LoadSense feature and sophisticated sensors to automatically determine the optimal water level based on the size and weight of the load. This ensures that only the necessary amount of water is used for an effective clean, and it will be much more than one cup for a full load. The reason the WKEX200HBA is designed to provide a superior clean compared to models that may struggle with very low water levels is due to several key features: TurboWash™ 360°: This technology uses five powerful jets that spray water and detergent directly onto the clothes from multiple angles, allowing the detergent to penetrate deep into the fabrics quickly and thoroughly. This advanced system helps ensure excellent cleaning performance even with lower water consumption. AI DD®: This intelligent feature goes beyond simple load sensing by detecting both the weight and the softness of the fabric to select the optimal wash motion, providing the best care and cleaning performance for your specific load. Optimal Wash/Rinse Cycles: The unit's programming is engineered to use the precise water amount needed for proper saturation and rinsing, including options for Extra Rinse and Steam to address deep-set soil and help ensure detergent is fully washed away. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4ZS If you have any further questions about optimizing your wash cycles for the best cleaning results, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIf either the dryer or the washer need replacing, can I buy just that one unit?
Asked by AirDave.
- A:Answer Hi there! We understand your inquiry regarding the LG WashTower. Since this is a single, integrated unit with a centralized control panel, the washer and dryer cannot be replaced or purchased separately. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P57Y For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo
Answered by LG Digital Customer Care
Q: QuestionHow do I do a simple winkle remove on dry clothes, let's say you want to touch up a tshirt so you can rush out the door, how can I do that with this model?
Asked by JOSHUWAK.
- A:Answer The Steam functions for the Energy Star® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Gas Dryer, Model # WKG101HWA, are for the Normal and Bedding wash cycles. The dryer does not have SteamFresh™ cycle that is designed to refresh and sanitize garments without the need for a full wash, and uses low-temperature steam to penetrate fabric fibers, effectively reducing wrinkles and neutralizing odors, and is particularly useful for lightly worn clothes, items stored for a while, or when a quick refresh is needed. The Steam Fresh cycle is energy-efficient and can be used on a wide range of fabrics, including cotton, linen, polyester, wool, and silk... ^Ivan.
Answered by LG Digital Customer Care
Q: QuestionCan the units be separated during delivery? Would this be included in installation? I have a tight door way to the basement and it would not fit with both washer and dryer attached.
Asked by DerekB.
- A:Answer The LG Washer dryer tower was delivered by Best Buy Installers and they separated the tower, carried each piece up 27 stairs, and reassembled the tower upstairs to fit into the closet. The first two Best Buy Delivery teams refused. 3rd time was a charm.
Answered by Anonymous
Q: QuestionCan you use pod detergent instead of liquid detergent?
Asked by KatherineaS.
- A:Answer Hello there. We understand your inquiry regarding the LG WashTower. You can certainly use detergent pods; however, they should be placed directly into the washer drum before adding your clothes, rather than in the detergent dispenser drawer which is designed for liquid or powder. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P57C For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs there any reason not to put two of these (gas) side by side assuming I have two dryer vents and can split the gas line.
Asked by JMGJMG.
- A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding placing two WKG101HVA WashTowers side by side. We recommend consulting with a professional installer to ensure proper clearance and ventilation for both units. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/6451044.p?skuId=6451044 We appreciate your patience. —Renzo
Answered by LG Digital Customer Care

Q: QuestionWill Best Buy installers disassemble the product and install. I have a tight stairs (about 28 inches and at places the basement height is smaller.
Asked by Nataraj.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- A:Answer Hello there, Nataraj. Thank you for sharing your experience with us. We understand your inquiry about Best Buy's installation services for the LG Washtower model WKGX201HBA, especially given your tight stairway and basement height restrictions. The LG Washtower is a combined unit, meaning the washer and dryer are attached and designed to be moved together. This is an important consideration for narrow spaces. Best Buy's standard policy for appliance delivery and installation includes bringing the product to the room of your choice and unboxing it. They do emphasize that customers should measure all doorways, hallways, and stairways to ensure the appliance will fit the delivery path. While their delivery teams are often experienced with challenging situations, the ability to maneuver a large unit like the Washtower through extremely tight or oddly shaped spaces (like a 28-inch wide staircase or areas with limited basement height) can depend on the specific delivery team and their assessment on site. They generally have policies against lifting units over certain heights (like a banister if it's too high) for safety reasons. For situations with very tight or unusual access, it's always best to contact Best Buy directly to discuss your specific concerns and confirm if they can accommodate the delivery and installation. They may be able to provide a more definitive answer or offer a pre-measurement service to assess the feasibility. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/6420309.p?skuId=6420309 Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Answered by LG Digital Customer Care

Q: Questiondo I need a reducer valve on the gas line for this unit?
Asked by steveg.
- A:Answer Your water supply pressure to the ENERGY STAR® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKG101HWA must be between 20 psi and 120 psi (138 - 827 kPa) If your water pressure is more than 120 psi, a pressure reducing valve must be installed. A reducer valve for a washer is a device that reduces the high incoming water pressure from the city mains to provide a lower, more functional pressure for distribution in the home. It helps protect the washing machine and ensures safe and efficient operation. The reducer valve for a gas dryer is a component of a whole-house system located outside the house. Most propane appliances, including gas dryers, including the gas dryer on this unit, come with a factory-installed regulator. The gas pressure must not exceed 8-inch (20.4 cm) water column for NG, or 13-inch (33.1 cm) water column for LP. The dryer is configured for natural gas when shipped from the factory. You will need to make sure that the dryer is equipped with the correct burner nozzle for the type of gas being used (natural gas or propane gas). If you are converting the gas dryer from natural gas to propane, you will need to order the correct nozzle (for the LP nozzle kit, order part number 383EEL3002D). It should be installed by a qualified technician and the change should be noted on the dryer...^Ivan.
Answered by LG Digital Customer Care

















































